Flash player crashes when opening a video

[Guest]

A user with Windows XP Pro (32 bit) appears to successfully install Flash Player, and short flash sequences embedded in web pages seem to display OK. But any time she tries to play a video from within a browser she gets the message "The Adobe Flash Player has crashed" and the video will not play.

We've tried uninstalling Flash Player then reinstalling in both Firefox and IE. Firefox 3.6.27, IE8, Shockwave Flash 11.2.102.55

Any suggestions would be appreciated.

David

[Carl_E__Myers_Jr_ · Accepted solution]

Disable hardware acceleration: How do I disable or enable hardware acceleration?

[Guest]

Thank you. That's not a fix I would have stumbed on on my own!

[Carl_E__Myers_Jr_]

It is not quite yet a fix.

Windows: how do I update the device driver for my video/display adapter?

[harveywaz]

It didn't work for me either:

Using FireFox 10.0.2 and Flash Player 11.1.102.62 (or any other combination that I have tried so far) on Windows 7 64 bit, after a few seconds of playing a YouTube video the video freezes up and after a few more seconds I get the frowny face with the message that Flash Player has crashed.  Several people have recommended disabling hardware acceleration but that didn't help.  The only way I can get it to play YouTube videos is to go to FireFox Plugins and disable the Shockwave plugin.  Now I can play YouTube videos, but some videos that come to me from other platforms pop up with the message:  "This plugin is disabled."

I used to be able to play all videos with no problem up to about two weeks ago. I don't want to have to restore to a previous time if I don't have to.

Also, when I use Internet Explorer I have no problems playing either YouTube of those from other sources.

I have seen a lot of questions on this problem but no good answers that have worked for me.

BTW, on each crash I clicked on reload and submit report, but don't know if it goes anywhere.

[Carl_E__Myers_Jr_]

Have you tried disabling hardware acceleration in Firefox or updating your video driver?

Windows: how do I update the device driver for my video/display adapter?

[harveywaz]

Sorry so late to reply. Yes, I disabled hardware acceleration but no difference, and this weekend I will update the video driver and also try Chris Campbell's instructions.

Thank you and I'll let you know what happens.

William R. (Bill) Harvey

harveym003@hawaiiantel.net

CELL (808) 561-1008

FAX (808) 672-3407