11 Replies Latest reply: Dec 19, 2012 3:06 PM by Ken G. Rice

Login bugs on Android tablet?

LLSmith05 Jan 16, 2012 1:22 PM

I can't get my tablet to log in to Creative Cloud. I've got an account and I can log in via browser on my desktop, but try on my Asus Transformer Prime goes like this:

Click Get Started
Put in ID/password, click sign in,
Tablet thinks a second, then shows a blank rectangle, like the login modal but with no text/forms (i've waited 30 min or more on it)
Close out of the blank rectangle. The Get Started button is still there. Clicking it doesn't seem to do anything, but after 10 seconds, it opens the log-in screen again.
Close of out settings altogether, re-open
Now it says "Connecting..."
Now it says I'm not connected to the internet! I am. Click Check Connection. Doesn't do anything the first 5-6 times I poke the button, then changes to Get Started again.
do () while me != frustrated; giveup();

Anyone else had this problem? I even wiped the cache and data for the app (losing a couple minor projects), which in theory is as good as a reinstall, but no luck.

1. Re: Login bugs on Android tablet?

Kim Isola Jan 19, 2012 6:49 PM (in response to LLSmith05)

Hi LLSmith05,

I'm sorry this is happening. Thanks a lot for the details, they're very clear. Can you also tell us:

-Which Adobe Touch App are you trying to sign in to Creative Cloud from?
-Have you ever been able to sign in to Creative Cloud?

Thank you in advance for providing the extra information, and thanks for posting.
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2. Re: Login bugs on Android tablet?

Ave117 Jan 20, 2012 7:37 PM (in response to LLSmith05)

I have exactly the same issue. In Adobe Debut i get the Blank log in Screen and in PS Touch it always tells me that I have to check my connection but my connection is okay, i have a wifi connection. The Facebook connection inside of PS Touch also wont work and get the same error message. On my Desktop Computer it works and i can log into the cloud.

Here are 2 Screenhots for better understanding

PS Touch:
http://img35.imageshack.us/img35/7856/img20120121041534.jpg

Adobe Debut
http://img190.imageshack.us/img190/6256/img20120121041545.jpg

p.s.: I have a Motorola Xoom.
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3. Re: Login bugs on Android tablet?

Kim Isola Jan 21, 2012 12:33 PM (in response to Ave117)

Hi Ave117,

Thank you for providing this detail and the screenshots. Can you also tell us, have you ever been able to sign in to Creative Cloud? (Just trying to narrow it down to whether it's happening all the time, or sporadically). I will call the product team's attention to this.

Thanks very much for posting.
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4. Re: Login bugs on Android tablet?

Ave117 Jan 21, 2012 1:50 PM (in response to Kim Isola)

Not from the App directly. This Problem came up the first time i tried to sign in. On my tablet i can only sign in via a Browser.

And some more Information for you. Troubleshooting I did by myself:
-App ReInstallation
-Tried 3G and Wifi. With same Issue
-Reinstalled (with full wipe) my Tablet Firmware and test it but it still wont work.

An important Information you and your team should know too -> I'm on Android ICS Version 4.0.3.

I'm very glad that you take care of my problem. Thank you!
I want to use that awesome creative cloud feature
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5. Re: Login bugs on Android tablet?

LLSmith05 Jan 23, 2012 8:23 AM (in response to Kim Isola)

I'm using Proto and I've never been able to log in on it. My account is working, and I can look at my Creative Cloud via web, but not on my device. I'm running ICS 4 as well.

One more detail: When I open settings, it always starts with "Connecting..." and then asks to check the connection. Once I tap that button, it goes to "Get Started."

Thanks much!
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6. Re: Login bugs on Android tablet?

justbingit Jan 23, 2012 6:28 PM (in response to LLSmith05)

Hi LL Smith05,

I just sent you an email. Please feel free to respond to it.

Thanks,
Bing
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7. Re: Login bugs on Android tablet?

justbingit Jan 23, 2012 6:28 PM (in response to Ave117)

Hi Ave117,

I just send you an email. Please feel free to respond to it.

Thanks,
Bing
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8. Re: Login bugs on Android tablet?

jimboprime Feb 15, 2012 2:51 PM (in response to LLSmith05)

I to cannot log in to the creative cloud using an Asus transformer prime with ics 4.0.3
Is there a fix available yet?

regards
Jim

ps
log in via adobe touch works
log in via ideas does not work
(just copy the log in code from touch to ideas, easy!)
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9. Re: Login bugs on Android tablet?

Ave117 Feb 15, 2012 3:45 PM (in response to jimboprime)

As far as I know they only updated Photoshoo Touch...that works fine now but in my case Adobe Debute and Proto still wont login. I hope they release an update for the other touch apps soon.
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10. Re: Login bugs on Android tablet?

jasonCpierce Dec 16, 2012 3:04 PM (in response to Ave117)

I also cannot login. Using Nexus 10 and google chrome. At the adobe creative cloud sign in page, I enter my username and password, the screen dims, says signing in, and never signs in. Works fine with laptop, but I have never been able to sign in on tablet.

Thanks
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11. Re: Login bugs on Android tablet?

Ken G. Rice Dec 19, 2012 3:06 PM (in response to jasonCpierce)

@jasonCpierce - Are you still experiencing this issue?
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