25 Replies Latest reply: Oct 14, 2015 10:48 AM by Lars Bevanger RSS

    Audition CS5.5 won't play

    GotDesign01 Community Member

      MacBook Pro 17"

      2.2GHz Intel Core i7

      8Gb RAM

       

      Audition was working nicely.  Now over the past 2 weeks, it won't play anything.  I've tried MP3 files, WAVs, audio exported from Premiere....nothing is working.

       

      Help!!!

        • 1. Re: Audition CS5.5 won't play
          topomorto Community Member

          Do you get an error message? Can you see the cursor and level meters moving, but hear no sound? What is your audio setup?

          • 2. Re: Audition CS5.5 won't play
            GotDesign01 Community Member

            The CTI won't move.  It's not playing, there is no sound to hear.  Nothing is happening.  No error messages, nothing.  I open a file, it renders the waveform... and just sits there.  I pressed the play button...nothing.  Spacebar... nothing.

             

            Shrugs!

            • 3. Re: Audition CS5.5 won't play
              SteveG(AudioMasters) Community Member

              GotDesign01 wrote:

               

              The CTI won't move.  It's not playing, there is no sound to hear.  Nothing is happening.  No error messages, nothing.  I open a file, it renders the waveform... and just sits there.  I pressed the play button...nothing.  Spacebar... nothing.

               

               

              If the transport won't start, it means that Audition is disconnected from your sound device. That's about the only thing that will cause this to happen. In other words, no active sound device is allocated to it; without this, nothing.

              • 4. Re: Audition CS5.5 won't play
                GotDesign01 Community Member

                How do I fix that? Or how can I reset Audition?

                • 5. Re: Audition CS5.5 won't play
                  SteveG(AudioMasters) Community Member

                  As far as Audition is concerned, look in Preferences at the Audio Hardware setup - whatever shows in there is what you've got.

                   

                  If nothing shows there, then I have no idea of what you do, because you're running a Mac. By and large we only speak PC here, although it's just possible that somebody might pick it up...

                  • 6. Re: Audition CS5.5 won't play
                    GotDesign01 Community Member

                    How can I get this message bumped/copied ove to the "Audition for Mac" forum?

                    • 7. Re: Audition CS5.5 won't play
                      SteveG(AudioMasters) Community Member

                      GotDesign01 wrote:

                       

                      How can I get this message bumped/copied ove to the "Audition for Mac" forum?

                      Hehe! Best one I've heard all day!

                      • 8. Re: Audition CS5.5 won't play
                        Eireannsg1 Community Member

                        Audition seems to be too highly developed.

                         

                        I could not record anything unless the Speaker and Microphone were set to the same Hz rate.

                        Thst so silly.

                        even a 32kbps low quality sound plays well on my speakers so, why connectiong input and output sound quality/Hz?

                        • 9. Re: Audition CS5.5 won't play
                          roberth77009083 ACP/MVP

                          Why is it silly that the record and playback sample rate have to match?  If you think about it, when you're recording, the sound you're listening to is looped through your sound interface.  If the rates don't match, it'll stop working because from your description, you're probably using something like a simple Realtek which can only do one thing at a time.

                           

                          Really, the inbuilt sound cards on most computers are NOT designed for any serious recording--they're far more suitable just for watching Youtube or making Skype calls.  However, you CAN use it if your really must--but it'll get confused trying to handle two sample rates at once.

                           

                          It's not anything silly in Audition--it's a limitation of your sound card and operating system.

                          • 10. Re: Audition CS5.5 won't play
                            emmrecs Community Member

                            Eireannsg1 wrote:

                             

                            Audition seems to be too highly developed.

                             

                             

                            There are many users on this forum who might be inclined to disagree with you! 

                             

                            BTW, I'm not one of them; for me it does exactly what I need it to do.

                            • 11. Re: Audition CS5.5 won't play
                              SteveG(AudioMasters) Community Member

                              Eireannsg1 wrote:

                               

                              Audition seems to be too highly developed.

                              This thread is full of little gems!

                              • 12. Re: Audition CS5.5 won't play
                                Eireannsg1 Community Member

                                BTW, I'm not one of them; for me it does exactly what I need it to do.

                                 

                                For me for example it doesnt do one thing...record system sound.

                                W7 allows to record system sound, XP doesnt. Sadly that option doesnt exist...unless someone disagrees amd tells me how to record system sound with Audition...

                                Right now only my Camtasia records that.

                                • 13. Re: Audition CS5.5 won't play
                                  roberth77009083 ACP/MVP

                                  Audition has nothing to do with all those routing things--that's handled by the control panel for your sound card.  On my old XP laptop the internal sound card gave me an option called "What U Hear" and that gave me system sounds.  As I recall (I'm not on that machine right now) the default setting did NOT show all the possible sources--you had to tick boxes beside the ones you wanted to see.

                                   

                                  Actually, you're one of the few lucky ones to be able to record system sounds in Windows 7.  The OS provides for this but the vast majority of computer manufacturers are disabling this function under pressure from the recording industry.  Have a look at how often the question is asked in this forum....

                                  • 14. Re: Audition CS5.5 won't play
                                    TheJackAttack Community Member

                                    Go into your Core Audio settings.  You need to match the record and playback bits to the same sample rate.  On a Mac, that is the place to start.  If you are exporting from Premiere into Audition you will need to set your playback engine to match whatever your Premiere session was set.

                                    • 15. Re: Audition CS5.5 won't play
                                      Eireannsg1 Community Member

                                      "Actually, you're one of the few lucky ones to be able to record system sounds in Windows 7."

                                       

                                      Its not only me.

                                      We tried to record system sound in Indonesia and it didnt work....

                                      I said change from XP to W7...

                                      The guy changed and it worked.

                                       

                                      Thats why I think the windows7 provides for that while earlier versions dont.

                                      • 16. Re: Audition CS5.5 won't play
                                        Eireannsg1 Community Member

                                        Oh, for older systems you can just plug audio-out into mic-in and you can record system sound.

                                        • 17. Re: Audition CS5.5 won't play
                                          SteveG(AudioMasters) Community Member

                                          Eireannsg1 wrote:

                                           

                                          "Actually, you're one of the few lucky ones to be able to record system sounds in Windows 7."

                                           

                                          Its not only me.

                                          We tried to record system sound in Indonesia and it didnt work....

                                          I said change from XP to W7...

                                          The guy changed and it worked.

                                           

                                          Thats why I think the windows7 provides for that while earlier versions dont.

                                          I think that this is completely wrong, and back to front - Bob is quite correct. It works easily with XP on most systems, and is a right PITA with W7.

                                          • 18. Re: Audition CS5.5 won't play
                                            naatb Community Member

                                            I had the same problem, the solution turned out to be banal. I went to the Preferences of Audition to verify if I had the Audio Hardware settings set up right (I use loudspeakers or headphones, and every time I change the output, I need to change it in the Preferences). That setting was set right, to the headphones, though. So, just to see what will happen, I changed it to Built-in Output and a dialog box appeared: Device changes can modify....etc. Previously I clicked "No" and I still had the problem. So this time I clicked "Yes" and the problem was solved. (Of course to be able to hear, I changed back to headphones)

                                            • 19. Re: Audition CS5.5 won't play
                                              shimmyshack Community Member

                                              SteveG(AudioMasters)correctly answered your issue.


                                              Although it's not intuitive, you must ensure that inside Preferences->Audio Hardware... Default input AND Default output are both correct and available and working.


                                              So for instance if you had previously been using a USB device as input, and after unplugging it, you want to playback in Audition, the playback might not start and you will not be given any error messages, but on looking in the Audio Hardware preferences you will see the default input will show (not working) after the USB device name, changing the input device to "Internal Microphone" or similar available device, will solve the problem.


                                              • 20. Re: Audition CS5.5 won't play
                                                Lars Bevanger Community Member

                                                I have the exact same problem - press play button or space bar and the play button lights up green as usual but sound cursor does not move and no sound comes out. My Audio Harware setting in Adobe lists CoreAudio under Device Class, and Built-in Input and Built-in Output as defaults.

                                                 

                                                My audio settings in System Preferences are also correctly set. I'm running El Capitain on a MacBook Pro, problem only started after my system crashed and I had to re-install Adobe. It worked fine in trial mode, but after I reentered my serial number it all went to pot.


                                                Tried chat help with Adobe, but was told Adobe no longer sells or supports CS5.5 products. I think I paid something like £360 for this programme, and I expect it to work. Any help greatly appreciated, as I'm totally stuffed now in my job as a freelance broadcast journalist.

                                                • 21. Re: Audition CS5.5 won't play
                                                  SteveG(AudioMasters) Community Member

                                                  Lars Bevanger wrote:

                                                   

                                                  I have the exact same problem - press play button or space bar and the play button lights up green as usual but sound cursor does not move and no sound comes out. My Audio Harware setting in Adobe lists CoreAudio under Device Class, and Built-in Input and Built-in Output as defaults.

                                                   

                                                  My audio settings in System Preferences are also correctly set. I'm running El Capitain on a MacBook Pro, problem only started after my system crashed and I had to re-install Adobe. It worked fine in trial mode, but after I reentered my serial number it all went to pot.


                                                  Tried chat help with Adobe, but was told Adobe no longer sells or supports CS5.5 products. I think I paid something like £360 for this programme, and I expect it to work. Any help greatly appreciated, as I'm totally stuffed now in my job as a freelance broadcast journalist.

                                                  If you read several of the other threads near the top of the forum, you'll find that there have been a lot of problems for people running El Capitan. Now I don't know whether this relates to it, but there's more than a good chance that it does. That said, have you checked all of the other things in the thread about aggregate devices? Even with the El Capitan problem, it still remains the case that if there's no working sound device attached to Audition, the transport will fail to work.

                                                   

                                                  As far as El Capitan is concerned, I think that the most relevant comment about this recently is from Durin in this thread: ETA on El Capitan support or work around?

                                                  • 22. Re: Audition CS5.5 won't play
                                                    Lars Bevanger Community Member

                                                    Thanks for that. Funny thing is Audition worked fine as usual for three days after I upgraded to El Capitan. Guess I'll just have to wait for the public release of OS X 10.11.1.

                                                    • 23. Re: Audition CS5.5 won't play
                                                      _durin_ Adobe Employee

                                                      The most likely solution is to open Preferences > Audio Hardware and change your Master Clock setting, click Apply, then change it back and click OK.  f that doesn't work, try changing your Default Output device to any other option, clicking Apply, then switching it back.

                                                       

                                                       

                                                      Sometimes during updates, the device identifier may partially change, so Audition thinks it's still talking to the device, but the device isn't acknowledging the messages.  The above steps should force everything to refresh.

                                                      • 24. Re: Audition CS5.5 won't play
                                                        Lars Bevanger Community Member

                                                        Thanks for that. I've tried all this, but my Master Clock setting is set to Default (and there are no alternatives). There are also no alternative settings for the Default Output device (both Input and Output are set to Built-in...).

                                                         

                                                        Considering reinstalling Audition to see whether that changes things, but unsure if it's worth the hassle.

                                                        • 25. Re: Audition CS5.5 won't play
                                                          Lars Bevanger Community Member

                                                          WAIT! GERONIMO! I managed to change Master Clock to Built-in Output, and it works! Ha-le-lu-jah and thank you SO much for your help.