6 Replies Latest reply on Feb 23, 2012 1:33 PM by Hudechrome

    System crash

    JAP11348
    JAP11348 Feb 21, 2012 8:38 PM

      I am getting a system crash when I open an image from bridge and then try to print it.  If I open the same image from the open tab it prints fine. I have tried different printers with eh same result when opend from bridge????

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        • 1. Re: System crash
          Curt Y Level 7
          Curt Y Feb 22, 2012 7:36 AM (in response to JAP11348)

          Most crashes are from bad drivers, printers, scanners, and so forth.

           

          Don't know why it would crash by opening one way and not the other.

           

          Update you printer drivers would be a first step.

          • 2. Re: System crash
            JAP11348 Level 1
            JAP11348 Feb 23, 2012 5:04 AM (in response to Curt Y)

            I have updated my drivers but the problem still exists.  I have tried a work around.  Before printing I close bridge and then hit print in CS5 and the system does not crash - Must be some sort of issue with Bridge.  Any suggestions.

            • 3. Re: System crash
              Curt Y Level 7
              Curt Y Feb 23, 2012 9:01 AM (in response to JAP11348)

              I can see no print options in Bridge.  Where are you trying to print from?

              • 4. Re: System crash
                JAP11348 Level 1
                JAP11348 Feb 23, 2012 10:36 AM (in response to Curt Y)

                I open the image in bridge to Cs5 -  Print from CS5  - Crash   Open from bridge to CS5 - close bridge - Print from Cs5  no crash

                • 5. Re: System crash
                  Curt Y Level 7
                  Curt Y Feb 23, 2012 12:14 PM (in response to JAP11348)

                  Not a computer expert, but sounds like a memory problem.  It can not handle Bridge running at same time as printing.

                   

                  I would look at the Even Log (windows os) and see what you can see.  (Check OS help)

                   

                  Want to find processes tab and see what Defaulting Module says.

                  • 6. Re: System crash
                    Hudechrome Level 2
                    Hudechrome Feb 23, 2012 1:33 PM (in response to JAP11348)

                    First, a complete description of your computer is necessary.

                     

                    Second, is anything else open and minimized? Especially another non-Adobe graphics/photo editing program? If so. End all open programs in the task bar and try again. If it now works, add programs one by one and attempt to replicate the problem.