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Error - The folder, C:\..., is missing from your project...

New Here ,
Nov 03, 2009 Nov 03, 2009

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I am receiving the error message:

RoboHelp HTML

The folder, <filepath here>, is missing from your project folder and will be recreated.  Files from that folder will be shown as missing.  Pleae delete the folder properly from Project Manager.

1.  I am using  RoboHelp 8

2.  I never tried to delete said folder in any way

3.  The folder exists with all the files that should be there in the project folder.

It may be related or not, but

4.  There are four topics that come up in my broken links that do not seem to be in any way related to the above

     - The last time I made changes, I did not delete any topics

5.  Trying to do anything results in RoboHelp crashing.

I inherited this Help File (which is very poorly organized)

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Community Expert ,
Nov 03, 2009 Nov 03, 2009

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I have moved your post to the RH HTML forum as it is not related to the webhelp output.

In this forum you will see a rash of posts about this problem that provide the answer. See Opening RH Projects on my site.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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New Here ,
Nov 04, 2009 Nov 04, 2009

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I have followed the steps outlined at http://www.grainge.org/pages/authoring/opening/opening_projects.htm.

1.  Renaming the cpd file resulted in a significant amount of deleted files

2.  I proceeded to opening the .fpj file.  Opening this, it only lists top level folders.  It did not lost sub-folders or htm files

3.  HHP File -

     a.  At first glance, I don't see significant damage.

     b.  I opened the HHP file and ran the unused file report.  This resulted in a file about 50 pages long.

          - looking at the file, it lists a directory, Utilities\Options.  All of the files located in this directory are also located within the two sub-directories located in Utilities\Options\System and Utilities\Options\User.  I have confirmed that duplicate files exist.  This appears to be the issue in a number of cases, the top level directories (such as <project name>\Utilities) contains duplicate copies of all files located in sub-directories

          - if I can confirm that all the files listed in the unused files report are duplicates, is it safe to delete them?  How?

          - could this be a possible cause to my issues?

Utilities\Options

1.png

Utilities\Options\System_Options

2.png

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Community Expert ,
Nov 04, 2009 Nov 04, 2009

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I proceeded to opening the .fpj file.  Opening this, it only lists top level folders.  It did not lost sub-folders or htm files

Each FPJ shows only the sub-folders and files hanging off that folder.

Folder1

Folder2

Folder3

Folder4

folder1.fpj will list the topics in folder1 and the folders - folder2 and folder3. It will not contain any reference to folder4, that will be in the FPJ for Folder 3.

Did you edit the FPJ?

If you are 100% sure, you delete the duplicates using Windows Explorer. Personally I would either backup the project first or archive those files somewhere just in case you later find you were wrong. I notice the file dates are different.

Duplicate topics should not cause a problem, other than confusing you and your users.


See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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Guest
Feb 15, 2012 Feb 15, 2012

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Peter,

I'm also having this problem. I tried opening a project this morning and got the error message. I went through your Opening Projects document and have had no luck.

I renamed the CPD file and opened the project.

I cannot access any topics.

I opened the FPJ files for each subfolder and found no files missing.

Any ideas?

Tom

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Community Expert ,
Feb 15, 2012 Feb 15, 2012

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What version of RoboHelp are you using and what patches are applied? Look in Help > About.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Guest
Feb 15, 2012 Feb 15, 2012

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RH8. Not sure about the patches.

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Community Expert ,
Feb 15, 2012 Feb 15, 2012

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Check Help > About to get the exact version #

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Community Expert ,
Feb 15, 2012 Feb 15, 2012

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Help will tell you. It is vital to know.

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Guest
Feb 15, 2012 Feb 15, 2012

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I’m sorry Peter, I don’t see anything referring to patches. The version number is 8.0.2.208

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Guest
Feb 15, 2012 Feb 15, 2012

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Peter,

Just got worse. Originally I couldn’t access any topics in one of my projects. Just tried the others and they’re all in the same state. I can access the other xpj files without generating the error message, but once in I can’t access any topics. My entire suite of projects is down.

Tom

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Guest
Feb 15, 2012 Feb 15, 2012

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We did a System Restore and everything seems to be working. Breathing deeply.

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Community Expert ,
Feb 15, 2012 Feb 15, 2012

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I'm surprised as it sounded very much like the bug described on my site and that 802 fixed. I would make sure you have good backups while you can.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Guest
Feb 15, 2012 Feb 15, 2012

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Where do I find 802? Future reference.

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Community Expert ,
Feb 15, 2012 Feb 15, 2012

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http://www.adobe.com/downloads/updates/ if your Help > Updates isn't working - just remember that Adobe updates are sequential & not cumulative

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LEGEND ,
Feb 15, 2012 Feb 15, 2012

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Hi Thomas

Earlier you said your Help > About reported: The version number is 8.0.2.208

The 802 is installed.

The version number is 8.0.2.208

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

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SorcerStone Blog

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Guest
Feb 16, 2012 Feb 16, 2012

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I’m having one of those “Now I really feel stupid” moments. They’re kinda common.

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Community Expert ,
Feb 16, 2012 Feb 16, 2012

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No worries. We all do it. The important thing is your project is fixed, albeit under your own steam.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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