Chrome not working perfectly with Robohelp

[sheeba_12345]

Hi

I have a query I am using robohelp9 in my Flex application.On clicking help button in flex application a particular topic from the web help is opened but if the the webhelp window is minimized and I click on another help button on any other page of my Flex application a small window is open near the right button corner of the window for few seconds and disappeared I am facing this problem in Chrome only.In IE it is working perfectly

Thanks

[Willam_van_Weelden]

Hi,

How do you call the help from the application? When you use context sensitivity and a window, the help will open in a popup. The help closes the original window and then shows the help. My guess is that you're seeing this behaviour.

Greet,

Willam

[sheeba_12345]

Thanks for your prompt response.

No, Actually in IE help is opened as a popup in a new window if another help button is clicked then the same popup window is replaced with a new content and displayed at the top of the screen but in chrome I am getting unusual behaviour if the popup is not closed, the content of the existing minimized popup window is replaced with the new content and a new popup appears just at the right bottom of the screen for 1 sec and disappears

The problem is I want on clicking the help button the minimized popup to appear on the top of the screen with the new content and the second popup which is occuring for few seconds should disappear, same behaviour as in IE

Thanks

[Willam_van_Weelden]

Hi,

The question remains: how does your application call the help? Also, how does the help work on Firefox? From what you told me, it looks like the default RH behaviour. But it may also be connected to the way you call the help.

Greet,

Willam

[sheeba_12345]

Re: Chrome not working perfectly with Robohelp

I use below function in my code

RH_ShowHelp(0, "WebHelp/index.htm", HH_HELP_CONTEXT, topicid);

In Mozilla same behaviour as in Chrome

[Willam_van_Weelden]

Hi,

That's the call of the default Adobe API. Short of using another API or changing the API, there's not much to be done. You can submit this behaviour as a bug via http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38.

For more info on CSH with WebHelp, see:

• http://www.grainge.org/pages/authoring/calling_webhelp/calling_webhelp.htm
• http://www.wvanweelden.eu/robohelp/context_sensitivity_in_webhelp

Greet,

Willam

[sheeba_12345]

Thanks Willam,

I have logged the issue.

I have another issue If I access my flex application from a remote system or with my  own system using the IP address even in IE a popup window is displayed for first button and if I click on another help button help window is open in a new tab  and on third click help button stop  working I m confused by this behaviour if you have any idea please help

Thanks

[Willam_van_Weelden]

Hi,

This is a new issue, related to: http://forums.adobe.com/message/4207910#4207910

As I don't use the default RH API, I'll have to dive into this issue. Unless anyone has an answer, I'll delve into this, but it may take a while.

Greet,

Willam

[sheeba_12345]

Can you please provide an alternative solution if you have any without using default RH API

[Willam_van_Weelden]

There are different ways of calling the help context sensitive. You could always create your own API, but that may take considerable effort too. See the following links for more info:

• http://www.grainge.org/pages/authoring/calling_webhelp/calling_webhelp.htm
• http://www.wvanweelden.eu/robohelp/context_sensitivity_in_webhelp

I hope to get back to you on the default API early next week.

Greet,

Willam

[sheeba_12345]

Hi William,

Still waiting for your response however for time being I have done a workaround but that is not the right solution.

Thanks

Sheeba

[Willam_van_Weelden]

Hi,

Sorry about that, I thought I had already responded. I created a test web application to open the help. I ran it in IIS7 with the latest Chrome, but I could not reproduce this issue. Are the buttons you press on the same page, or are you navigating between pages?

By the way: What is your workaround?

Greet,

Willam

[sheeba_12345]

Hi

Please visit http://www.emisk.org/helpdemo/main.html?lng=en to see what is happening.Click on the links on the right side say Fix our envirnoment a window popups click on the ? help icon on the right top and see the behaviour

In my actual application I have used old java script Window.Open(page) to get it done for time being

[Priyank Shrivastava.]

Hi Sheeba,

I tested the link which you provided and it worked for in all the browsers. I just enabled the popup blockers. and it launched the help file without any issue. Please check.

Regards

Priyank

[Peter Grainge]

OK let me throw a spanner in the works. I just tested the link using Firefox and see the problem, a blank popup appears bottom right momentarily and then the help opens properly.

Please see Item 1 in http://www.grainge.org/pages/authoring/rh8/using_rh8.htm. That looks to be the same issue but it is supposed to have been fixed in RoboHelp 9. Could it be you are using an old version of the API?

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[sheeba_12345]

I use Robohelp9 API (licenced version).

[Peter Grainge]

In that case it looks like you will have to do as Willam advised and report a bug.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge