Could you please let me know if you are facing this issue with any PDF that you try to open or only with a specific PDF? Also, do you face the same issue while accessing PDFs in the browser as well?
Please download the PDF at: kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.2.pdf and see if Acrobat still stalls for some time while rendering it.
Amazing that ADOBE CAN NOT HELP US SOLVE THIS HUGE PROBLEM!!!! Instead of offering a solution to our major problem with this HORRIBLE PRODUCT ADOBE ACROBAT X PRO -- They always turn it around and ask another stupid question !!!
Adobe Acrobat Reader X is a bummer, I agree 100%
Now, here is the solution to your problem: Go to Edit -> Preferences -> and uncheck the Option "Enable Protected Mode at Startup". Now close you Acrobat Reader and when you start it again it shloud not freeze anymore.
Add folder path (where all your pdf are)
It work for me even for the pdf that are no inside this folder
Then a go back to add one more folder and the first folder that i add was not there
Did a repair acrobat
Go back to preference an the folder add is back
So i decide to uncheck "Automatically trust sites from my Win os security zone"
Since then everything work fine for me so i don't know witch part of this process fix my problem
"Automatically trust sites from my Win os security zone"
This has helped alot. I was entering a document and then after a few seconds it would freeze for 20-30 seconds and then come good, darn frustrating! Turned off "Automatically trust sites from my Win OS security zone" now allows me to operate as normal. Every once in a while a document would pause but I don't believe it is related to this issue.
Thanks for the suggestion.
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On my computer, a issue with similiar symtoms was a network path pointing to an unavailable computer. Opening local files until the path disappeared from the recent files resolved the issue.
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I changed recently used documents list to 1 [Preferences/Documents]. This has resovled the problem for me so far.
Acrobat Version: 10.1.9
Document Size: 42x30
File location: Desktop
File creator: CutePDF Writer
Application: PScript5.dll Version 5.2.2
PDF Producer: GPL Ghostscript 8.15
PDF Version: 1.6 (Acrobat 7.x)
Prior to that, I tried unchecking "Automatically trust sites from my Win OS security zones" [Preferences/Security (Enhanced)]
and unchecking "Enable Enhanced Security" to no avail.
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Can you please try the step below:
- Launch Acrobat;
- Go to Preferences -> Documents -> Documents in Recent used list.
Change value from 5 > 1
- Close and relaunch Acrobat.
Hi, I was actually searching for a solution to this problem for my Mac (2013 Mac Pro, 6x3.5ghz, 64 gb ram, 12 tb raid 0, all updates to Acrobat and OS X 10.9 - really should never have an issue with programs hanging) and tried SumitV's suggestions. Lo and behold, my recent documents list was set to 100 by default. Bringing that down to 10 has solved the issue. If your system is slower, taking it down to 5 or 1 may help.
My adobe pro constantly freezes it is unusable. on Widows 8.1. always worked before upgrade. Works on other machines without Windows *. I tried uninstalling and reinstalling but no use. It is awful. PDFs won't open from Outlook. PDFs open otherwise but immediately freeze up. I can't even change preferences because preferences freezes. Something needs o be done.
And here it was because I thought Adobe hates Apple. Turns out they hate Microsoft too. Sorry, but I don't have any solutions - just adding my gripes to the list. Acrobat Pro has always been a mess on my Mac - randomly freezing and crashing, taking forever for some tools to work, randomly leaving some tools active for a time, then requiring you to re-click them for every use, scrolling freezes that last for 10 seconds... it goes on. I kind of expect that by 2015 that these software issues would not surface in ANY software anymore, anywhere. But there is only one Acrobat, and Adobe knows it. What choice do we have but to put up with this half-baked application?
Can you believe I am still having the same problem 3 YEARS LATER. and still no action by ACROBAT. They are still they reneging on their responsibility to the product they have created and OUTSOURCING AFTER SALES SERVICE.
Adobe have taken this outsourcing to a fine a art in all their products. It appears to me that the wrong kind of people in Adobe are making decisions about CUSTOMER SUPPORT. It's not the Techi Gurus that should be making these decisions but PERSONNEL(if there is such a thing in Adobe!)
Here is something that may fix some of the freeze issues.
This is used to create PDF files, such as in your print selection.
When I deactivate this program from Start Task Manager (Windows), my Adobe software works fine. Sometimes it activates when opening a PDF document, mostly when I am using the Adobe print driver (from any application) to convert a document to PDF. This program then stays on and if it does not deactivate it can freeze my Acrobat X for a few seconds. When acrotray.exe does not automatically deactivate and I try to shut down windows, I get a pop-up error.
I found this was the culprit to my Adobe freeze issues.
If you have the Adobe print driver, acrotray.exe is what runs it and the Adobe PDF print driver won't work without it. If this acrotray is a huge issue with your computer (as it also seems to hog resources at times), then remove it from Windows start-up (msconfig or use CCleaner tools), then go into "C:/program files (x86)/Adobe/Acrobat 10.0/Acrobat/acrotray.exe (it has an ugly exclamation mark icon) and rename it, like "acrotray(DISABLED).exe". Then find a reputable PDF print driver online as, primoPDF or cutePDF writer, install it (say NO to toolbars) and use the replacement instead.
Just wanted to add this neat trick to easily and quickly kill any process on your system without using "Task Manager" all the time, all with a double click on the desktop.
- Create a new text file on the desktop.
- Change the extension to ".bat", then save.
- Open in Notepad or Notepad++
- Type the first line, taskkill /f /im "acrodist.exe" ....(need spaces, see >> taskkill (space) /f (space) /im (space) "acrodist.exe" and yes, the file name is between quotes)
- Type the next line taskkill /f /im "acrotray.exe"
- Save the file.
- When acrotray.exe is activated from the Adobe print driver and when the print is finished, double click the Bat file on the desktop and it kills the process instantly.
For multiple processes, add another line, basically, one line per process. (note, not all processes are killed by this simple Bat script, test it to see if it does. I did with acrotray and acrodist, both get killed).
This makes the work so simple in dealing with Adobes start-up processes which they do NOT need which hogs resources, no matter how little they claim it takes.
I'm also on Win8.1 Pro - clean install - which is why I was trying to re-install Acrobat Pro X. After trying a lot of things today, this solution finally worked for me.
You need to install/update Acrobat Application Manager.
After the nth uninstall/reinstall, I took a last stab at installing Pro X. Then after the install, I upgraded AAM per the referenced post above. After going through the hoops of logging in with my Adobe ID, accepting EULA and registering, I started Pro X and it worked.
Will see how it goes after 30 days or so. Some people have problems after 30 days apparently. But I think that is because they took advantage of the free stuff that came with the AAM upgrade. I didn't sign or download any of the offers. So we'll see...
It seems the 30day thing is the trial period that shut down adobe products. With that you have to deactivate Adobe (via any product as PhotoShop etc) and reactivate it, this if you purchased the product. The problem with this was Adobe bundled everything together, both the trial coding and the purchase coding and has been nothing but problems.
Received an email from aadeshs76610910 directly me to this forum and nothing suggested works. Every time I open Acrobat Pro X on a Windows 7 computer it freezes up for 20+ seconds.
Still looking for an answer. Adobe doesn't seem to care and treats its customers horribly.
If anyone has an answer you can email me at: firstname.lastname@example.org
List of possible solutions. Note, the first solution works nine times out of ten
Edit > Preferences > 3D & Multimedia > Uncheck "Enable hardware rendering for legacy video cards"
Edit > Preferences > General > Uncheck "Enable protected mode at startup"
Edit > Preferences > Internet > Uncheck "Allow speculative downloading in the background"
Edit > Preferences > Security (Enhanced) > Uncheck "Enable enhanced security"
If none of these work, then start acrobat in safe mode by typing acrobat/safe at the run prompt in Windows or by holding down the shift key. If everything works fine then you can be pretty sure that a plugin is causing the problem. To resolve:
Browse to the Acrobat plug-ins folder <C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins> (Note, your path may be different)
Copy all contents to a separate folder (on the c: drive or your desktop, etc.). Acrobat will work fine without these plugins but you definitely need some of them such as Search.api, however, once the folder is empty, you can add the plugins back one by one and test acrobat after each addition. This will help you to identify the plugin that is causing the problem
i have been getting this only on Mac with any pdf I open for a few months now. Thought it was an out of memory issue but resolved that and it still happens.
locks up before I can do any of these
with no pdf open, just on documents screen
This did not address the issue for me. Does Adobe have any plans to fix this issue or do we have to resort to another pdf program.
Same issue. I don't know why but when I start task manager before opening pdf file it runs smoothly.
Good day folks,
Here is how I solved the issue for myself.
I have Adobe Acrobat Pro DC running on Windows 10 Pro (Enterprise) and I am connected to a corporate Network. After starting Acrobat (whether with or without opening a Document) it would run for around 15 seconds apparently normally. It would then hang / freeze / crash. If I tried to click on anything more than a few times then Windows would report that Acrobat is "Not Responding". It would recover on its own within around another 15 seconds. This is a common complaint from what I can see. I tried the following things without any success:
Things that didn't work:
Setting Recently Used Documents to only 1
Toggling Enhanced Security, Protected Views settings, etc.
Plug-Ins attempts: Holding Shift when Acrobat starts keeps the problems from happening (but I need many of the Plug-Ins).
Graphics (Multimedia) Settings changes: No effect for me.
Trying all kinds of permutations of settings in the Preferences settings had no effect for me.
My solution (works for me):
1) Close down Acrobat.
2) Fire up regedit (follow the usually cautions for dealing with the Registry)
3) Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2015\FeatureLockDown
4) You should see Key folders with names like cDefaultExecMenuItems, cDefaultFindAttachmentPerms, cDefaultLaunchAttachmentPerms, cDefaultLaunchURLPerms
5) If a key name named cServices does not yet exist, then create it (right click on FeatureLockDown and select New -> Key and name it cServices).
6) Left Click to Select the cServices Key you just created.
7) Right click in the white space in the right side pane and select New -> DWORD (32-bit) Value and name this new Value bToggleAdobeDocumentServices
8) Double Click on the newly created bToggleAdobeDocumentServices and enter 1 (Hexadecimal) for the Value data. Click OK.
9) Continue creating new Key names within the cServices Key folder until you have the following:
Name Type Data
bToggleAdobeDocumentServices REG_DWORD 0x00000001 (1)
bToggleAdobeSign REG_DWORD 0x00000001 (1)
bTogglePrefSync REG_DWORD 0x00000001 (1)
bUpdater REG_DWORD 0x00000000 (0)
Note: The value of bUpdater is 0 while the values of the first three are 1).
Note: When you create the cServices Key folder a Key named (Default) may be automatically create, this is OK. Just ignore it (don't try to delete it).
10. Close the regedit, and restart Acrobat. You may need to restart your PC.
An explanation of these Registry fields can be found here:
I looked for this when I discovered that the problem had to do with one the Plug-Ins (as I mention above). I traced it to IA32.api. But, removing this Plug-In file crippled Acrobat in addition to keeping it from crashing. Adobe Support tried to help me but they couldn't figure it out and I couldn't spend any more time with them. These registry changes will stop Acrobat from going out to "the Cloud". This keeps it from hanging while it tries to get through the corporate firewall. My opinion is that it it very poor design and maybe insufficient testing that would cause this unresponsiveness to happen and go undetected. I have been unable to find a non-registry way to get this result.
Good luck! :-)