Presenter: Import Video Helper has stopped working

[simmons_232]

I am trying to import videos, mostly wmv, but have tried flv and avi and have gotten the same response. I click import, select my video (which does play in the preview window), click open and immediately get a pop up that says Import Video Helper has stopped working. Any suggestions? I'm running Presenter on two computers, I've updated one of them to see if that would take care of the problem, but it didn't.

[VideoPep]

Hi,

Please let us know following details; this will help us to identify the issue:-

1) Adobe Presenter version. To know the version go to Adobe Presenter>Help>About

2) Which Platform you are using and PowerPoint version

3) Is this issue reproducible always or intermittent.

4) If possible please share screenshot of message and video.

Thanks,

Shubhi

[simmons_232]

I'm using Adobe Presenter version 7.0.1 Build 7404 and Windows PPT 2007.

Issue can be reproduced on multiple computers with different video and different PPT's.

Below are screenshots of the error I received.

After selecting Close the progam I receive this message...........

[VideoPep]

Hi,

Presenter 7.0.1 is older version. After 7.0.1  many updates were released. I reccomend to upgrade it to Presenter 7.0.7. Upgrade is freely avaibale at  http://www.adobe.com/products/presenter/.

Thanks,

Shubhi

[simmons_232]

I updated to 7.0.7, same result.

I did find an old computer running Windows XP, Office 2007 and Presenter 7.0.1 Build 7404 that's working. So as long as I have that we're in business, but I'd like to figure out why it's not working with the newer version.

[VideoPep]

Hi,

Please share with any one video which is consistenlty causing crash.

You can mail it to sshukla@adobe.com

Thanks