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Streaming Videos won't load on certain sites / stuck loading / blank screen

New Here ,
Feb 17, 2012 Feb 17, 2012

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Problem:

Video Player will load, once the play button is active the video will appear to 'load' (the loading/circle) animation will play, but the video will remain black, and the actual loading bar at the bottom will not advance.

*edit* - no video or sound will load, youtube and other video sites work

Examples of two problem video streams are below

http://www.cbc.ca/marketplace/2011/superbugsinthesupermarket/

http://www.theglobeandmail.com/news/video/video-angry-baird-assails-ndp-over-vikileaks30-twitter-pag...

Possible Separate Problem: but doesn't bother me, as I use firefox over IE

IE 9 won't load the flash elements associated with adobe about page, but Firefox will load the page correctly.

https://www.adobe.com/software/flash/about/

the 'element' is still there, but you can right click the 'white space' and get the movie not loaded grey out.

Steps to Resolve:

won't resolve with manual uninstall app, or removing %appdata%, System32 & SysWOW64 directories;

nor by clearing cache found in IE 9/FireFox (9,10,11), nor Adobe Flash Cache.

Ad Block disabled, will continue to reproduce problem.

*edit* - selecting/unselecting "use hardware" results in no change

Problem will occur on either/both IE and Firefox, and on either 32bit or 64 bit versions of Windows.

System Details:

Windows 7, both 32bit and 64 bit

Firefox 11, but was reproducable in 10 & 9

Internet Explorer 9

Since Flash version 11.x

Works in Flash 10.x

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30.0K

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Advisor ,
Feb 17, 2012 Feb 17, 2012

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Those two videos are preceded by video ads.  If you can see videos that are not preceded by video ads, then you have some sort of ad blocker running.

And yes, Flash Player 11.1.102.62 does not display https://www.adobe.com/software/flash/about/ properly in Internet explorer.

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New Here ,
Feb 17, 2012 Feb 17, 2012

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Ok, point given on the ad block plus, however all three systems have ad blockers installed.

Ad Block Plus (Firefox Only)

and Kaspersky Internet Security 2012 (Firefox & IE9)

both however were disabled on the two computers that are affected, to resolve the issue, I'll re-examine differences between the working and non-working computers.

The Kaspersky addon that blocks it hasn't worked/been updated to work with firefox 10/11

The computer that isn't affected has ad block plus enabled. and kaspersky is again disabled due to incompatability

All computers have 11.1.102.55+ installed

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New Here ,
Feb 19, 2012 Feb 19, 2012

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There is a Bug with Firefox. A lot auf legal VoD sites using swf-verification with referer check and some sites using flash access drm. in firefox the flash plugin 11.1.102.62 does not send a referer to the streaming server and cause that the connection is rejected. In most cases ads are not secured.

There is no problem with ie or chrome.

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