15 Replies Latest reply: Feb 12, 2012 1:51 PM by Omke Oudeman RSS

    Bridge crashes when hitting spacebar to go into preview mode.

    iammrp Community Member

      Hello there,

       

      So, whenever i've been in Bridge for a little while and want to do a full preview mode by hitting the spacebar I get the dark grey screen and after awhile "the spinning beach ball of death" appears. This continues until I have to force quit Bridge. When I restart bridge and try to do a new preview right away the same problem occurs imeditly.

       

      I've tried to delete all the preffs both manually and automatically by holding down the option key during start up, but nothing helps. I've also installed the latest updates.

       

      I'm on a pretty new Macbook Pro 2.53 GHz Intel i5 bought this summer with a SSD harddrive and 4gb of RAM if that is of interest.

       

      Am I way off if I think it could have to do with the graphics card?

       

      Well I'm thankful if anybody has solution for this.

       

      Best,

       

      Per

        • 1. Re: Bridge crashes when hitting spacebar to go into preview mode.
          Omke Oudeman Community Member

          I'm on a pretty new Macbook Pro 2.53 GHz Intel i5 bought this summer with a

          SSD harddrive and 4gb of RAM if that is of interest.

           

          Am I way off if I think it could have to do with the graphics card?

           

           

          Don't think your specs won't allow you to view full screen preview. What do

          you mean with deleting prefs for Bridge manual? Did you trash the plist file

          from the user library or an other file.

           

          In Bridge prefs under the advanced tab you have the option to choose

          'generate monitor sized previews' have you selected those already?

           

          What setting do you generally have for Bridge preview, always high Quality

          or on demand or embedded previews?

           

          What files are you looking at, especially how large are they. Have you

          checked also those files do not exceed the maximum size you have set in the

          Bridge preferences for preview (by default it is set to 1 GB max).

           

          And last but not least, what version of Bridge are you using, latest updates

          can be for any version

          • 2. Re: Bridge crashes when hitting spacebar to go into preview mode.
            iammrp Community Member

            Hey Omke, thanks for the response and sorry for not replying fast. I thought i might have have had some corrupt files, wich wasn't the case.

             

            When I say iv'e deleted all the specs manually I just mean that i've done pretty much this.

             

            1. Delete the entire directory from the Cache folder located in the Users/ [user]/Library/Caches/Adobe/Bridge CS[#] folder.
            2. Delete the "!!Last.workspace" file located in the Users/ [user] /Library/Application Support/Adobe/Bridge CS[#] /Workspaces folder.
            3. Delete the com.adobe.bridge[#].plist file located in the Users/ [user] /Library/Preferences folder.

             

            The wierd thing is that i've never had the "generate monitor sized previews" checked, and never had any issues with it. I turned it on now.

             

            I don't really understand this part you wrote.

             

            "What setting do you generally have for Bridge preview, always high Quality

            or on demand or embedded previews?"

             

            When it comes to size it can be any size, either a large psd. file or a tiny .jpg. And i have my max set to 1000mb.

             

            I'm on CS5 and i've checked and double checked that i've downloaded the right updates .

             

            Thanks again for the response and help in this rather frustrating matter.

             

            Hope you have a good weekend

            • 3. Re: Bridge crashes when hitting spacebar to go into preview mode.
              lcraker

              I have the exact same problem.

              Using CS5, had not set "generate monitor sized previews" -- been using bridge on other Mac's for years without ever having to set anything.

              Let us know what your recommendations are for settings, and any help you can give.

               

              My Hardware:

              Model Name: MacBook Pro

                Model Identifier: MacBookPro6,2

                Processor Name: Intel Core i7

                Processor Speed: 2.66 GHz

                Number Of Processors: 1

                Total Number Of Cores: 2

                L2 Cache (per core): 256 KB

                L3 Cache: 4 MB

                Memory: 8 GB

                Processor Interconnect Speed: 4.8 GT/s

                Boot ROM Version: MBP61.0057.B0C

                SMC Version (system): 1.58f16

                Serial Number (system): W80413H9AGZ

                Hardware UUID: 1813E250-0DF1-537F-8976-2337D630DB6B

                Sudden Motion Sensor:

                State: Enabled

              Intel HD Graphics:

                Chipset Model: Intel HD Graphics

                Type: GPU

                Bus: Built-In

                VRAM (Total): 288 MB

                Vendor: Intel (0x8086)

                Device ID: 0x0046

                Revision ID: 0x0018

                gMux Version: 1.9.21

               

              Monitor Mac 27"
              All equipment is brand new. (within the last two weeks)
              Software CS5 Bridge with all updates as of yesterday 12/10/2010
              Appreciate your help - frustrating to have two great products not liking each other.
              Lee

              • 4. Re: Bridge crashes when hitting spacebar to go into preview mode.
                Omke Oudeman Community Member

                Deleting prefs manually seems to be OK although I personal would not bother

                about the last workspace

                 

                > I don't really understand this part you wrote.

                "What setting do you generally have for Bridge preview, always high Quality

                or on demand or embedded previews

                 

                In Bridge Path Bar top right there are two small checker board icons. The

                left one is just a shortcut for prefer embedded previews that only let you

                cache the thumbs. A quick way to view the content of a non cached folder and

                have the option to glance through thumbnails without having the need to wait

                for all the previews to be build.

                 

                The right one gives you 3 options, first prefer embedded (same as left icon

                and in fact is double but there are still more strange things in Bridge

                regarding to workflow I'm afraid...)

                Second is High Quality on Demand meaning the HQ preview builds when you

                select the file. Somewhat useful but time costly when having to click on

                several files and every time have to wait for the building of the preview.

                Third is Always HQ. This one I prefer to have set as default. It means that

                you have to wait longer for all the previews to being build but this is only

                once  and after this you can browse freely through all the files.

                 

                Having set to also build monitor sized previews in the prefs means you also

                have to wait a little longer once when the folder builds cache but this is

                in the same go after file ingestion and after this you can use the space bar

                almost without delay to see a full screen preview. (And I'm on a 30"" Apple

                Cinema display using mostly files from a EOS 1Ds3, big files, big screen

                )

                 

                 

                When it comes to size it can be any size, either a large psd. file or a tiny

                .jpg. And i have my max set to 1000mb.

                 

                With this setting files above 1000 MB don't build previews but that should

                not cause trouble when hitting spacebar, it only shows the small thumb on a

                full screen with gray background and surely should not let Bridge crash.

                 

                Try also system maintenance with check and repair permissions.

                 

                And if the problem still persist create a new user for testing, log in under

                this new account and try if the problem is still there, just to rule out

                your current user account as the culprit.

                • 5. Re: Bridge crashes when hitting spacebar to go into preview mode.
                  Spore*

                  Ah same problem here for me has started occurring too. Real pain and yet to figure out a way to fix

                  • 6. Re: Bridge crashes when hitting spacebar to go into preview mode.
                    iammrp Community Member

                    Hey again Omke,

                     

                    I'm sorry to say that I've tried all your tips and tricks with out any luck.

                     

                    Don't really know what else there is to do.

                     

                    But if anyone figures out how to resolve the issue, please let me and the rest of the folks with the same issue know what were doing wrong.

                     

                    Best regards,

                     

                    Per

                    • 7. Re: Bridge crashes when hitting spacebar to go into preview mode.
                      Omke Oudeman Community Member

                      sorry to hear that Per,

                       

                      Just have re read the posts but could not find if you already tried the obvious first thing for Bridge, restart it with option key pressed and choose refresh preferences.

                       

                      Have you also done this when having deleted cache and plist?

                       

                      And a new user also did not work for you??

                       

                      Also thought about the use of an SSD but Spore and Icracker don't seem to have such a Disk. Wonder if they have tried all the same solutions and also are still in trouble.

                       

                      Could you all confirm this?

                       

                      And Per,

                      do I understand that sometimes you are able to view full previews but after a while not, then after restart Bridge previews won't work at all or can't you use the full screen preview never?

                       

                      And have you tried the menu command for full screen with the mouse instead of space bar? Menu View/full screen

                      • 8. Re: Bridge crashes when hitting spacebar to go into preview mode.
                        Jani Kiviranta

                        I found that enabling "Use software rendering" from prefs helped me. Of course restart Bridge before using it again.

                        • 9. Re: Bridge crashes when hitting spacebar to go into preview mode.
                          Omke Oudeman Community Member

                          I found that enabling "Use software rendering" from prefs helped me. Of course

                          restart Bridge before using it again.

                           

                           

                          That usually means your configuration does not meet the minimum required

                          specs, especially those for the Graphic Card. And maybe you don't have

                          enough RAM installed also?

                          • 10. Re: Bridge crashes when hitting spacebar to go into preview mode.
                            Jani Kiviranta Community Member

                            I got Macbook Pro Late 2010 15" with 500 GB 7200 rpm hybrid HDD and 8 GB of memory. Should be enough.

                            • 11. Re: Bridge crashes when hitting spacebar to go into preview mode.
                              Omke Oudeman Community Member

                              Should be enough.

                               

                               

                              Depending on the 256 MB Graphic card for the i5 (which is required as

                              minimum) or the i7 that has 512 MB on the Graphic card...

                               

                              And also the amount of free space left on your HD. 10 percent or less free

                              space is almost bound to get you in trouble.

                               

                              Anyway, the MacBook Pro you own should be working without the setting to use

                              software rendering. So if this solves your problem it might be OK for you

                              but it seems to me that there is also something else not working correctly.

                              • 12. Re: Bridge crashes when hitting spacebar to go into preview mode.
                                smashkirk Community Member

                                I have the same problem. When I'm using Bridge for a while, the spacebar full screen preview stops working. It just shows a gray screen. It doesn't crash for me though. I have 8 GB ram and plenty of HD space so shouldn't be the issue.

                                 

                                A

                                • 13. Re: Bridge crashes when hitting spacebar to go into preview mode.
                                  Curt Y Community Member

                                  In my opinion all of the above is related to an undrpowered graphic card.  Has little or nothing to do with ram.

                                   

                                  If you are using Intel onboard graphics as in post #3 it will probably not work well.  They do some tasks very well, but for Photoshop they just do not keep up with the latest.

                                   

                                  ATI and NiVida are the leaders for graphics cards.  Don't need a top of the line model, just a midrange, $50-100 is fine.

                                  • 14. Re: Bridge crashes when hitting spacebar to go into preview mode.
                                    Spore* Community Member

                                    Changing the video card in a macbook pro isnt really an option is it - especially not for $50-$100

                                     

                                    Doesn't tend to crash so much for me anymore for some reason but still get the grey background and no image appearing as per smashkirk above.

                                    • 15. Re: Bridge crashes when hitting spacebar to go into preview mode.
                                      Omke Oudeman Community Member

                                      Changing the video card in a macbook pro isnt really an option is it - especially not for $50-$100

                                       

                                      You are right, not an easy option. The minimum requirement for CS5 is 256 MB VRAM on your graphic card. But for better performance you need at least 500 MB.

                                       

                                      But to me it still seems a cache related problem.

                                       

                                      Also make sure you have the preferences set to 'generate monitor sized previews' in the advanced tab. Using software rendering only helps if your minimum requirements for the graphic card are not good enough.

                                       

                                      If they are from the same folder try and purge the cache for folder using the menu tools/cache/purge cache for folder.

                                       

                                      And keep in mind that the folder needs to finish its caching first to before showing all proper results.