5 Replies Latest reply: Jan 26, 2012 12:52 PM by hvjkula RSS

    My problem with CS4

    hvjkula Community Member

      I am having a problem with Photoshop CS4 that I am unable to find a resolution for.... hopefully someone on this forum will be able to help.

      o CS4 version 11.0.2

      o Operating system is Windows 7 (64 bit)

      o 8G of Ram

       

      Problem:

      After using the patch tool. I am unable to use the clone/stamp or healing brush tool. My workaround for this is....

      o create a new layer and proceed.

      o exit CS4.... restart and proceed.

       

      Any ideas on what I need to do to get the other tools working after I use the patch tool?

       

      I have tried recreating the preference file and resetting the tools and reinstalling CS4 with no luck....

        • 1. Re: My problem with CS4
          Noel Carboni Community Member

          I have a copy of Photoshop CS4 running on Windows 7 x64.  I can use the Patch Tool, then Clone or Healing brush tools just fine, so it's not an inherent problem with Photoshop CS4.

           

          Either you're doing something I'm not or something's wrong on your particular system.  You are remembering to deselect after using the Patch tool, right?

           

          On the assumption it's not that, but some problem on your system, have you tried disabling OpenGL Drawing?  If not, try the following - it will help determine whether you need an updated display driver.

           

          1.  Open Photoshop.

          2.  Go into Edit - Preferences - Performance.

          3.  Uncheck the box [  ] Enable OpenGL Drawing.

          4.  OK out, then close Photoshop.

          5.  Restart Photoshop and see if the problem persists.

           

          If it does not persist, then your problem is likely tied to Photoshop's use of OpenGL, and it's pretty well-known that only recently have OpenGL implementations in display drivers been getting more solid.  Visit the web site of the maker of your video card and download/install their latest release for your hardware and operating system, then re-enable OpenGL drawing, restart Photoshop, and test again.

           

          Good luck!

           

          -Noel

          • 2. Re: My problem with CS4
            hvjkula Community Member

            Thank you very much disabling open gl solved the problem. What are the disadvantages of not having open gl enabled?

            • 3. Re: My problem with CS4
              Jeffrey Tranberry Employee Hosts

              Disabling OpenGL is just telling you that there's a problem with the driver.

               

              You need to update your video card driver. Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL After you install, enable OpenGL and see if the issue goes away.

              • 4. Re: My problem with CS4
                Noel Carboni Community Member

                hvjkula wrote:

                 

                What are the disadvantages of not having open gl enabled?

                 

                This page sums it up nicely:

                 

                http://kb2.adobe.com/cps/405/kb405745.html

                 

                As Jeffrey and I have suggested above, take the time to update your display driver and try re-enabling OpenGL.  GPU acceleration does improve the Photoshop user experience.

                 

                -Noel

                • 5. Re: My problem with CS4
                  hvjkula Community Member

                  I thought this problem has been resolved.... unfortunately I am still experiencing the problem.

                  My current video card is...

                  EVGA  GeForce 550GTX Ti

                  I also used the ....

                  EVGA 8800GTS SSC Edition 640

                  On both cards OpenGL was tried enabled and disabled.... still no luck.

                  Your help would be appreciated.