Help! InDesign interactive PDF buttons not working in Safari or on iPad

[NPSgraphics]

I made an infographic in Indesign for our university magazine with a QR code to link to an interactive pdf. Nothing too complicated animation wise, simply buttons that you can click on to view different parts of the graphic. However, the buttons are not working at all in Safari and on the iPhone and iPad, the buttons disapear completley. Please help.

http://bit.ly/yrTN4R?r=qr

Thanks,

Gretchen

[Steve Werner]

Whether buttons work correctly in a PDF file depend entirely on what PDF reader you're using. Here are a couple of important facts:

* While corrected created interactive PDFs will display correctly in the FREE Adobe Reader and Adobe Acrobat, they probably won't display correctly in Apple's Preview application which is probably what you're viewing in Safari.

* None of the PDF readers currently available on an iPad (e.g., iBooks, GoodReader, etc.) correctly handle interactivity like buttons on an iPad.

[Jeffrey_Smith]

First, that is a very intense infographic and well done. Now the bad news... most Safari (desktop and laptop) users are going to have Preview as their default PDF application. Preview does not honor most interactive elements in a PDF. Likewise, iPhone and iPad use PDF applications that do not honor interactive elements as well.

[will_capellaro]

GoodReader should work... it works for me.

[Steve Werner]

Good suggestion. The iPad PDF readers are getting better, but it's still pretty hit or miss.

[Folobo]

Sorry, this infographic work is built only with indesign button? On my Ipad:

- Goodreader have a bad preview and button do not work.

- Adobe Reader have a good preview but button do not work.

Adobe Reader for IPad don't have the flash player included (yes, the deskop release have it).

And InDesign button should be in flash. Is this correct?

Many thanks.

f

[Folobo]

[priyankas]

Any update in CC version where interactive pdf's can work in ipad and iphone.

i work for client and they want interactive pdf for ipad and iphone.

[BobLevine]

This is NOT and never has been an InDesign issue. Nothing has changed in the last five years in that regard.

It's a platform / reader issue.

Depending upon the interactivity you need/want, fixed layout EPUB may be a far better choice especially if you are targeting only iOS. iBooks handles them wonderfully.

[priyankas]

I will try with EPUB but its not only for IOS; rather for both Android and IOS.

[BobLevine]

Then you have a lot of testing to do.

[Omar218197468aex · Accepted solution]

had the same issue! But I've found a solution, since devices with a touch feature don't have a click be sure to make the buttons function on Indesign set to (on release or tap) rather than (on click) . It did the trick for me and doesn't affect the function on pc or Mac 

[Rishabh_Tiwari]

Hi,

Thanks for reaching out and sharing the solution, I am sure, it will help other community members. In addition to this, you can also refer to this article https://creativepro.com/navigation-button-tricks-for-interactive-pdf-on-an-ipad/

Regards

Rishabh

[8designlife]

Thank you. This is THE answer for setting up interactive rollover buttons, next and previous working icons and more in InDesign so that the exported pdf works in Safari and Preview on a Mac. It took hours of trying different things and testing to finally figure out myself. I wish I had found this answer a week ago.