Thank you for your interest Bill.
PrE is only installed. I do not use it for this to happen. With all it installs something gets corrupted to mess with the .WVT packets. WMV videos play ok. I can also report recorded tv takes much longer to load with PrE installed.
It is in the program and is an Adobe bug. As I started from a fresh Win 7 64 bit pro install with updated but no SP1.
After long waits and bringing each Help Desk operator into the modern age I finally go told it was my DLNA players problem. Not that it works fine without PrE.
What could I expect from the helpless desk.
I got my answer from them. They had me on hold for an hour waiting for an inquiry to the supervisor and his answer was he hung up.
I would have been better off with another product.
We pay our money and take our chances.
Don't call the helpless support number if you want answers. In the end they will just be rude.
Sorry that is just how I feel.