HELP PLEASE Flash Player 11 Install problem - Crashes -

[Guest]

Has anyone out there every seen this before or is it just me???

No matter how many times I try and install this on Vista 32 bit - I get this error.  I have tried the adobe uninstaller and reinstall, no luck

I cannot access the settings manager via control panel - it wont even let me open the file - just crashes.  Strangely enough I get the same crash message when I try and delete the cookies in my Internet Browser - Flash Player crashes again same Rundd32 error

My Browser:  IE8

I am no whizz kid wehn it comes to computers but can usually get my head round most things but this one makes me scratch my head until I have bald patch

The errors appear to be the following

Faulting application Flashplayer 11 etc etc ocx

Rund Dll 32 error

I do not know what other information may be needed but please feel to ask, I will answer to the best of my ability in order to resolve my issue

Thank you

[chris.campbell]

Hi,

It sounds like you have some system corruption going on.  First thing I'd do is run a virus scan and malware scan (I recommend malwaybytes, they have a free version).  Once done, I'd then run the SFC tool in windows to restore missing or corrupted files.  Here's details on how this works:

How to use the system file checker tool...

Chris

[Guest]

Chris

I ran the scan as you suggested and all was 100% verified.  I also ran the Malwarebytes you recommended and think this is a brilliant piece of kit, Thank you so much.

I still havent resolved my problem but someone may be able to help me with this:

I uninstall the flashplayer via adobes uninstaller as recommended before reinstalling but have noticed it still leaves a lot of files behind:

Mainly txt files and PF files - can I safely delete these to ensure a complete clean reinstall.  They are not files or folders.

Thank you

[chris.campbell · Accepted solution]

Yes, after uninstalling I'd recommend deleting the following folders:

• C:\Windows\system32\Macromed\Flash
• %appdata%\Adobe\Flash Player
• %appdata%\Macromedia\Flash Player

for the folders that start with %appdata%, just copy and paste the entire line into your Windows explorer path bar and it'll take you right there.

Chris

[Guest]

Thank you - will keep you posted

[Guest]

Chris just to say a big thank you to you for all your help and advice with this issue.  As you know it has been puzzling me since last May.  I have read all and completed all recommendations and the problem has been resolved.

I truly appreciate the help I was given 

The Vista laptop is now running like a new one.

I sincerely thank you .............  my headache has gone now

[Guest]

Thank you Chris

I ran a full MCAfee scan a couple of days ago and that was clean.  Is malwaybytes better or about the same?

I am currently running the scan and will post back.

Your help is very much appreciated