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1. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
saariko Nov 27, 2011 1:32 AM (in response to saariko)allright,
i will broaden the question
has anyone had an iOS AIR app frequently crash (no errors in the debug) and did something to cure this?
thanx again
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2. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
sanika Kulshreshtha Nov 27, 2011 10:01 PM (in response to saariko)Hi,
Thanks for reporting the bug. This issue is known to us and it is currently under investigation. As far as I know, there is no workaround.
Regards,
Sanika
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3. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
saariko Nov 28, 2011 2:11 PM (in response to sanika Kulshreshtha)sanika, is there anything like the Flex SDK nightly builds but for the AIR SDK?
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4. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
saariko Dec 18, 2011 7:52 AM (in response to sanika Kulshreshtha)hey sanika,
any ideas when will this be fixed?
this bug is now holding me back from uploading a completed app to the store...
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5. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
sanika Kulshreshtha Dec 18, 2011 10:52 PM (in response to saariko)Hi saariko,
Unfortunately, I cannot commit on a release date. The bug is still open for investigation. I will keep you posted if there is any change in the status.
Thanks for your patience.
Sanika
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6. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
alphaadidas Dec 25, 2011 2:25 AM (in response to sanika Kulshreshtha)Hello,
Is there any way to track this bug?
My app is now delayed for app store upload too.
thanks
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7. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Dec 30, 2011 6:59 AM (in response to saariko)Is it possible to get an update on this - or even some guidelines on how to minimize crashes.
I also have an app submission been delayed by this.
Sean
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8. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
alphaadidas Jan 4, 2012 1:26 PM (in response to shanlyticketsolve)Unfortunately I've found the performance of CameraUI in flex mobile nearly unusable, even when it doesn't crash.
So I've had to port this app over to Appcelerator, and runs *alot* faster.
Not to say i've given up on Flex Mobile, i still have other apps built on it, but the performance with the Camera / Camera Rolls is horrible.
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9. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Jan 4, 2012 1:56 PM (in response to saariko)I am about to make the same decision - probablt phonegap. I've spent days trying to get stability - even wrote an ANE to make converting to jpeg quicker to make performance acceptable for my use case. But the inability to get some stability from the CameraUI and silence on the issue is really frustrating,
I've been trying to use the prototype I am working on to advocate building our mobile applications on Flex mobile but this is killing it.
Sean
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10. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
louisgates Jan 22, 2012 5:04 AM (in response to saariko)Sanika, any update on this? We're seeing the same crashing behavior using the camera. We'd like to stick with flex mobile but this truly is a showstopper for us since we're planning a release very soon. Please restore our belief in flex mobile and provide us all with an update.
Thank you very much.
Louis
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11. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Jan 22, 2012 2:09 PM (in response to louisgates)I don't get this. Its beyond frustrating:
- we are not talking about using an uncommon phone capability, access to a phones camera is about the most basic native level of access you would be looking for in a mobile framework
- we are not talking about an edge case in usage, just trying to take a simple picture consistently
- we are not talking about a feature issue where it doesn't quite work the way you want, it crashes the whole app hard!
- we are not talking about a hard to recreate, only happening to a few people case - it seems from what I have read the Camera integration is fundamentally broken and I have spent days researching this and only found frustration from people out there
- we are not talking about an issue that does not have consequences - in several places on this forum and others people have emphasized how it is affecting their platform decisions, ability to submit apps. You even have people on this board recommending that not to use Flex Mobile and move to other platforms. Not what you want to be happening to when you are at the adoption phase of a new product.
And that is the response - on this thread and here http://forums.adobe.com/message/4125590#4125590 - we know its an issue but we don't know when it will be fixed and no proactive communication on status - only a growing body of people like me getting increasingly frustrated. What does it take for an issue to be a show stopper? priority 1? affecting customer decisions priority?
In my case I am in place where I am trying to make a platform decision and since this experience has happened I have subscribed to the live feed for this forum and as many relevant Adoble blogs, news feed etc. as I could find. I did this to get a feel for how well Adobe is supporting the mobile development on the AIR platform. Something increasingly important given recent decisions.
My perception so far is quite poor especially for a recently released product, i.e. 4.6 release. In fact the release that finally addresses performance enough to make AIR mobile development a risk free decision. You would expect Adobe to be all over the boards like this - with core developers, platform experts contributing actively. My perception, rightly or wrongly, is of a community trying to support itself without much help, or clear communication from Adobe. In fact if you look at the the articles coming out of Adobe recently its all phonegap, html5 etc. It does not fill you with confidence for the future.
To be clear - I have had a great experience with actionscript, flex etc and as a company we have developed the backend portion of our platform solely on Flex. I don't believe that we could have done it any other way and even now when I look at the alternatives for web development I feel vindicated in our decision.
However, this rant is caused by a genuine frustration and fear. I don't expect this to get a meaningful response but maybe if there are enough voices it will create an overall improvement.
Sean
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12. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
sanika Kulshreshtha Jan 23, 2012 12:57 AM (in response to shanlyticketsolve)@louisgates,@shanlyticketsolve
I have an update for you. We have fixed the issue in our internal builds and it should make it to the next release of AIR.
Thanks,
Sanika
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13. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Jan 23, 2012 7:37 AM (in response to sanika Kulshreshtha)Hi Sanika,
When is this release planned for? Is there a mechanism to get access to this fix now - through a patch, early beta release? What was the nature of the issue itself - the more we know the better we will be able to report and self diagnose these issues in the future.
At the risk of looking like a moaning user - this doesn't really help and / or start to restore damaged confidence. I am no better off not knowing when this fix will become available. I would expect the nature of the problem to make it a high priority to get into users hands - enables us to make those positive platform decisions, submit those apps that will make the platform a success.
I dont think I am been unreasonable here but there needs to be clearer and more transparent communication on these types of issues - not requirng people to get to the stage where they are 'shouting' on forums to get attention.
Anyways - I'll stop now - but PLEASE when will the fix be available? and is there any mechanism to get early access?
Sean
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14. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
IOSFLEXDEV Jan 23, 2012 11:18 AM (in response to sanika Kulshreshtha)Hi Sanika,
I also have to fully agree and follow Sean comments on this issue. I have a customer demo this week originally meant to suggest Air Mobile Technology for the further development of the project
but i will end up in writing the prototype with XCode. (and believe me, I would have preferred Flash Builder for this)
I understand that we have in to wait in order to get some bug fixed, I may even cope with some performance issues, but THIS ONE would require more attention than just "wait for the nex AIR release" unless this
would arise tomorrow.
Production problems, if given high priority, have in general to be fixed overnight (in short: asap)... and IMHO, an Application Crash by taking a Picture on an Iphone-App, in January 2012, belong to the same category.
So please, fix this one as soon as possible.
Thank you
Fabio
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15. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Jan 28, 2012 2:44 AM (in response to IOSFLEXDEV)Ok let me lower my expectations give me a hint - will the fix be released 1 month, 3 months, 6 months? never....
Sean
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16. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Jan 29, 2012 6:12 PM (in response to saariko)Ditto here. Same problem, crashes Andorid HTC Desire phone when returning from taking picture. We are using the 'How to Use CameraUI in a Cross Platform Way' method (http://blogs.adobe.com/cantrell/archives/2011/02/how-to-use-cameraui-in-a-cross-platform-w ay.html ) but still fails.
I second the comments above: it needs to be fixed ASAP as without the camera functionality our suite of apps becomes worthless and we have to ditch and start again on another platform.
Please - when can we expect the update?
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17. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Marijn83 Feb 1, 2012 6:51 AM (in response to Andy_____)I have the same issue on Android. Anyone else have this aswell?
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18. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Feb 1, 2012 8:43 AM (in response to Marijn83)Yes, shelling out to the CameraRoll and CameraUI sometimes crashes the program on an Android HTC phone. We have only seen this happen on phones here, our Android Samsung Galaxy tablets seem okay with it. Using ANY of the described methods of calling the CameraUI will crash our Android phones after a couple of attempts (if not every time).
So it is definitely an issue with Android as well as iOS, and something of a dealbreaker for us.
Still waiting for an update on when the next release will be out please, if anyone at Adobe is reading this!
Here's hoping so anyway.
thanks
Andy
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19. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Marijn83 Feb 2, 2012 2:46 AM (in response to Andy_____)adobe labs says this:
"January 31, 2012 — Adobe AIR 3.2 beta 5 is now available for download. Note that this is the last beta before final release."
Not sure if this is the correct update of if i should look for SDK updates....
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20. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Feb 2, 2012 11:19 PM (in response to Marijn83)Thanks Marijin, Did you install it, and did it solve the Camera bug?
Not sure if its going to include the mobile fix though:
AIR 3.2 Beta Features
This beta release provides access to the AIR 3.2 runtime for Windows and Mac OS desktop environments and does not include a beta version of the AIR SDK to enable mobile, television and desktop application development.
so, probably not much use to us. Keep us posted if it solves the CameraUI though!
regards,
Andy
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21. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Feb 2, 2012 11:22 PM (in response to Andy_____)Sanika,
Perhaps you could comment on this? How far are we from a beta/release that solves the crash described above on Android and iOS phones?
We just need to know if its going to be solved or not, and if so, a timeline.
thanks
Andy
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22. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Marijn83 Feb 9, 2012 4:35 AM (in response to Andy_____)No i didnt install it, as i just disabled the camera-functionality for now. I'm waiting for a response from adobe on this issue.....
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23. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
jalsed Feb 10, 2012 4:46 AM (in response to saariko)We're also experiencing this problem. In fact, our iOS project is almost ready but this is a complete showstopper delaying the release.
Overall, we're happy with the opportunities the air/mobile gives, but basic camera/sound (including some mp3 and jpeg encoding/decoding) funcionalities are crucial to us (and others I gather!).
Is there a bugbase/issue number for this case? I can't see it mentioned anywhere.
/Jesper
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24. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Feb 10, 2012 5:06 AM (in response to saariko)Jesper,
Re JPEG encoding I prototyped an ANE - http://forums.adobe.com/message/4090166#4090166 to give fast encoding - might help if fast encoding a Camera image is what you are referring to above.
Just to add to the call here can someone from ADOBE please give an update on this? It's not an unreasonable question been asked over and over again?
Sean
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25. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
jalsed Feb 10, 2012 5:14 AM (in response to shanlyticketsolve)It was, thanks for the reply.
And yes, I was posting this in hope Adobe would wake up and give us an update!
/Jesper
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26. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
joeboy_uk Feb 11, 2012 1:05 AM (in response to jalsed)im only getting crashes when i have more than 10 images in the camera roll. I can import up to 10 images in CPU mode with no problem. Is that the same with other users?
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27. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
wedgedkc Feb 11, 2012 1:10 PM (in response to saariko)Hello Adobe,
I'm experiencing this issue as well. Will you please post an update...
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28. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
richtretola Feb 13, 2012 8:45 AM (in response to wedgedkc)I have tested with the AIR 3.2 prerelease and my app still crashes when taking a picture with CameraUI on an original Verizon Droid. I don't see the issue on any other Android devices nor do I see this issue when browsing the CameraRoll. It only occurs when using the Camera.
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29. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Feb 13, 2012 1:13 PM (in response to richtretola)Guys - this issue is been ignored - does anyone have any suggestions on where else you can turn to get an answer?
Who are the Adobe Air Evangelists? I am going to see what I can find by searching for Adobe blogs and looking for an answer there.
Sean
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30. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
IOSFLEXDEV Feb 13, 2012 11:58 PM (in response to shanlyticketsolve)Hi sean,
Yea... you´re right. Considering that the first post has been entered the 24th of November 2011 and we are still wondering here when such a basic facility will be fixed, this does not actually shows an high interest
in finding a quick solution. For my customer, I ended up in writing the client side with XCode and native Objective C (and keep the server side using a COCOA open source library to access
the remote Blaze-DS AMF services - and it works !!).
I am Flex adopter since some years now and still like the platform but I must admit, at least for IOS, that we cannot afford to leave customers waiting for basic facilities to be fixed for months.
I personally would like to reconsider AIR Mobile for IOS in the future, and maybe for certain kind of functionalities the platform is certainly already viable, but at the same time we need reasons to convince customers
and developers that the approach is stable enough for future developments.
Unfortunately, in this particular case, I could not afford to focus on hope but I needed a running solution...
Fabio
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31. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Feb 14, 2012 2:46 AM (in response to saariko)Agreed. Come on Adobe, please pull your finger out.. before you lose more developers. Surely thats not what you want?
In January we were told it was fixed in internal builds, and would be in the next release of AIR. We just want to know how long we can expect to wait for that release. Are we talking Days, Weeks or Months, approximately?
>>"I have an update for you. We have fixed the issue in our internal builds and it should make it to the next release of AIR.
>>Sanika"
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32. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
joeboy_uk Feb 14, 2012 4:30 AM (in response to saariko)I have some sympathy with adobe. I work for a software company and people ask me questions like this about when something will be released and I just can't tell them for sure. You don't want to over promise something and not deliver so you just remain silent until you know for sure. Im sure it's not that they don't care but a cameraUI support is not a priority over some other features, I mean what percentage of apps even use the camera, the majority of apps use other features more often so it's about making certain features a priority over others. You can never do everything so you have to pick what gets in what release.
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33. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
shanlyticketsolve Feb 14, 2012 4:38 AM (in response to joeboy_uk)I am guessing it is pretty safe to say we all work for software companies - or a a minimum create software that has customers / users. Mine sells ticketing solutions and if we ignored users the way this is been ignored we would deserve the anger and negativity that this lack of response is getting. The main reason I know this is from the scars we have from doing this in the past. We now strive to give quick and clear communication. If we are unsure we say so and give some indication of when we expect to be able to address an issue. If this changes we update users accordingly - what we don't do is leave them ignored.
The other aspect that this does not address is that we are talking about a basic feature you would expect from a mobile platform. This would be like us ignoring the fact that we had a basic problem with printing tickets and expecting some sympathy. What I would expect is that we would lose customers - which is what is starting to happen here.
Sean
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34. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Feb 14, 2012 4:49 AM (in response to saariko)I think its fair to postulate that the majority of people posting here work for software companies Joe... who'd be bothering to post on forums if it was just for personal kicks! Not me thats for damn sure. Flex is a money-making tool for us pure and simple, and one that has a simple equation attached: if we can continue to turn it into dollars, we will continue to use it, if not, we wont. Simple as. And whats more, the ability to access the camera is one of the principal reasons for using a mobile device - for our purposes anyway.
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35. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
Andy_____ Feb 14, 2012 4:55 AM (in response to Andy_____)and by the way, Adobe, if youre listening... Id much rather you say "We dont actually know when it will be released" rather than keeping silent. I think thats all that everyone wants to know, so that we can factor in alternative methodologies for project completion.
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36. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
IOSFLEXDEV Feb 14, 2012 5:52 AM (in response to Andy_____)I fully join Andy and Sean on this. I am , surpise surprise, in the software developement as well and since a while ... and tend to provide to my customers solutions (not promises) and as far as possible on a time to market basis. In my case, the camera was also a concrete requirement since the beginning.
...and... of course... the preliminary technical feasibility have been done before promising anything to the end users ;-) (I tend to think that most of us does like this)
What was the solution ? Well... put Flasbuilder aside, reuse the server infrastructure, and develop the Client with XCode. (that´s the difference between waiting and acting)
What is the difference and consequence today? The customer is now testing the solution since some weeks already... and it works,
As also already pointed out many times now, we are not talking about a nice to have feature but a basic and trivial one. And if no answers are coming, it is I think more than legitimate to ask ourselve the questions if there is
really an interest in pushing this platform.
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37. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
JasonKlotz Feb 14, 2012 7:32 AM (in response to saariko)Are there any settings we can use for the camera to minimize memory usage?
Does the camera resolution affect things?
Does the orientation change of the phone affect anything?Is there any manual garbage collection that can be done to deal with the memory leak?
Are there any recommendations for native extensions to move forward?
Is there an ETA on the release of this fix?
p.s. We have an app that is on hold based on this issue.
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38. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
LogicOnTap Feb 14, 2012 7:44 AM (in response to richtretola)"I have tested with the AIR 3.2 prerelease and my app still crashes when taking a picture with CameraUI on an original Verizon Droid. I don't see the issue on any other Android devices nor do I see this issue when browsing the CameraRoll. It only occurs when using the Camera."
In my testing the issue you describe is different than the iOS issue. The OG Droid will work every time if after you take the picture you give it a couple of seconds before you hit the use/ok button. It is also replicatable in debug mode. Not so in iOS.
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39. Re: iOS app crashes on return from cameraUI - a memory allocation problem?
richtretola Feb 14, 2012 7:56 AM (in response to LogicOnTap)My app never fails with iOS CameraUI or CameraRoll as described in this thread. I have tested iPhone3, iPhone4, iPod4, and iPad2.


