Hanging on Loading Screen

[ShaneT1]

We are using Presenter v7.07 and have a quiz embedded. When we export to presenter, the file 'hangs' on the loading screen.

When we changed the 'viewer.xml' file to an older version of the file it works fine - although obviously we cannot use the older version of the file as it has been updated since then.

We have also changed this file from a PPTX to a PPT file and this also never resolved the issue

Your input on this would be appreciated    

[Guest]

Hi

Since the published output is hanging on loading screen implies an exception is thrown or the slide has not been published.

Is it possible for you to send me the PPTX file so that we can sort out the issue for you

Thanks

[ShaneT1]

Do you have an email address we could send this through to?

[Guest]

Hi

you can send it to mkalyanp@adobe.com

Thanks

[Guest]

Hi

We went through your presentation and found that there is some issue with quiz.

When a quiz slide is inserted and deleted or when a navigate to slide is set and that slide is deleted we get ino this problem.

Each slide in Powerpoint has a unique ID. Presenter remembers this and then assigns the go to slide navigation

When you delete that particular slide Presenter for some reason does not update it.

In order to workaround your problem you can do the following

1. Go to Quiz >> Manage

2. Select your Quiz and click in edit.

3. Click on the Pass or fail options tab

4. Click Ok on all dialogs and publish.

Hope this solves your problems

Thanks

Mahesh Nayak

[Guest]

I am having the same problem all the sudden today.  It was working fine earlier and made some changes to quizes and stopped lauching.  Just hangs in the launch screen with the green arrow spinning...any suggestions?  Help please...:(

[Guest]

Hi

There are some problems in quiz wherein it is not updating itself causing these kind of issues.

Since you are saying that you made some changes in quiz, I would request you to please follow the above steps.

If it still does not fixes your problem, can you please send your file to my email ID so that we can look into the problem.

Thanks

Mahesh Nayak