11 Replies Latest reply: Mar 2, 2012 6:10 PM by steve1.3 RSS

    PPro CS 5.5 Completely Unusable for Me

    matthewroddy Community Member

      Very sad, Indeed!!!

       

      I know it's something I'm doing wrong or a conflict of some kind.  No one else seems to be having this problem.

       

      I'm using the newest CS5.5 (Master Collerction)(just did an "Update" and it said I was up-to-date).  Also have a Matrox MXO2 in-line (though, I get the same results whether it's connected or not, in this case).

      The bottom line is, Importing DSLR footage (that's all I currently have access to), it will 95% of the time crash PP.  Just go to a "Not Responding" error.

       

      The clips seem to be fine, as they open in my Sony Vegas 11.

       

      On occasion, I can get some clips in, then some random clip will crash PP.  Some times it will hang on the "Import Files" dialog.  Other times (more rare) it will let the clip go into the library, then it will lock up ("Not Responding").

       

      More info:

      I start a New Project, use the 720p24 preset under DSLR.  Some footage will import, then I crash.

      Most of the offending footage comes from a Nikon D400 (I think)(it was given to me, so I'm not 100% sure).  720p24.

       

      I can't imagine this is a common thing!  Makes PP 100% unusalbe - and no one is saying that.  So is there anything I can try (I haven't reinstalled PP yet)?

        • 2. Re: PPro CS 5.5 Completely Unusable for Me
          matthewroddy Community Member

          Ah.

          I've just been reminded to provide more info.  Thought I was thorough, but clearly not.

           

          I'm running on Win 7 Pro, Service Pack 1.  64Bit.

          Intel Core i7 (970)

          24GB of RAM

          Nvidia Quadro 4000

          Matrox MX02 (currently unplugged)

           

          No other software is currently running (or, when I do have something like Mozilla Firefox or Thunderbird open, it doesn't matter or change things).

          I have Cineform installed, but am not using it.

          I'm still too new to CS5.5 to know about everything, unfortunately.  For example, I'm not sure about Mercury playback.  I do have the Quadro 4000, so I'm thinking, yes.

           

          I hope I've given all necessary info.

          • 3. Re: PPro CS 5.5 Completely Unusable for Me
            JSS1138 Community Member

            First thing I would try is not only physically removing any Matrox hardware, but completely eliminating any trace of Matrox software/drivers as well.

            • 4. Re: PPro CS 5.5 Completely Unusable for Me
              Powered by Design Community Member

              I know they were having problems with the D7000 with stuttering.

               

              http://kb2.adobe.com/cps/915/cpsid_91558.html

               

              try renaming and see if it at least makes any difference.

               

               

              GLenn

              • 5. Re: PPro CS 5.5 Completely Unusable for Me
                [r]Evolution Community Member

                Why are you using the MXO2?

                Can't you just transfer the files to disc then import to Premiere?


                How many clips are you trying to import at one time?

                 

                I would try to import them only a few (or 1) at a time, saving after each import batch.

                 

                I would be looking to see:

                - if there was 1 consistant offensive clip

                - if the problem was the actual import step

                - if I could edit the footage once it's in Premiere

                - if I needed to look at Transcoding the files before import/edit based on the edit experience with native files

                - if I needed to ditch the Matrox Hardware

                 

                I shoot AVCHD but transcode before importing/editing.

                • 6. Re: PPro CS 5.5 Completely Unusable for Me
                  Stephen_Spider Community Member

                  Matrox MXO2 . . . . .handicapping what seems like a nice system.

                   

                  And switching the extension to .mpg to by-pass QT.

                  • 7. Re: PPro CS 5.5 Completely Unusable for Me
                    matthewroddy Community Member

                    Jim, Yes, I'll end up doing just that, unfortunately.

                    I SO love having my 27in LCD TV being there next to me for a Preview Monitor.  It's going to really be a drag without it.

                    I should note, the clips from the Nikon are AVI.  My clips from my Panny GH2 are MTS; these seem to mostly work.

                     

                    PbD: Man, this is making me nuts.  I swear; for two days, I couldn't get anything to load in without a full crash (prog only, not system.   I just did as you suggest, renamed a clip.  It worked!  Yayy!   Then, as a lark, I loaded the same clip that I left un-renamed.  Strangely, that worked too.  Then just to torture myself, I loaded the entire folder.  Frustratingly, every clip worked this time.  Frustrating, because I have a problem that is non-repeatable at this point.

                     

                    [r]:  The problem could be on one single clip, or on a batch of clips.  And the inconsistancies are bad news.  Sometimes it would Import a portion of the clips (you can see the progress bar) and it would get to a random place, then fail.  Or it could just give up before it even starts.  This happens (happened?) whether I do a proper Import (right-click, choose Import) or if I drag a file from Explorer.

                     

                    Bottom line for the moment is, with Matrox out, I seem to be importing clips - presnetly.  I'll continue to beat this up and see how I fair.


                    Thanks everyone!  If there are more ideas, I'd love to see them!  I'm really, really not looking forward to losing my Video Out (Preview Monitor).  What are other "affordable" solutions?

                     

                    Additional note: with the Matrox hooked up, it can take MINUTES for the File>Export>Media to come up.  Literally.  With the Matrox pulled out, it comes up in seconds.

                    • 8. Re: PPro CS 5.5 Completely Unusable for Me
                      JSS1138 Community Member

                      I SO love having my 27in LCD TV being there next to me for a Preview Monitor.  It's going to really be a drag without it.

                       

                      We do need that corrected, but without the additional cost and bugs of third-party hardware solutions.  The graphics cards we already have installed are more than capable of stepping into the role.  But we need your help to make that happen.

                       

                      http://forums.adobe.com/thread/900221?tstart=0

                      • 9. Re: PPro CS 5.5 Completely Unusable for Me
                        [r]Evolution Community Member

                        Sounds like the MATROX is the culprit. It's been years since I've even thought to use MATROX hardware since having so much trouble with it long ago. In watching, listening, reading, researching... MATROX would be my last choice in Hardware with AJA being my first (if I needed it).

                        I SO love having my 27in LCD TV being there next to me for a Preview Monitor.

                        What are the connections on your TV?

                        I go out to a 1080p 24" directly from a second video card and it works in FCP7, PP5.5, Vegas11, MediaComposer6, AfterEffects, & Motion.

                         

                        Remove/Sell the MATROX and get something that works.

                        Looks like the AJA io Line would be a good parallel move.

                        • 10. Re: PPro CS 5.5 Completely Unusable for Me
                          matthewroddy Community Member

                          Update:

                          I was away on a micro vacataion, so I haven't been beating PP up like I was wanting to.  But I have had 2-3 days on it now, and after removing Matrox, I haven't crashed or experienced any of the ill effects I was originally whining about.

                          So that's good and bad news.  I really want a true TV monitor (SDI would be nice, but I can't afford that).  I think going out of a video card is only a RGB out.  Working on dual monitors now, and having that third that was a true(ish) representation of what a TV viewing audience would see was/is important to me.  More research is required.  I'll definitely check out the AJA again.   And I'll contact Matrox (again) and see if they offer any alternatives/solutions.

                           

                          Thanks to all who replied and offered this poor lost soul support and assistance.  Most appreciated.

                          • 11. Re: PPro CS 5.5 Completely Unusable for Me
                            steve1.3 Community Member

                            matthewroddy wrote:


                            Additional note: with the Matrox hooked up, it can take MINUTES for the File>Export>Media to come up.  Literally.  With the Matrox pulled out, it comes up in seconds.

                             

                            That was also my experience with the matrox mx02 mini. The feedback I got from Matrox support is that they know about this issue and they're working with Adobe to try to fix it. But I've left the matrox drivers uninstalled from my system for a while now and it's been smooth sailing ever since. When I had it installed I had to make sure I had just the right drivers installed for both the mx02 and my card (Quadro 2000) in order to get it to work without crashing CS5.5.