Acrobat Pro X launch problem

[jdventura]

I am having trouble launching Acrobat Pro X trial after downloading to my lap top - any ideas why this is happening ?

[Ankit_Jain]

Could you please elaborate a bit more as to what is the issue faced while launching Acrobat?

Please post the exact error message if any.

[jdventura]

Ankit,

I have tried to download the trial version of Acrobat Pro X.

The download message indicated it was successful.

When I tried to open Pro X to creat a .pdf or tried to read an existing .pdf nothing happened. No error message.

I have uninstalled all adobe and adobe acrobat programs and re-installed them directly from the acrobat site 4 times

with the same result.

I am concerned that iif I purchase the Pro X it will not perform as expected.

Joe

[Ankit_Jain]

Please let me know which OS is it that you are using?

[jdventura]

Ankit,

I am using Windows 7 Home Premium - XP.

Reader works fine but when I attempt to creat a .pdf, the program launches and nothing happens?

Regards

Joe

Joseph D Ventura

venturajd@aol.com

Tel: 724 288 2379

Also on LinkedIn

' A great pleasure in life is accomplishing a task others say can not be done "

[Ankit_Jain]

I am confused here. Is it Reader or Acrobat that is installed on your machine?

[jdventura]

I have both, Reader and Acrobat X Pro ( the X Pro is a trial version ) to modify .pdf's.

Regards

Joe

Joseph D Ventura

venturajd@aol.com

Tel: 724 288 2379

Also on LinkedIn

' A great pleasure in life is accomplishing a task others say can not be done "

[Ankit_Jain]

Thanks for confirming.

When you say when you try and create a PDF the program launches and nothing happens?
What do you mean by the same? Do you mean, Acrobat doesnt create the PDFand just sits there?

I am not able to understand this, cause in your earlier post you said that Acrobat wasnt launching itself.

[jdventura]

Ankit,

That is correct - nothing happens.

Today I ran scans and the following messages were sent:

1: 'Incompatible Application' with the triangular warning sign

2: 'Acrobat failed to send a DDE command'

I am getting to the point of frustration and going to uninstall everything before it does

damage to my hard drive.

I also understand that uninstall will not remove all aspects of the program from my

hard drive but this is giving me a very bad impression of the Acrobat program.

Regards

Joe

Joseph D Ventura

venturajd@aol.com

Tel: 724 288 2379

Also on LinkedIn

' A great pleasure in life is accomplishing a task others say can not be done "

[Ankit_Jain]

Please try and disable your antivirus and see if it solves the problem. Also, try updating to the latest version of Acrobat i.e. v 10.1.2 and see if it helps.

You can get the latest update from: http://ardownload.adobe.com/pub/adobe/acrobat/win/10.x/10.1.2/misc/AcrobatUpd1012.msp