Flash and IE ( some videos not displaying)

[Guest]

Hi, I have a problem that i cannot fix and really need some help!

On some websites Im unable to view videos, they just flicker and play the sound, and on most websites ad banners and media doesn't display either.

Here is a list of sites:

BBC iplayer - Works

Youtube - Works

ItvPlayer - Not working

99% of sites animated ad banners not working

My System:

Windows 7 Home Premium SP1

IE 32 bit and 64bit

Flash Player 11 activeX 64-bit installed

Pease Help!!

Thankyou.

[chris.campbell]

Could you try clearing your Flash cache and settings to see if that helps?  You can do this with the following steps:

1. Open your Windows control panel

2. Double click the Flash Player (32 bit) control panel

3. Select the Advanced tab

4. Click the Delete All... button

5. Click the Delete Data button and restart your browser

[Guest]

Hi Chris, thank you for your reply.

I have taken the steps described above today and I'm afraid the problem still persists.

If you have any other ideas I would be very thankful for them.

Thankyou. 😃

Kyle

[chris.campbell]

Thanks for trying Kyle.  When you say banners are not appearing, is that for all sites or just itvPlayer?  Do you have any ad blocking applications or extensions enabled?  This sometimes causes video streams to fail (though usually audio is also disabled.)  Unfortunately, I'm unable to test against itvPlayer because the stream is not available outside the UK.

Chris

[Guest]

Yes every sites ad banners are not working ( or they are just flickering ) but are still operational, I have attached a few screen shots for you, one of a video, one of an ad banner and one of the Adobe sign in button not displaying correctly. I am not aware of any ad blocking extensions on my PC, and audio is almost always fine. The problem isn't solely on itvplayer either.

Thanks

Kyle

[chris.campbell · Accepted solution]

Could you try disabling hardware acceleration in IE to see if that changes anything?  In addition, would you be willing to give this a try with Chrome to see what the behavior there is?

How to enable or disable software rendering in Internet Explorer 9

Thanks,

Chris

[Guest]

how to Enter the text that

[Guest]

Ok, thank you Chris I have found the problem and it was rather simple, I have now checked the Use software rendering instead of GPU rendering* box

and everything is now working as it should.

For Windows 7:

Control Panel -

Network and Internet -

Internet Options -

Advanced Tab -

Accelerated Graphics-

Thankyou

Kyle

[Carl_E__Myers_Jr_]

That you have to change I.E.9 to software rendering indicates that you should update your video driver.

[Guest]

Carl E. Myers Jr.

I have now done that and Wow what a difference.

Thankyou

kyle