11 Replies Latest reply: Feb 26, 2012 1:03 PM by ptopasna RSS

    Adobe Digital Edition Errors/Troubleshooting

    sandy1922 Community Member

      When installing Adobe Digital Editions, I  received a corruption error message."

      This occurs because the installation software coming from  Adobe's Web site is unable to communicate and pass information through  your companies Firewall or PC security to save to the computer, or there  is potential that your network is "locked down" limiting the  accessibility on the PC to install or uninstall software.

       

      Resolution: http://www.naic.org/documents/account_manager_ADE_Install_Assistance.pdf

       

       

      "I'm having problems opening my  electronic documents."

      The Electronic documents cannot be opened by Adobe Reader,  they can only be used with Adobe Digital Editions. Be sure that Adobe  Digital Editions was successfully installed and the File type  associations are set correctly for your machine.

       

      Resolution: http://www.naic.org/documents/account_manager_ADE_File_Type_Vista.pdf

                         http://www.naic.org/documents/account_manager_ADE_File_Type_WinXP.pdf

       

      "I downloaded my publication but now can  not access it in Adobe Digital Editions."

      You may have "Authorized Computer" after initially downloading  Adobe Digital Editions as "Do Not Authorize". The publication you  downloaded is licensed for a different user account and can not be  opened under your authorized ID.

       

      Resolution: Uninstall Adobe Digital Editions and  reinstall. Do not authorize the computer, then contact an NAIC  Representative to assist you in obtaining your publication.

       

      If you are getting error "E_ADEPT_REQUEST_EXPIRED http://adeactivate.adobe.com/adept/Activate 2010-04-11T06:51:59-07:00%20(1270993919000)%20is%20before%202010-08-11T06:21:57-07:00%20( 1281532917795)"

       

      Resolution: Please check your system date and time is set correctly, most likely it will fix problem.

       

      "I am getting the error 'Error getting  License: License server communication problem:  E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER' when opening Adobe Digital  Editions."

      This error message is a result of a several different issues:

      1. User has installed an Adobe ID on more than one machine
      2. User has modified the clocks on their computer
      3. User has modified their account from a "Do Not Authorize" to  an "Adobe Activated ID"
      4. User has uninstalled and re-installed Adobe Digital  Editions, but the installation is not being completely removed from the  computer.

       

      Resolution: Follow these steps:

      1. Uninstall Adobe Digital Editions using one of these two  methods:
        • Start > Programs > Adobe > Adobe Digital Editions  > Uninstall
        • Start > Settings > Control Panel > Add Remove  Programs
      2. Initiate Uninstall
      3. In order to remove all remnants of Adobe Digital Editions /  Adobe Adept from the machine a "Registry Edit" will need to be  performed:
        • Start > Run > Regedit
      4. Search for HKEY_CURRENT_USER > Software > Adobe >  Adept and Delete the full "Adept" folder
      5. Remove only the structures that are under the "SOFTWARE"  extensions. This will remove the Adobe ID / License and Activation Keys
      6. Clear any outstanding tasks that may be associated to Adobe  Digital Editions downloads
        • C:\data\my digital editions
        • C:\my documents\my digital editions
      7. Delete any documents within these folders:
        • Restore > Tasks
        • Restore > Failed
      8. Re-install Adobe Digital Editions

       

       

      Ebook associated with different user account:

       

      You will need to work with their publisher tech support to get a new .acsm file/download link which has not yet been associated with a particular user and then activate your computer with the new Adobe ID. Please refer to the below forum link, if that helps.

       

      http://forums.adobe.com/thread/544883?tstart=0

       

      "I need to deactivate my Adobe  Digital Editions ID/Password."

      Resolution: Follow these steps to remove the Adobe  Digital Editions ID/Password:

      1. Open Adobe Digital Editions
      2. Press CTRL+SHIFT+D (Win) and CMD+SHIFT+D (Mac)
        • Deauthorize Computer screen will appear explaining – "Are  you sure you want to deauthorize this computer? If you have protected  items in your Digital Editions library, they may no longer be readable."
        • Select Deauthorize
        • After selecting "Deauthorize" – a message appears stating  "Your computer was successfully deauthorized. Restarting Adobe Editions  will require you to reactivate your computer."
        • Click on "Quit"
      3. Adobe Digital Editions will close
      4. Double-click on the Adobe Digital Editions shortcut to  reopen.
      5. The Setup Assistant will appear, click "Continue"
        • Select the option "Don’t Authorize Computer"
        • Click "Activate"
        • Click Continue at the "Warning" screen
        • Select the option "Finished"
      6. Open Adobe Digital Editions - Previous products downloaded  should now be available. If items are not or an E-LIC error is  identified, a "uninstall" and "reinstall" may be required

       

       

      Authorizing your ereader with ADE

      In most cases you can register your ereader quickly and simply. IF the following instructions do not work, please contact our ereader manufacturer directly.

       

      1. Connect your ereader to your computer.

      2. The ADE Authorize Device  window will pop up. [On rare occasions where the pop up does not happen automatically, please try pressing CTRL + SHIFT + E after connecting your ereader.]

      3. Click on Authorize Device.

      4. ADE should now recognize your ereader, and will list it within the “Bookshelves” area of the ADE window.

       

       

      Note: Nook readers come with an Adobe ADE type directory preinstalled. It MUST be deleted from the Nook before ADE will recognize the Nook. Delete the directory from the Nook. Fire up ADE and everything works perfectly!

       

       

      For error: "E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 552:8552:8552 urn:uuid:5268ee4f-5511-4b47-b668-f42b089db9c0"

       

      Resolution: Open a ticket from Adobe Support Portal and request to reset the ADE activation limit (happens when you try to activate the device/computer more then 6 times). Include the error message and the Adobe ID used to activate ADE.

       

      Ctrl+shift+T will enable error logging and can be used to find the issue with the complicated errors by Adobe specialist.

       

      If you get error: E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect email address

       

      Resolution: Try signing in at Adobe.com and confirm the Adobe ID is working fine. If the Adobe ID is not certified it will show this error.

       

       

       

      Further help with ADE

       

      Adobe have an excellent FAQ page which should point you in the right direction;
      www.adobe.com/products/digitaleditions/faq  (press F1 in ADE)

       

      Note: There is no free Live Support for the free products but you can open a ticket at Adobe Support portal.

       

       

       

       

       

       

       

       

       

       

        • 1. Re: Adobe Digital Edition Errors/Troubleshooting
          ginnybay Community Member

          I bought a Sony ebook reader.  Then I went to Adobe Dig

          ital Edition and bought several ebooks.

          One ebook shows up on the Adobe - they are paid for - about 5 books are unacknowledged.

          • 2. Re: Adobe Digital Edition Errors/Troubleshooting
            sandy1922 Community Member

            When you purchase eBooks it will be protected by Digital Rights Management (DRM) protection that restricts the items from being shared with others. However, Digital Editions helps ensure that your eBooks and other digital publications are not "locked" on one computer — they are assigned to you through your Adobe ID (email address used to registered Adobe.com account).

             

            If you authorize your computer with an Adobe ID, then it will always be associated with that Adobe ID. If you do not, the account is "anonymous".


            Here's how it's supposed to work (and does)

             

            1. Authorize ADE with an AdobeID
            2. Attach Sony Reader (or other supported device) and authorize it with your AdobeID (up to 6 devices)
            3. Buy books
            4. Transfer books to Sony Reader.
            5. Authorize ADE with an AdobeID on a seperate computer - up to 6, and be able to transfer and read content

             

            It sounds like you've tried that but if you have not, please try the above steps. You can redownload the eBooks and tranfer it to the same Adobe ID used to purchase.

             

            Once you are sure you have the Reader authorized to the correct AdobeID, transfer one of the books in ADE, and verify that when you unplug the Reader, that you can read the book on the reader.

            • 3. Re: Adobe Digital Edition Errors/Troubleshooting
              shieldstas Community Member

              ^^^  Sorry to link it through, but any ideas on my problem sandy? http://forums.adobe.com/thread/709807

               

              Adobe offered a call-back, but after I told them when I'd be free, they never responded.  Hopefully today!

               

              Edit: sorry, had the wrong link in place.

              • 4. Re: Adobe Digital Edition Errors/Troubleshooting
                sandy1922 Community Member

                Set your Computer to work with our eBook provider

                 

                1.  Download and install Adobe Digital Editions. This software requires  Flash.
                2. Open up Adobe Digital Editions. It will ask you to activate  your software with an Adobe ID.

                3. If you create an Adobe ID:
                a.  You may download the book to more than one computer as long as the  computers all
                use the same Adobe ID. (Up to 6 computers can be  activated using one Adobe ID.)
                b. You can transfer your eBooks only  to Nooks that are using the same Adobe ID.
                4. If you decide to  continue anonymously:
                a. You will not be able to transfer eBooks to  your Nook!
                b. You may only download to one computer.
                c. You can  activate an Adobe ID at any time. However, you may lose the rights to  see any
                eBooks that were downloaded previously.
                5. We recommend  that you create an Adobe ID. Follow the steps to do so.
                6. Activate  your Nook by plugging it into your computer with Adobe Digital Editions  open.
                7. Adobe Digital Editions will detect your Nook and ask to  activate it using the same Adobe ID as
                your copy of Adobe Digital  Editions. Follow the prompts. (It may take a few minutes for Digital
                Editions  to see your Nook.)

                 

                 

                Getting your eBook on  to your Nook

                 

                1. Open up Adobe Digital Editions.
                2. Plug in your Nook. If you have not previously set it up, Adobe   Digital Editions will ask to register
                your Nook using the same Adobe  ID as your Digital Editions.
                3. Your Nook will appear on the left  under Bookshelves.
                4. To transfer your eBook to the Nook, click on  your previously  downloaded eBooks and drag them
                to the Nook icon.  The book will transfer.
                5. Unplug your Nook.
                6. To find your new  eBook, go to My Library.
                7. On the touch screen, scroll up until  you see My Documents.
                8. Your new book will be in My Documents.
                9. Enjoy!

                • 5. Re: Adobe Digital Edition Errors/Troubleshooting
                  Ailsa Carman Community Member

                  I am not sure what I am to do to rectify the problem

                  • 6. Re: Adobe Digital Edition Errors/Troubleshooting
                    Snakeroot Community Member

                    I have successfully transferred a library book to my Nook using ADE, but it says "User Unactivated" when I try to read it.  How do I fix this?

                    • 7. Re: Adobe Digital Edition Errors/Troubleshooting
                      JRN NOOK Library Community Member

                      I am trying to learn where to enter my local library card number to be able to utilize the Adobe Digital Editions for e-Books. 

                      I have installed the Overdrive Media Console but don't know the next step.

                      • 8. Re: Adobe Digital Edition Errors/Troubleshooting
                        j finkel Community Member

                        I am trying to transfer a library ebook to my Nookcolor.  When I click activate I get the following error message:Error communicating with AdobeID server. Try again later.  This happened yesterday, and still today.

                        • 9. Re: Adobe Digital Edition Errors/Troubleshooting
                          eelnj Community Member

                          I have down loaded the adobe Digtal editions yesterday and today I have tried to download some emooks to my ereader and this message keeps popping up on my screen

                          adobe reader could not open" URLLink (1).acsm" because it is either not a supporte file type or because the file has been damaged (for example it was sentto a email attachmentand wasnt correctly decoded.

                          • 10. Re: Adobe Digital Edition Errors/Troubleshooting
                            zumbafun1 Community Member

                            sandy1922 thanks a lot for the instructions how to fully remove Adobe Digital Editions from my computer.  It had become corrupt.  One note, see below, your step 5 didn't make sense.  However, the previous registry edit removed my Adobe ID/License and Activation Keys.  Cheers!

                             

                            Completely Remove Adobe Digital Editions:

                             

                            1. Uninstall Adobe Digital Editions using one of these two methods: 
                              • Start > Programs > Adobe > Adobe Digital Editions > Uninstall 
                              • Start > Settings > Control Panel > Add Remove Programs
                            2. Initiate Uninstall 
                            3. In order to remove all remnants of Adobe Digital Editions / Adobe Adept from the machine a "Registry Edit" will need to be performed: 
                              • Start > Run > Regedit
                            4. Search for HKEY_CURRENT_USER > Software > Adobe > Adept and Delete the full "Adept" folder 
                            5. Remove only the structures that are under the "SOFTWARE" extensions. This will remove the Adobe ID / License and Activation Keys 
                            6. Clear any outstanding tasks that may be associated to Adobe Digital Editions downloads 
                              • C:\data\my digital editions 
                              • C:\my documents\my digital editions
                            7. Delete any documents within these folders: 
                              • Restore > Tasks 
                              • Restore > Failed
                            8. Re-install Adobe Digital Editions
                            • 11. Re: Adobe Digital Edition Errors/Troubleshooting
                              ptopasna Community Member

                              I just want to say thank you!  Your instructions for putting library books on the nook was in non tech speak and I am so grateful Thank you again.