4 Replies Latest reply: Mar 3, 2012 7:24 PM by narcjoe1 RSS

    adobe reader 9.4.7

    narcjoe1

      adobe reader 9.4.7 updater installs about half way then completely locks up my computer. XP pro service pack 3

        • 1. Re: adobe reader 9.4.7
          Claudio González CommunityMVP

          You may try downloading the full installer from http://get.adobe.com/reader/enterprise/

          • 2. Re: adobe reader 9.4.7
            narcjoe1 Community Member

            thank you  for your suggestions, this is what I did....I downloaded adobe readers 10.1.2 , 9.5, and 8.3. I first tried installing reader 10, it got to 52.21% installed, then froze/ locked up.

            I shut off the computer and restarted it, tried to remove  the program so that I could fully install it, but received the following message:

            This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer patch package.

             

            I then went to my program files and deleted all the adobe reader files.

            I then attempted to install reader 10, it got about half way , and instead of locking up or freezing it restarted as if there was a power surge.

            I tried again, and it froze/ locked up at 52.21%

            I then attempted to install reader 8 but received this message: Setup has detected that you already have a more functional product installed. Setup will now terminate.

            I then tried installing reader 9.5it got to about 53% and restarted itself as if there was a power surge, again  I then gave up and did a system restore.

             

            [private information removed]

            • 3. Re: adobe reader 9.4.7
              Claudio González CommunityMVP

              When everything else fails, you may want to try the following:

               

              Run this fix from Microsoft: http://support.microsoft.com/mats/Program_Install_and_Uninstall

               

              Uninstall all traces of any versions of Reader using Add/Remove Programs

               

              If you want to reinstall Reader, download the full installer from http://get.adobe.com/reader/enterprise/

              • 4. Re: adobe reader 9.4.7
                narcjoe1 Community Member

                I dont remember if I responded to this or not but I tried the fixcleaner that you suggested, tried installing reader 9 it froze up again.

                Removed reader ran the fixcleaner again, tried installing reader 10, it froze. tried installing 9, it froze. I was able to install reader 8 and im just going to leave it at that. Im tired of messing with it considering I RARELY look at pdfs anyways.

                I do appreciate your time. Thank you

                 

                [private information removed]