Robohelp 9 question. URGENT! Thanks!

[roboshelto]

I have a user that is having an issue where when she inserts an image into a document and saves, it doesn't save it to the file on the server (where it is supposed to), it just saves it in the body of the text. Does that make sense? Have you seen this issue?

I re-installed Robohelp and created a new profile for her on her machine and deleted the old one from the registry; still nothing. She is using Windows 7 x64.

I really appreciate any insight. Thanks!

[Amebr]

First are you using source control? If not, you will need to change how you are working, as using RH projects on network drives is known to cause project corruption. Unfortunately there is no one sign that you have this problem, as a number of random strange occurrences have been reported on the forums when working this way.  Let us know whether you are using source control or not and if not, we can provide some details on how other people manage this scenario.

Second, it's generally recommended that you save images manually before inserting them into RH topics, as this allows you to provide a meaningful name to each image - I believe Robohelp does something like Image1, Image2, etc. It's also possible the images are not being created properly if you are working on a network drive due to the problems mentioned above. Or if you are using source control they may not be added properly for some reason.

Amber

[roboshelto]

Classification: UNCLASSIFIED

Caveats: NONE

Hello Amber. Thanks for your help!

The team DOES NOT use any type of source control.

[Peter Grainge]

Is the project on a network drive?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[roboshelto]

Classification: UNCLASSIFIED

Caveats: NONE

Yes

[Peter Grainge]

Then no wonder you are having trouble. RoboHelp projects MUST be stored on a local drive.

Please see Item 120 at http://www.grainge.org/pages/snippets/snippets.htm

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[roboshelto]

Classification: UNCLASSIFIED

Caveats: NONE

Should I delete the user's .cpd file? Will that solve this temporarily until they put some time of source control in place?

[Jeff_Coatsworth]

Are there multiple authors working on the same project? If not, then there's no need for source control - a simple zipping up of the project (which should be located in the user's c:\projects\[project_name]\ folder) and copying the zip file to a network drive location for backup purposes should be fine.

[Peter Grainge]

That will not solve the problem. Whatever you do you have to move it locally and hope there is no corruption. I recommend you zip the project and move it for two reasons.

1] You will have a copy of where the project is now if anything goes wrong.

2] Very occasionally we have seen people having problems using copy and paste across the network.

Delete the CPD and then open the project and verify all is OK.

After that you have two options.

1] Work on it locally and zip a copy to the network every night when working on the project.

2] Implement source control. Part of that will involve checking in that local copy. When you work on the project thereafter RoboHelp will check out to the local copy whatever it needs and you then check back in as required.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[roboshelto]

Classification: UNCLASSIFIED

Caveats: NONE

I REALLY appreciate your help! We'll try a few things and see what happens. Thanks again!

Josh

[Peter Grainge]

OK. Post back if you need to.

If the issue is with source control there are some topics on Adobe blogs we can point you to.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge