Exit code 1?

[timnjax1]

Trying to install 11.1, getting a failure exit code 1. Any ideas what that means?

[pwillener · Accepted solution]

What is your operating system?

What is your web browser?

[timnjax1]

IE7, Windows Xp SP3

[chris.campbell]

I'm looking into this, can you also post the contents of your installer log?

Where do I find the Flash Player installation log on Windows?

Thanks,

Chris

[timnjax1]

=O====== M/11.1.102.62 2012-02-21+21-24-54.457 ========

0000 00000010 "
1b-its-sccm\packages\UF Packages\Adobe Flash 11\install_flash_player_11_active_x_32bit.exe" /install

0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11f.ocx

0004 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe

0005 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.dll

0006 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0007 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/11.1.102.62 2012-02-21+21-24-58.457 ========

=O====== M/11.1.102.62 2012-02-21+21-26-38.521 ========

0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe -maintain activex

0001 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

0002 00000018

0003 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0006 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0007 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0008 00001021

0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0010 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0011 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

0012 00000012

=X====== M/11.1.102.62 2012-02-21+21-26-46.709 ========

Thank you …I have tried several versions and flags, getting the same result…

[chris.campbell]

Here's what our installer engineer suggested:

• Download the standalone uninstaller, save to the desktop
• Download the standalone ActiveX installer, save to the desktop
• Restart the machine
• When it boots back up, before doing anything run the standalone uninstaller
  • Hopefully it’ll uninstall successfully without errors, if there are, take a screenshot
• If the uninstall was successful, restart the machine again
• When it boots back up, before doing anything, run the standalone installer
  • Hopefully it’ll install successfully without errors, if there are take screenshots
• I suspect there may continue to be registry write/delete errors and they may have to follow instructions in the registry permissions tech note.

Chris