39 Replies Latest reply: Feb 8, 2012 4:09 AM by Hugh Adams RSS

    "submit by e-mail" does not work properly

      Adobe Designer 7.0
      Windows 2000 Pro, SP 4
      Compaq Evo N620c
      No printer
      512 Mb RAM

      I went through the tutorial to create a office function survey form. Everything works fine except the "submit by e-mail" button. When I click on it, (as I test the file in the "PDF preview" feature), it prompts my desktop mail application, (FirstClass), to open up and create the e-mail with the .xml file attached to it. So far, so good. However, even though the e-mail address and e-mail subject fields are filled out for the object, it fails to add these values to the actual e-mail, leaving the fields blank, (on the FC e-mail), instead.

      I cannot think of what I may be doing wrong here. I followed the tutorial to the letter and common sense tells me this should work. That I am aware of, FirstClass would not impede this process. Am I missing something?
        • 1. Re: "submit by e-mail" does not work properly
          It could be your syntax, try: mailto:xxxx@XXXX.com
          • 2. Re: "submit by e-mail" does not work properly
            Community Member
            What version of Acrobat/Reader are you using? And what email client?

            Chris
            Adobe Enterprise Developer Support
            • 3. Re: "submit by e-mail" does not work properly
              Community Member
              I've got Acrobat 7.0 Pro, and I've got Acrobat Reader 7.0

              The e-mail client I'm currently using is called FirstClass.

              I tried the syntax suggestion, but it didn't change a thing... Thanks, though.
              • 4. Re: "submit by e-mail" does not work properly
                Community Member
                Can you try it using another email client like Outlook or Outlook express to see if it's something related to that?

                Another thing you can try is instead of using the "Email Submit Button" use a standard button, set the control type to Submit, and for the URL specify something like: mailto:someOne@someWhere.com;subject=Some Subject.

                Chris
                Adobe Enterprise Developer Support
                • 5. Re: "submit by e-mail" does not work properly
                  Community Member
                  As much as I hate to admit it, I think the e-mail submit button works if I use Outlook, but I would much, much rather prefer to use FirstClass. I've been looking all over FC to see if maybe it's some setting within it that's not allowing the "To" and "Subject" fields to be filled, but I can't find anything. Also, I know that when I click on someone else's "submit via email" buttons, (website or otherwise), FC does populate those fields. I don't know why it would be any different in this case.

                  I'll try out your suggestion for the button and get back to you about it.

                  Thanks
                  • 6. Re: "submit by e-mail" does not work properly
                    Community Member
                    It's possible we do something when using the custom "Email Submit Button" that FirstClass doesn't understand. mailto: syntax like I suggested is pretty standard on the net though, so if it doesn't work like that I'm not sure there's much we can do about it.

                    Is this the First Class client you use: http://www.softarc.com/ ?

                    Chris
                    Adobe Enterprise Developer Support
                    • 7. Re: "submit by e-mail" does not work properly
                      Community Member
                      Yes, that is the client I'm currently using. I don't know why it won't work from Designer to FC, because I know e-mail submit buttons have worked with FC in the past...

                      As far as your earlier suggestion, it didn't work out. It didn't allow the "mailto:someOne@someWhere.com;subject=Some Subject." The button had this yellow warning sign on it that said the e-mail address was invalid. After I removed the "mailto:" portion, the warning sign went away.

                      However, when I went to test my PDF and I clicked on the button, I got a "page cannot be displayed" browser pages.

                      I have the Submit Format set to XML data, and the Encoding set to UTF-8, if that matters.

                      Thanks again,

                      Mariano
                      • 8. Re: "submit by e-mail" does not work properly
                        Community Member
                        Sorry, that was a typo on my part. That should definately fail because when it tries to parse subject=Some Subject as an email address it'll see that things are wrong. The proper syntax is:

                        mailto:someOne@someWhere.com?subject=Some Subject

                        Chris
                        Adobe Enterprise Developer Support
                        • 9. Re: "submit by e-mail" does not work properly
                          I've created a form, however the "submit by email" function is not working properly.

                          I'm using Lotus Notes as my email client, however after clicking the submit button, Outlook opens, and not Lotus Notes. I've already changed my internet browser options to be set to Lotus Notes, but it still doesn't work.

                          Does anyone have any ideas??

                          Any help would be greatly appreciated!!
                          • 10. Re: "submit by e-mail" does not work properly
                            I am having the same problem - a form created in Live Cycle will only work with Outlook. Eudora and othr e-mail programs do notopen when "Submit via E-Mail" is selected. All works fine with Outlook, however. Help!
                            • 11. Re: "submit by e-mail" does not work properly
                              Hello. I created a form using Adobe LiveCycle Designer 8.0; Since I have Adobe Professional, submit button works for me. However; when a user using adobe reader 7 or 8 uses the form; submit button doesn't work. Error: The operation failed. I really need your help as my manager is waiting for this form to be finalized. Thank you!
                              • 12. Re: "submit by e-mail" does not work properly
                                Community Member
                                Acrobat uses whatever email program is specified on the client. Change the default to what you want:

                                1. Open Control Panel > Internet Properties
                                3. Click on "Programs" tab
                                4. Select email client from "Email" drop-down (Lotus Notes in my case)
                                5. Click "Ok"

                                Re-open the form and try to email again. It should use the email client you selected.
                                • 13. Re: "submit by e-mail" does not work properly
                                  As with above comments, on my workstatiion with Acrobat Pro v8.1, the manually created SUBMIT button sends the LiveDesigner form as displayed via Eudora to the account specified in both IE v7+ and FireFox v2.0+. However, when I go to my laptop that has only Reader v8.1+ it does nothing (not even an error message) using IE v7+ or FireFox v2+. The Submit button does not even react to a mouse click. I have checked and Eudora is my email client as required. Either browser opens Eudora when a standard e-mail link is in a web page.

                                  BTW, on my workstation I tried Acrobat v8.1+ and get the same results as seen on my laptop. Also a dialog box pops up in Acrobat saying that only the data will be sent. Why have a form available if it can not be returned as filled out? I need the form returned, not XML data. Even if Acrobat was sending the e-mail, it would be of no use anyway without the original form. Looks like I am still looking for a e-mailable form processor.
                                  • 14. Re: "submit by e-mail" does not work properly
                                    PDF multiple Documents

                                    HI , I have a problem , I need urget help..

                                    1> I have a PDF fillable PDF form , with all fields empty,
                                    i have an notepad , which contains all data , like barcode , customer name ect,

                                    I need two buttons on a PDF form,

                                    When i click on one i need to browse the notepad and when i click on other all details in the notepad needs to be filled in the PDF form, in the two column that is given in the PDF , and separate pdf forms needs to be opened of diff customer ...based on customer name
                                    • 15. Re: "submit by e-mail" does not work properly
                                      I am soooooo frustrated. I have tried everything! Create a custom submit button, use the standard email button, but NOTHING WORKS!!!!!

                                      I have adobe pro 8 and lotus note v 6.1.

                                      My problem is the email shows in the to line twice not allowing the email to go through. I can't get it to separate the emails by comma, so it just shows. Someone@somewhere.comSomeone@somewhere.com. IT IS SOOO ANNOYING!!!!!!

                                      I can't upgrade my email or change it. That is an IT decision and is monitored.
                                      • 16. Re: "submit by e-mail" does not work properly
                                        Community Member
                                        I am having trouble with a similiar problem. When I created my pdf with Acrobe LiveDesigner I also used a submit email" button and it send the data.xml as the file when I needed the pdf version.

                                        How can I fix this??
                                        • 17. Re: "submit by e-mail" does not work properly
                                          Email a form using Internet Email

                                          Do you know why with Adobe Reader v8.1.2 users cannot get to the "Select Email Client pop up when clicking Submit by Email?

                                          It works fine with earlier versions of Reader, but in v8.1.2 it goes straight to outlook. If they do not use outlook for their email, it only prompts to create outlook profile as opposed to the "Select Email Client pop up where they can save the data file to their hard drive and attach using Internet Email.

                                          Thanks!
                                          • 18. Re: "submit by e-mail" does not work properly
                                            I have created a PDF with form fields that i want people to fill out and click on a button I have created with a "submit form" action (mailto:) to email the form as a complete PDF, but when you click the button it gives an error message: "this operation not permitted"

                                            How can I make this work for everyone?
                                            • 19. Re: "submit by e-mail" does not work properly
                                              I have a similar problem.

                                              I can create a form (Designer 7; Acrobat Pro 8; usage rights have been set) and include a "submit by email" button (tried both the default and creating my own submit button).

                                              After filling out the form I click one of the "send" buttons and it opens a new message in my email client (Outlook 2003) with either the XML or PDF document attached, depending on which button I use.

                                              However, the email doesn't actually send. I see a gray bar at the top of my email message saying "This email has not been sent" but clicking the "Send" button does nothing. It prompts me to save or delete the message when I try to close the message.

                                              Outlook is running and everything else about it works fine.

                                              Any idea why Outlook won't actually send the message?
                                              \bvb
                                              • 20. Re: "submit by e-mail" does not work properly
                                                Similar problem, Mailto button not working. Lotus Notes is my default mail client and yes it is selcted. All other forms are working properly, only adobe livecycle forms are not working with the mailto button. Is this product not meant to be used with Lotus?
                                                • 21. Re: "submit by e-mail" does not work properly
                                                  I too have created a PDF with form fields from Acrobat Pro 7 version that i want people to fill out and click on a button I have created with a "submit form" action (mailto:) to email the form as a complete PDF, but when you click the button it gives an error message: "this operation not permitted. The user was using Adobe Reader 9. Please help.
                                                  ----
                                                  John
                                                  • 22. Re: "submit by e-mail" does not work properly
                                                    okies I'm having a similar issue I have Adobe 8 Pro. and use Mozilla Thunderbird for email. I have tried all the suggestions here and none of them have worked to make it email all I get is Acrobat is unable to connect with your email application.
                                                    • 23. Re: "submit by e-mail" does not work properly
                                                      I also am trying to create a form in Acrobat 8 Pro, and have also found that the submit email button does not work. I've been testing the form in Adobe Reader 9, and when I click the "submit" button (that should email the form) I get an error "This operation is not permitted". Is there any solution to this problem?
                                                      • 24. Re: "submit by e-mail" does not work properly
                                                        Rob_Bennett

                                                        3 years and the 'submit by e-mail' problem still persists - Our company uses OpenText FirstClass as the mail system. I have LiveCycle 8 and submit buttons work perfectly through Outlook. However this is not a viable option. Would be nice if Adobe could make this work with other mail clients. Any solutions???

                                                        • 25. Re: "submit by e-mail" does not work properly
                                                          DaleJ69

                                                          Hey,

                                                           

                                                          I have one question... Are you opening the forms through Internet Explorer?

                                                           

                                                          We have it set up where we keep a list of our available forms on our intranet. Users would open the form through a hyperlink on the list. We found we were having issues as well.

                                                           

                                                          Both email submit buttons (the default one and one we created) were trying to open Outlook Express. We use Novell Groupwise.

                                                           

                                                          The solution turned out to be changing "Programs" under Internet Options on I.E.

                                                           

                                                          Email was set to Outlook. Once we switched it to Groupwise. No problem.

                                                           

                                                          Hope that is of some help.

                                                           

                                                          D.

                                                          • 26. Re: "submit by e-mail" does not work properly
                                                            Mimi78218

                                                            I had a similar problem and finally realized that it had something to do with having 2 Outlook profiles loaded on my computer.  Even though I was logged into my personal email profile, the file was being stored in the second profile’s outbox.  As soon as I logged into the alternate profile, the form was sent. 

                                                            • 27. Re: "submit by e-mail" does not work properly
                                                              rontiara Community Member

                                                              I'm having the same problem everyone else is.  I'm using Mozilla Thunderbird as my e-mail client, and when I click on "submit" in a form I created in Live Cycle, I get a dialog box asking me whether I'm using an e-mail program on my local computer, or web mail.  No matter which option I choose, nothing happens.  I get the same results whether I view the form in Reader or Acrobat.  I have Thunderbird set as my default e-mail client in Internet Options.  Just out of curiosity, I switched it to Outlook and it worked okay -- except that I don't have e-mail set up in Outlook, and I would have had to set up an account, etc.

                                                               

                                                              Since there are so many people not using Outlook or Outlook Express these days, I can't believe the developers of Live Cycle still haven't solved this problem after something like three years.

                                                              • 28. Re: "submit by e-mail" does not work properly
                                                                Bob14221

                                                                I was having the same problem.  The email wouildn't submit from Reader.  From another forum I discovered the following.  "If you are trying to submit the entire PDF and not just the data, then the form has to be rights enabled for save before it will work on Reader.  Look under the Advanced menu on Acrobat Professional."  I just tried it and it works.

                                                                • 29. Re: "submit by e-mail" does not work properly
                                                                  akl_angel

                                                                  Dear "Bob14221".

                                                                  You are truly genius!!. I have stuck with this same problem "This operation is not permitted." for 2 days. However, finally, I have solved the problem by your advice.

                                                                  THANK YOU SOOOOOOO MUCH!!!!!

                                                                  • 30. Re: "submit by e-mail" does not work properly
                                                                    carmensilv

                                                                    Thank you very much! I could not have figured this out without your help! Truly appreciate you sharing this!

                                                                    • 31. Re: "submit by e-mail" does not work properly
                                                                      pamsnell

                                                                      Hi I'm currently using Adobe Acrobat Pro 8 and LiveCycle Designer 8 and none of the fixes listed so far have worked.  We use Lotus Notes 8.01.

                                                                       

                                                                      ANY help will be much appreciated....

                                                                      • 32. Re: "submit by e-mail" does not work properly
                                                                        Patrick.Aldridge

                                                                        Have you managed to get this one sorted?  If not, can you explain what problems you are experiencing as there are several topics on this page.  Are you trying to return the data along with the pdf or are you tring to send it as xml?  or is it that you just cant get the reader to recognise notes as your email client?

                                                                        • 34. Re: "submit by e-mail" does not work properly
                                                                          rontiara Community Member

                                                                          Quite frankly, Patrick, I gave up.  Nobody seemed to have an answer, and I don't

                                                                          even remember all the circumstances.  You'll note that post is over a year old. 

                                                                          I stopped using LiveCycle entirely.

                                                                          • 35. Re: "submit by e-mail" does not work properly
                                                                            LeahCopeland

                                                                            Hi - Using Adobe Acrobat 8 Profession for the Mac.  I'm having a submit by email problem. I followed the instructions (perfectly) and keyed in (where it says URL): mailto: (and put the email address here). What I get when I test the form is a box that says....The SendMail doesn't know how to talk to your default mail client. Select a different mail application to us. I have tried my gmail account and my work which is an education account. Nothing works.

                                                                             

                                                                            Help.

                                                                            • 36. Re: "submit by e-mail" does not work properly (RESOLVED)
                                                                              netvpn7

                                                                              Hi

                                                                              I had the similar issues with Adobe LiveCycle Designer 8 so I found the following and problem gone.....

                                                                               

                                                                              1. Modify the underlying XML for the "Email Submit":  In LiveCycle designer with the form displayed, select the "Email Submit" button on your form.  Use the "View > XML Source" menu item to display the XML source code for the form.  The first line  of the "Field" tag for this button should be selected and visible in the window.  If you look down the XML tags inside the field you'll see an "event" tag that contains a "submit" action tag.  This is what needs to be modified.  Everything about the submit is controlled from here.  To change the submission format, change the "format" property to "PDF", so the "submit" tag should now look like this:

                                                                                <submit format="pdf" textEncoding="UTF-8" target="mailto:">
                                                                                 
                                                                              2. Use a regular form button:   Place a regular form button on your form .  Look on the Object Window for the button.  On the Field tag, towards the bottom will be a set of "Control Type" radio buttons.  Select the "submit" option.  There should now be a "submit" tab in the Object window.  Switch to the tab and on the "Submit As" pulldown select PDF.
                                                                                 
                                                                              3. Use a JavaScript: This is the most flexible method.  With a script you can dynamically control every aspect of the data submission.  See these articles at the Acrobat Users web site.

                                                                                http://www.acrobatusers.com/tutorials/dynamically-setting-submit-e-mail-address

                                                                                http://www.acrobatusers.com/tutorials/2006/submitting_data
                                                                              • 37. Re: "submit by e-mail" does not work properly
                                                                                netvpn7 Community Member

                                                                                Hi

                                                                                I had the similar issues with Adobe LiveCycle Designer 8 so I found the following and problem gone.....

                                                                                 

                                                                                1. Modify the underlying XML for the "Email Submit":  In LiveCycle designer with the form displayed, select the "Email Submit" button on your form.  Use the "View > XML Source" menu item to display the XML source code for the form.  The first line  of the "Field" tag for this button should be selected and visible in the window.  If you look down the XML tags inside the field you'll see an "event" tag that contains a "submit" action tag.  This is what needs to be modified.  Everything about the submit is controlled from here.  To change the submission format, change the "format" property to "PDF", so the "submit" tag should now look like this:

                                                                                  <submit format="pdf" textEncoding="UTF-8" target="mailto:">
                                                                                   
                                                                                2. Use a regular form button:   Place a regular form button on your form .  Look on the Object Window for the button.  On the Field tag, towards the bottom will be a set of "Control Type" radio buttons.  Select the "submit" option.  There should now be a "submit" tab in the Object window.  Switch to the tab and on the "Submit As" pulldown select PDF.
                                                                                   
                                                                                3. Use a JavaScript: This is the most flexible method.  With a script you can dynamically control every aspect of the data submission.  See these articles at the Acrobat Users web site.

                                                                                  http://www.acrobatusers.com/tutorials/dynamically-setting-submit-e-mai l-address

                                                                                  http://www.acrobatusers.com/tutorials/2006/submitting_data

                                                                                 

                                                                                • 38. Re: "submit by e-mail" does not work properly
                                                                                  Hugh Adams

                                                                                  George, I'm having problems too and about to post on the forum.

                                                                                  However I can get my form returned as a filled out pdf (but only from certain recipients, depending on their email client it seems).

                                                                                  When you create a new button, double click on the button and go to the actions tab, choose 'submit a form' from the popup and click 'add' (I know you've done all this already) .

                                                                                  Obviously enter the url (mailto:xxx) but check the "PDF the complete document" instead of the default "FDF include". Click OK.

                                                                                  That should see your form returned as a pdf document and not as data.

                                                                                   

                                                                                  It just seems ridiculous to me that only certain recipients using certain email clients, can return the form!

                                                                                   

                                                                                  hugh

                                                                                  • 39. Re: "submit by e-mail" does not work properly
                                                                                    Hugh Adams Community Member

                                                                                    I have created a form with a submit button in Acrobat Professional 9, and sent it out.

                                                                                    I can get a successful completed form pdf by way of reply but ONLY from some customers.

                                                                                    From what I have read above, this may be to do with the customer's email client (it doesn't reply if the user is on Windows Mail for example: a message saying "operation failed" comes up when the submit button is clicked).

                                                                                    I am desperate to solve this on behalf of a client and already have egg on my face.

                                                                                    Can anyone advise as to how I can get a reply from ALL recipients of the form?

                                                                                    hugh