21 Replies Latest reply: Jul 15, 2012 4:02 PM by Dumdidumdidiudmkj RSS

    Flash Player doesn't play every video

    Treuben Community Member

      Hello there!

       

      After reading this forum and without finding a solution for my problem, I started this topic.

      I'm using Firefox (9.0.1) with the newest Flash Player (11.1.102.55) on Windows 7 64-Bit. For security I use "Microsoft Windows Security Essentials" and the Windows Firewall.

      I did uninstall and install Flash Player with the guide posted on this forum (source: http://forums.adobe.com/message/4041846#4041846).

       

      But the problem still exists: I can't watch every video.

      Youtube or livestream.com isn't a problem, but I can't watch twitch.tv or megavideo.com. On twitch.tv I can only see a black frame without sound, play/pause button etc.. Megavideo.com just tells me to install Flash Player.

      On the forum I found a solution with deactivating the hardware acceleration but it doesn't save the setting. Thus I think about a problem with the rights of files/folders... but it's just a thought.

       

      Maybe anyone of you can help me. I have this problem on 2 computers and on another 2 computers it works perfect.

       

      Greetings from Germany!

       

      Treuben

        • 1. Re: Flash Player doesn't play every video
          Xircal Community Member

          Please follow my instructions to uninstall/reinstall Flash player again here: http://forums.adobe.com/message/4081633#4081633

           

          To disable Microsoft Security Essentials, do the following:

          1. Open MSE and go to Settings, then Real Time Protection
          2. Remove the checkmark from: "Turn on real time protection".
          3. Close MSE and proceed with the uninstall/reinstallation process.
          • 2. Re: Flash Player doesn't play every video
            Treuben Community Member

            Hello Xircal!

             

            I did exactly what you told me, but the problem still exists.

             

            Megavideo still tells me:

            "

            You need a newer Flash player version to use this player. Please click here and update your Flash player to the latest version or open the following link manually:

             

            http://get.adobe.com/flashplayer/

            "

             

            http://www.adobe.com/software/flash/about/ -> You have version 11,1,102,55 installed

             

            Thus the twitch.tv livestreams don't work for me.

             

            Any other ideas?

            • 3. Re: Flash Player doesn't play every video
              Xircal Community Member

              Treuben wrote:

               

              Hello Xircal!

               

              I did exactly what you told me, but the problem still exists.

               

              Megavideo still tells me:

              "

              You need a newer Flash player version to use this player. Please click here and update your Flash player to the latest version or open the following link manually:

               

              http://get.adobe.com/flashplayer/

              "

               

              http://www.adobe.com/software/flash/about/ -> You have version 11,1,102,55 installed

               

              Thus the twitch.tv livestreams don't work for me.

               

              Any other ideas?

               

              Check to make sure that both boxes displayed in the panel on this site are checkmarked: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l

              What you see there are the actual settings on your own machine. Set the slider to read 100KB.

              • 4. Re: Flash Player doesn't play every video
                Treuben Community Member

                Hey!

                 

                I can set it to 100kb, but I can't check the two boxes.

                If I close the page and open it again, the 100kb isn't saved.

                • 5. Re: Flash Player doesn't play every video
                  Xircal Community Member

                  Treuben wrote:

                   

                  Hey!

                   

                  I can set it to 100kb, but I can't check the two boxes.

                  If I close the page and open it again, the 100kb isn't saved.

                   

                  Please do the following.

                   

                  1. Open Firefox, then hit ALT to toggle the text links on.
                  2. Next, click Help, then "Restart with add-ons disabled".
                  3. Firefox will close and you'll see a menu. Click "Continue in Safe Mode" without checkmarking any of the boxes.
                  4. When Firefox restarts, all your Add-ons will be disabled. Go to the Global Settings panel again and see if you can checkmark the boxes. If you can, then one of your Firefox Add-ons is blocking your ability to do so.
                  5. In that particular case, repeat steps 1 & 2, then when you get the menu, checkmark the top option which is "Disable all add-ons". Then click the button called "Make changes and restart".
                  6. When Firefox restarts, re-enable your Add-ons one-by-one until the problem recurs. Then you'll know which one is the culprit.

                   

                  Unfortunately, I'm going on vacation for two months and my flight departs in about 12 hours from now and I still have to pack. So regretably, won't be able to update this thread again until I get back again in mid-March. But the fact that you can't checkmark the boxes would seem to indicate that something you have installed is preventing that. Here's a list of problematical extensions which might provide a few clues: http://kb.mozillazine.org/Problematic_extensions

                  • 6. Re: Flash Player doesn't play every video
                    Treuben Community Member

                    hey there!

                     

                    at first: thanks for your help

                    but I can't still check any boxes. Tried also to disable my AV: no success.

                     

                    I remember that I have had such a problem years ago... anything with folder/file-rights. :/

                    • 7. Re: Flash Player doesn't play every video
                      Treuben Community Member

                      push!

                       

                      problem still exists.

                      format c: -> doesn't help

                      another internet connection (trough iphone hotspot) -> doesn't help

                       

                      any other suggestions?

                      • 8. Re: Flash Player doesn't play every video
                        chris.campbell Adobe Employee

                        Can you try this with Chrome and IE to see what happens there?  Can you give me a URL where this is failing?

                         

                        Thanks,

                        Chris

                        • 9. Re: Flash Player doesn't play every video
                          Treuben Community Member

                          URL1: www.twitch.tv

                          URL2: www.own3d.tv

                          Any livestream.

                           

                          First I did a "format c:".

                           

                          I tried it with Chrome and also with IE - no success.

                          Yesterday is tested to connect with my iPhone hotspot for 3G www. But it also doesn't work. Also tested my other laptop and my netbook - no success. -> Thus I thought about a virus/trojan. Tested all tools from kaspersky and made a complete scan with Eset Nod32 - found nothing.

                           

                          I installed "Firebug" for my Firefox. That happens in the error console:

                          [code]

                          "NetworkError: 404 Not Found - http://www.twitch.tv/site_announce/header.html" header.html uncaught exception: Error in Actionscript. Use a try/catch block to find error.

                          [/code]

                          (deactivated "ad-block" and "no-script")

                           

                          Some of my friends told me to deactivate the "hardware acceleration" (right click on the livestream -> settings). If I click it off and close the window it's activated again the next time I check it.

                           

                           

                          Finally I don't think it's a problem with your flash player ... anything is wrong, but I don't know what exactly .

                          • 10. Re: Flash Player doesn't play every video
                            chris.campbell Adobe Employee

                            Could you try disabling temporarily your security software and reset your hosts file to see if that helps?  When you bring up the live stream pages (like on twitch) what does the player show?  Just a black screen?  If you right click on it, does it show the flash player menu?

                             

                            How do I reset the hosts file back to default?

                             

                            Chris

                            • 11. Re: Flash Player doesn't play every video
                              Treuben Community Member

                              downloaded "MicrosoftFixit50267.msi" -> disabled Nod32 ESET -> installed the fix and restarted my computer

                              disabled Nod32 ESET again -> firefox and testes twitch.tv / own3d.tv

                               

                              I just see a white background (on the mainpage it's a black background, but I think it depens on the background setting of that page I want to watch). If I right-click I can see the menue.

                               

                              problem.jpg

                              problem2.jpg

                              2 pictures from twitch.tv. First one is a specific livestream channel, second one is the mainpage.

                               

                              another pic as an evidence :>

                              sucinstalled.jpg

                              • 12. Re: Flash Player doesn't play every video
                                chris.campbell Adobe Employee

                                Could you try disabling all your startup items/services and see if that makes a difference with either the playback or the ability to disable hardware acceleration?

                                 

                                http://kb2.adobe.com/cps/404/kb404984.html

                                 

                                Thanks,

                                Chris

                                • 13. Re: Flash Player doesn't play every video
                                  Treuben Community Member

                                  Hi Chris!

                                   

                                  First: Thanks for your advices!

                                   

                                  I did what the support page told me. But same issues: De-Select hardware acceleration -> next time I right-click it's selected again. Same for the livestreams - nothing changes.

                                  This problem makes me crazy. Sometimes I belief it's a worm/trojan/virus ... I can't get it -_-

                                   

                                  Any other suggestions?

                                  • 14. Re: Flash Player doesn't play every video
                                    Treuben Community Member

                                    Hi again!

                                    It's 5:28am and I can't sleep because of that problem.

                                     

                                    I'm just sitting at the workstation of my father (same house, same network, same internet connection). Here it works without any problems (well, okay just twitch.tv works. at own3d.tv it asks for installing flash player 11.1 which I denied - I don't want to change anything here)

                                    I also can change the hardware acceleration. It safes my settings.

                                     

                                    OS: XP

                                    Firefox: 10.0

                                    Plugins:

                                    [code]

                                    Shockwave Flash

                                    Datei: NPSWF32.dll
                                    Version: 10.0.45.2
                                    Shockwave Flash 10.0 r45
                                    application/x-shockwave-flashAdobe Flash movieswf
                                    application/futuresplashFutureSplash moviespl

                                    Windows Presentation Foundation

                                    Datei: NPWPF.dll
                                    Version: 3.5.30729.1
                                    Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
                                    application/x-ms-xbapXAML Browser Applicationxbap
                                    application/xaml+xmlXAML Documentxaml

                                    Microsoft® DRM

                                    Datei: npdrmv2.dll
                                    Version: 9.0.0.4503
                                    DRM Netscape Network Object
                                    application/x-drm-v2Network Interface Pluginnip

                                    Microsoft® DRM

                                    Datei: npwmsdrm.dll
                                    Version: 9.0.0.4503
                                    DRM Store Netscape Plugin
                                    application/x-drmNetwork Interface Pluginnip

                                    Windows Media Player Plug-in Dynamic Link Library

                                    Datei: npdsplay.dll
                                    Version: 3.0.2.629
                                    Npdsplay dll
                                    application/asxMedia Files*
                                    video/x-ms-asf-pluginMedia Files*
                                    application/x-mplayer2Media Files*
                                    video/x-ms-asfMedia Filesasf,asx,*
                                    video/x-ms-wmMedia Fileswm,*
                                    audio/x-ms-wmaMedia Fileswma,*
                                    audio/x-ms-waxMedia Fileswax,*
                                    video/x-ms-wmvMedia Fileswmv,*
                                    video/x-ms-wvxMedia Fileswvx,*

                                    Shockwave for Director

                                    Datei: np32dsw.dll
                                    Version: 11.0.0.429
                                    Adobe Shockwave for Director Netscape plug-in, version 11.0
                                    application/x-directorShockwave Moviedir,dxr,dcr

                                    2007 Microsoft Office system

                                    Datei: NPOFF12.DLL
                                    Version: 12.0.4518.1014
                                    Office Plugin for Netscape Navigator
                                    application/x-msoffice1212.0.4518.1014

                                    [/code]

                                     

                                    here a picture of the adobe flash player version check page:

                                    sucflash.JPG

                                    I need to check these buttons before I can see all the flash animations.

                                    (You have version 10,0,45,2 installed)

                                     

                                     

                                    Difference to my notebook/netbook/workstation:

                                    - Flash Player version

                                    - OS (win7 on my other computers)

                                    - Firefox version

                                    - installed host/client of "TeamViewer"

                                    - connection to my network trough wlan (but I think that isn't important)

                                     

                                    On my computers (windows 7) I always deactivate the "UAC" (User Account Control), because I hate always to check "yes" if I want to do anything. Maybe there is the problem?

                                    • 15. Re: Flash Player doesn't play every video
                                      chris.campbell Adobe Employee

                                      Let's try doing a clean install.  In particular, please manually delete the folders called out in this FAQ:

                                       

                                      How do I do a clean install of Flash Player?

                                       

                                      If that doesn't work, try putting UAC back to normal and see what happens.

                                       

                                      Thanks,

                                      Chris

                                      • 16. Re: Flash Player doesn't play every video
                                        Treuben Community Member

                                        Hi Chris!

                                         

                                        I did follow your advice, but nothing changed.

                                         

                                        BUT:

                                        I just created a new user "test123" for my PC, a normal user no administrator. Logged in to my new user and saw that firefox, skype was already installed but NO flash. okay, I started first IE and updated it to version 9 (up from 8). Next I installed flash player, restarted my system, logged in as the new user "test123" and IT WORKS. I don't know why, but I can watch twitch.tv and own3d.tv with IE. Checked it also for Firefox but it didn't work.

                                        After that I logged back to my administrator account - nothing changed here, same issues. No stream at FF no stream at IE. One interesting thing happens here: I opened twitch.tv and there was first a message in the "black box" that I should install flash player. That message disappears 5 seconds later but the "black box" remains.

                                         

                                        Anything is wrong there ... But what?

                                         

                                        - reinstalled firefox. nothing changed.

                                        • 17. Re: Flash Player doesn't play every video
                                          chris.campbell Adobe Employee

                                          With the new user account, did you try installing Flash Player for Firefox?  It sounds like you're running into file/folder permission issues, I'll see if I can find some commands that will spit this information out for us so we can compare against your working account.

                                           

                                          As for the black box, when you right click it does the Flash Player context menu appear?

                                           

                                          Thanks,

                                          Chris

                                          • 18. Re: Flash Player doesn't play every video
                                            Treuben Community Member

                                            I found this: http://kb2.adobe.com/de/cps/494/cpsid_49419.html

                                            But that didn't solve my issues.

                                             

                                            The "Black Box" always give me the menue if I right-click.

                                             

                                            I installed Firefox for all users, so the plugin was already available for user "test123".

                                            • 19. Re: Flash Player doesn't play every video
                                              Treuben Community Member

                                              Well..

                                               

                                              Are you ready for a REALLY REALLY REALLY ridicoulos solution?

                                               

                                              Here we go:

                                              Today is did again a format c:. At my first boot I installed all windows updates. Restart. Then I installed IE9. Restart. After that I installed Flash Active-X and Plugin. Tested on botch: Same issue like before.

                                              I thought: "What the heck..." But after that I tried the "create a new user"-"solution". 2 Users: "test1" non admin account, "test2" admin account. For BOTH accounts the issue was fixed. Yes, with BOTH new accounts I can watch twitch.tv and own3d.tv. With my old account I can't watch it. I deleted my first admin account, renamed the second and also deleted the user-account "test1". Problem solved.

                                               

                                              I don't know why that works and why there is a difference between admin account 1 and admin account 2, but it works for me.

                                               

                                              Thanks for your help.

                                              • 20. Re: Flash Player doesn't play every video
                                                Walrus50 Community Member

                                                Herr Treuben ... danke.

                                                I've had this same problem for a long time.  It's always an embedded object of the form:  application/x-shockwave-flash that fails for me.  The problem is the same with IE8, IE9, Firefox 11, Firefox 13, Opera, and Safari ... on my desktop computer.  My laptop shows the flash on those same sites without a problem.  Note that flash content which is NOT embedded plays just fine on my desktop.

                                                I've also deleted, cleaned up, and reinstalled everything with the firewall and antivirus disabled ... but no change.

                                                Following reading your information, I enabled and logged in to my Guest account ... and the embedded flash objects play without any problem.

                                                I have no idea what's up, but it's nice to see that something works to solve this.

                                                (There's one website that I refused to order from, because I couldn't see their images.  Now I can.)

                                                 

                                                Thanks.

                                                Tim

                                                • 21. Re: Flash Player doesn't play every video
                                                  Dumdidumdidiudmkj Community Member

                                                  I also had this problem and managed to fix it by doing the following, found at http://forums.adobe.com/thread/889577?tstart=0:

                                                   

                                                  1. Close all browsers
                                                  2. Open an explorer window
                                                  3. Navigate to the following folders and delete the contents
                                                    • %appdata%\adobe\Flash Player\
                                                    • %appdata%\macromedia\

                                                   

                                                  Perhaps it will help you as well.