18 Replies Latest reply: Mar 8, 2013 8:08 AM by CopelandToyota RSS

    Persistent AdobeArm failure to update

    aldomule

      I have a user that has been getting this irritating error popup from the AdobeARM.exe everytime AdobeReader X (10.1.2) starts up. The error can be delayed for a few seconds until an update check is initiated, but it always fails with the path to the AdobeArm.exe and the error:

      "Windows cannot access the specified device,path, or file.You may not have the appropiate permissions to access the item."

       

      User is running Win 7 Pro 64bit. I have uninstalled and manually installed latest Adobe Reader X. ( a few times)

      We have Symantec Endpoint Protection running without App protection and I disabled the firewall to see if this might have been blocking the update queries. I have looked into the permissions. I am hoping that someone else has seen this and has an actual fix. Google has so far failed me.

       

      I am open to any suggestions, the latest logs are below.

       

      Log:

      [2012-02-09 07:29:44] Adobe ARM 1.5.7.0 logging started.
      [2012-02-09 07:29:44] Command Line:
      [2012-02-09 07:29:44] FindCurrentPDFOwner...
      [2012-02-09 07:29:44] GetFileVersion(): C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
      [2012-02-09 07:29:44] File version: 10.1.2.45
      [2012-02-09 07:29:44] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}
      [2012-02-09 07:29:44] ProductName: Adobe Reader X (10.1.2)
      [2012-02-09 07:29:44] ProductVersion: 10.1.2
      [2012-02-09 07:29:44] ProductUACPatching: enabled
      [2012-02-09 07:29:44] Product UI Language: ENU
      [2012-02-09 07:29:44] ProductLanguage: 1033
      [2012-02-09 07:29:44] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
      [2012-02-09 07:29:44] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
      [2012-02-09 07:29:44] InitUIStrings...
      [2012-02-09 07:29:44] InitListener...
      [2012-02-09 07:29:44] Init...
      [2012-02-09 07:29:44] Notify...
      [2012-02-09 07:29:44] Could not find ARM server to notify
      [2012-02-09 07:29:44]    GetLastError(): 2 - The system cannot find the file specified.

      [2012-02-09 07:29:44] StartServer...
      [2012-02-09 07:29:44] IsVistaOrLater returns 1
      [2012-02-09 07:29:44] ARM Server started
      [2012-02-09 07:29:44] Action added: Listener
      [2012-02-09 07:29:44] RunAutomatic...
      [2012-02-09 07:29:44] Launched: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe
      [2012-02-09 07:29:44] CanStart...
      [2012-02-09 07:29:44] IsEULA_Accepted...
      [2012-02-09 07:29:44] EULA accepted from 1
      [2012-02-09 07:29:44] IsPatchingDisabled...
      [2012-02-09 07:29:44] Admin User, IsElevated returns 1
      [2012-02-09 07:29:44] GetPreferences...
      [2012-02-09 07:29:44] Found preference AUTO_DOWNLOAD.
      [2012-02-09 07:29:44] IsTimeElapsed...
      [2012-02-09 07:29:44] Minutes elapsed: 4294
      [2012-02-09 07:29:44] Time elapsed is less than time limit - returning 0
      [2012-02-09 07:29:44]    Error Code: 120300

      [2012-02-09 07:29:44] SwitchToOtherProduct...
      [2012-02-09 07:29:44] SwitchToOtherProduct retuns 0
      [2012-02-09 07:29:44] Notify...
      [2012-02-09 07:29:44] WriteFile succeeded in Notify
      [2012-02-09 07:29:44] Requested to stop listener
      [2012-02-09 07:29:44] Confirming request to stop listener
      [2012-02-09 07:29:44] Action deleted: Listener
      [2012-02-09 07:29:44] Cleanup...
      [2012-02-09 07:29:44] IsLongTimeNoUpdates...
      [2012-02-09 07:29:44] Days elapsed: 2
      [2012-02-09 07:29:44] ARM returns ERROR_SUCCESS
      [2012-02-09 07:29:44] Adobe ARM 1.5.7.0 logging finished.

        • 1. Re: Persistent AdobeArm failure to update
          LeoAdobeX Community Member

          The log you provided is from Updater session started when AdobeARM.exe was launched from Run registry on User logging.

          There are no errors and Updater itself seems to be working fine.

           

          The error is not from Updater - it is from unsuccessful attempt by the Reader application itself to launch Updater.

          Most likely there is some kind of missmatch of permissions between Reader and Updater.

          Similar issue was reported quite some time ago on this forum, but  as far as I can remember the exact cause of the issue was not found.

          Just a hint - Reader (actually Updater.api file) is using ShellExecuteEx API to launch AdobeARM.exe.

          Think about possible reasons this API fails.

          • 2. Re: Persistent AdobeArm failure to update
            Ankit_Jain Adobe Employee

            Could you try and do the following:

             

            1. Delete the following files from the %temp% location (do take a backup of the AdobeARM.log file first)

                AdobeARM.log

                AdobeARM_NotLocked.log

                ARMUI.ini

               

            2. Launch Adobe Reader X now, and click on Help > Check for Updates. Do you still see the error?

             

            3. If you are still seeing the error, try and delete the folder C:\Program Files (x86)\Common Files\Adobe\ARM

                Now initiate a repair operation for Adobe Reader from within the Control Panel.

             

            If you are still seeing the error message, please post the contents of the new AdobeARM.log file created.

            • 3. Re: Persistent AdobeArm failure to update
              CardNation Community Member

              I'm seeing a similar issue. Windows 7 32. I've done the steps above, here is the new log.

               

              [2012-02-24 13:14:20] ProductName: Adobe Reader X (10.1.0)

              [2012-02-24 13:14:20] ProductVersion: 10.1.0

              [2012-02-24 13:14:20] ProductUACPatching: disabled

              [2012-02-24 13:14:20] Admin User, IsElevated returns 1

              [2012-02-24 13:14:20] Found preference AUTO_ALL.

              [2012-02-24 13:14:20] New file object: AdbeRdrUpd1012.msp

              [2012-02-24 13:14:20] ArmUpdate record found.

              [2012-02-24 13:14:20] Newer version ARM Update is not available.

              [2012-02-24 13:14:28] No CRD to store

              [2012-02-24 13:14:54] ShellExecute failed

              [2012-02-24 13:14:54]    Error Code: 1223

               

              [2012-02-24 13:14:54] ** Setting Error Condition:

              [2012-02-24 13:14:54]    Error Code: 160200

               

              [2012-02-24 13:14:54] ShellExecute failed with SE_ERR_ACCESSDENIED

              • 4. Re: Persistent AdobeArm failure to update
                vsh07 Community Member

                Hi CardNation,

                This is just a part of the log so please provide the full log of the last session. It would be really helpful if you can provide a verbose log instead of simple log.It will help me to understand what is the actual cause of this issue.

                Please find below steps to create a verbose log:

                 

                1. Type regedit in Run

                2. Go to HKEY_LOCAL_MACHINE\Software\Adobe\Adobe ARM\1.0\ARM\

                3. Create the key iLogLevel (it is a DWORD)

                4. Set iLogLevel as 1.

                 

                Paste the log of the last ARM session here.

                • 5. Re: Persistent AdobeArm failure to update
                  CardNation Community Member

                  Thanks for your help. Here is the verbose log file.

                   

                  [2012-02-27 08:38:56] Adobe ARM 1.5.5.0 logging started.

                  [2012-02-27 08:38:56] Command Line:

                  [2012-02-27 08:38:56] FindCurrentPDFOwner...

                  [2012-02-27 08:38:56] GetFileVersion(): C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe

                  [2012-02-27 08:38:56] File version: 10.1.0.534

                  [2012-02-27 08:38:57] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}

                  [2012-02-27 08:38:57] ProductName: Adobe Reader X (10.1.0)

                  [2012-02-27 08:38:57] ProductVersion: 10.1.0

                  [2012-02-27 08:38:57] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0

                  [2012-02-27 08:38:57] ProductInstallDir: C:\Program Files\Adobe\Reader 10.0\

                  [2012-02-27 08:38:57] UAC Patching is not found enabled

                  [2012-02-27 08:38:57] InitUIStrings...

                  [2012-02-27 08:38:57] InitListener...

                  [2012-02-27 08:38:57] Init...

                  [2012-02-27 08:38:57] Notify...

                  [2012-02-27 08:38:57] Could not find ARM server to notify

                  [2012-02-27 08:38:57]    GetLastError(): 2 - The system cannot find the file specified.

                   

                   

                  [2012-02-27 08:38:57] StartServer...

                  [2012-02-27 08:38:57] IsVistaOrLater returns 1

                  [2012-02-27 08:38:57] ARM Server started

                  [2012-02-27 08:38:57] RunAutomatic...

                  [2012-02-27 08:38:57] Launched: C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe

                  [2012-02-27 08:38:57] CanStart...

                  [2012-02-27 08:38:57] IsEULA_Accepted...

                  [2012-02-27 08:38:57] EULA accepted from 1

                  [2012-02-27 08:38:57] IsPatchingDisabled...

                  [2012-02-27 08:38:57] UAC is enabled

                  [2012-02-27 08:38:57] GetPreferences...

                  [2012-02-27 08:38:57] Found preference AUTO_ALL.

                  [2012-02-27 08:38:57] IsTimeElapsed...

                  [2012-02-27 08:38:57] Minutes elapsed: 120840

                  [2012-02-27 08:38:57] InitDownloadManager...

                  [2012-02-27 08:38:57] CanStart returns 1

                  [2012-02-27 08:38:57] Downloading Manifest:

                  [2012-02-27 08:38:57]    URL: https://armmf.adobe.com/arm-manifests/win/Reader10Manifest.msi

                  [2012-02-27 08:38:57]    file: C:\ProgramData\Adobe\ARM\Reader_10.1.0\Reader10Manifest.msi

                  [2012-02-27 08:38:57] DownloadFileAndWait()

                  [2012-02-27 08:38:57] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\Reader_10.1.0\Reader10Manifest.msi

                  [2012-02-27 08:38:57] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/Reader10Manifest.msi

                  [2012-02-27 08:38:57] downLoadFileSet(): File Count: 1

                  [2012-02-27 08:39:06] Server to set iNotify value in HKEY_CURRENT_USER: 50949

                  [2012-02-27 08:39:06] Listener - activating UI

                  [2012-02-27 08:39:16]    Percent Complete: 16%

                  [2012-02-27 08:39:16]    Bytes Total: 6a00          Bytes Transferred: 1117

                  [2012-02-27 08:39:16]    Files Total: 1                    Files Transferred: 0

                  [2012-02-27 08:39:16]    Percent Complete: 16%

                  [2012-02-27 08:39:16]    Bytes Total: 6a00          Bytes Transferred: 1117

                  [2012-02-27 08:39:16]    Files Total: 1                    Files Transferred: 0

                  [2012-02-27 08:39:16]    Percent Complete: 16%

                  [2012-02-27 08:39:16]    Bytes Total: 6a00          Bytes Transferred: 1117

                  [2012-02-27 08:39:16]    Files Total: 1                    Files Transferred: 0

                  [2012-02-27 08:39:16]    Percent Complete: 16%

                  [2012-02-27 08:39:16]    Bytes Total: 6a00          Bytes Transferred: 1117

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                  [2012-02-27 08:39:25]    Files Total: 1                    Files Transferred: 0

                  [2012-02-27 08:39:25] Manifest downloaded successfully with BITs: C:\ProgramData\Adobe\ARM\Reader_10.1.0\Reader10Manifest.msi

                  [2012-02-27 08:39:25] StoreCRD...

                  [2012-02-27 08:39:25] InitSession...

                  [2012-02-27 08:39:25] InitUpdateData...

                  [2012-02-27 08:39:25] InitArmUpdate...

                  [2012-02-27 08:39:25] ArmUpdate record found.

                  [2012-02-27 08:39:25] IsNewArmAvailable...

                  [2012-02-27 08:39:25] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                  [2012-02-27 08:39:25] File version: 1.5.5.0

                  [2012-02-27 08:39:25] IsNewArmAvailable: NewBuildNumber > BuildNumber, returning 1.

                  [2012-02-27 08:39:25] AddArmUpdateObject:

                  [2012-02-27 08:39:25]    file - ARM.msi

                  [2012-02-27 08:39:25]    ARM version - 1.5.7.0

                  [2012-02-27 08:39:25]    type - 7z

                  [2012-02-27 08:39:25]    url - https://armmf.adobe.com/arm-updates/win/ARM/1.5.7/ARM_1570.msi

                  [2012-02-27 08:39:25] File list in Manifest: AdbeRdrUpd1012.msp

                  [2012-02-27 08:39:25] InitUpdateAttributes...

                  [2012-02-27 08:39:25] InitUpdateFiles...

                  [2012-02-27 08:39:25] New file object: AdbeRdrUpd1012.msp

                  [2012-02-27 08:39:25] AddFileObject...

                  [2012-02-27 08:39:25] InitFilesInUse...

                  [2012-02-27 08:39:25] WaitFilesInUse is not set in Manifest

                  [2012-02-27 08:39:25] InitManifestProperties...

                  [2012-02-27 08:39:25] ErrorDetailsURL property found set in manifest.

                  [2012-02-27 08:39:25] SetupArmUpdate...

                  [2012-02-27 08:39:25] DownloadArmUpdate...

                  [2012-02-27 08:39:25] Extract7zArchive...

                  [2012-02-27 08:39:25]    File: C:\ProgramData\Adobe\ARM\Reader_10.1.0\ARM.msi

                  [2012-02-27 08:39:25]    archive file: C:\ProgramData\Adobe\ARM\Reader_10.1.0\AdobeARM.bin

                  [2012-02-27 08:39:25] ExtractFilesFrom7zArchive...

                  [2012-02-27 08:39:25] C:\ProgramData\Adobe\ARM\Reader_10.1.0\14572

                  [2012-02-27 08:39:25]    GetLastError(): 2 - The system cannot find the file specified.

                   

                   

                  [2012-02-27 08:39:25] ExtractFilesFrom7zArchive() - Source: C:\ProgramData\Adobe\ARM\Reader_10.1.0\AdobeARM.bin

                  [2012-02-27 08:39:25] ExtractFilesFrom7zArchive() - Extracted at: C:\ProgramData\Adobe\ARM\Reader_10.1.0\14572

                  [2012-02-27 08:39:25] UpdateFilesTimeStamp...

                  [2012-02-27 08:39:25] Updated time stamps for 4 files

                  [2012-02-27 08:39:25] SetupArmUpdate returns 1.

                  [2012-02-27 08:39:25] DownloadFiles...

                  [2012-02-27 08:39:25] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_10.1.0\AdbeRdrUpd1012.msp

                  [2012-02-27 08:39:25] InitInstalls...

                  [2012-02-27 08:39:25] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_10.1.0\AdbeRdrUpd1012.msp

                  [2012-02-27 08:39:25] WaitForMsiMutex...

                  [2012-02-27 08:39:25] WaitFilesInUse...

                  [2012-02-27 08:39:25] MustElevate...

                  [2012-02-27 08:39:25] ShowArmDialog...

                  • 6. Re: Persistent AdobeArm failure to update
                    vsh07 Community Member

                    Thanks CardNation!

                    I am not able to see any problem in this log. Can you please tell me the exact problem you are facing here and what did you do which resulted in Error in your previous log?

                    This log shows that you are on 10.1.0 and you have received update notification (to update your Reader to 10.1.2).Please update to 10.1.2 and you can turn off this update notification in future(if you want to but I would recommend not to ). Please let me know if you face any problem during updation of Reader 10.1.0 to 10.1.2

                    • 7. Re: Persistent AdobeArm failure to update
                      CardNation Community Member

                      Thanks for the response.

                       

                      The issue I am seeing is that, Adobe ARM is failing to automatically update when a non admin is logged in.

                       

                      According to this document (pg 15): http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

                       

                      Updates should happen automatically in Adobe Reader X 10. and higher when UAC is on and the registry entries have been made.

                       

                      However updater is running, but won't install, asking for elevated permissions.

                      • 8. Re: Persistent AdobeArm failure to update
                        vsh07 Community Member

                        But this doc(pg 15 of http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Up dater.pdf) nowhere says that a non admin user will not require elevation in fully automatic mode.

                        • 9. Re: Persistent AdobeArm failure to update
                          CardNation Community Member

                          Page 12, first line.

                           

                          "Quarterly MSP updates and out-of-cycle patches install without elevation and administrator

                          privilege"

                           

                          The diagram indicates that Admin privs needed only if UAC is off.

                          • 10. Re: Persistent AdobeArm failure to update
                            LeoAdobeX Community Member

                            CardNation,

                             

                            Based on the log, at least 3 conditions are not met for the Updater to install 10.1.2 Patch in full auto mode in your case-

                             

                            1.

                            [2012-02-27 08:38:57] UAC Patching is not found enabled

                            Please read more here - http://msdn.microsoft.com/en-us/library/windows/desktop/aa372388(v=vs.85).aspx

                             

                            2.

                            Updater needs to self-update itself.

                            [2012-02-27 08:39:25] IsNewArmAvailable: NewBuildNumber > BuildNumber, returning 1.

                            Refer to page 12 in the document you have mentioned

                            http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Up dater.pdf

                             

                            3.

                            ARM Service is not enabled currently (you might find it running on your system), which prevents Updater to elevate itself silently.

                            Expect this one to change sometime in the future release.

                            • 11. Re: Persistent AdobeArm failure to update
                              TSM421

                              I think I just fixed this finally and it was a dumb way on Windows 7 x64

                               

                              In an elevated Explorer window:

                               

                              1. Make the following directory: c:\program files\common files\adobe

                              2. Copy the c:\program files (x86)\common files\adobe\ARM folder (and all its subfolders) to c:\program files\Common Files\Adobe

                               

                              Try launching Reader and choosing "Check for Updates" from the Help menu.  Mine came up with the "Checking for updates" for the first time ever.

                               

                               

                              For reference here are the logs from Before and After:

                               

                              Before (Fail to launch AdobeArm.exe Error)

                              [2012-06-04 12:07:35] Adobe ARM 1.5.7.0 logging started.

                              [2012-06-04 12:07:35] Command Line:

                              [2012-06-04 12:07:35] FindCurrentPDFOwner...

                              [2012-06-04 12:07:35] GetFileVersion(): C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe

                              [2012-06-04 12:07:35] File version: 10.1.3.23

                              [2012-06-04 12:07:35] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}

                              [2012-06-04 12:07:35] ProductName: Adobe Reader X (10.1.3)

                              [2012-06-04 12:07:35] ProductVersion: 10.1.3

                              [2012-06-04 12:07:35] ProductUACPatching: enabled

                              [2012-06-04 12:07:35] Product UI Language: ENU

                              [2012-06-04 12:07:35] ProductLanguage: 1033

                              [2012-06-04 12:07:35] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0

                              [2012-06-04 12:07:35] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\

                              [2012-06-04 12:07:35] InitUIStrings...

                              [2012-06-04 12:07:35] InitListener...

                              [2012-06-04 12:07:35] Init...

                              [2012-06-04 12:07:35] Notify...

                              [2012-06-04 12:07:35] Could not find ARM server to notify

                              [2012-06-04 12:07:35]    GetLastError(): 2 - The system cannot find the file specified.

                              [2012-06-04 12:07:35] StartServer...

                              [2012-06-04 12:07:35] IsVistaOrLater returns 1

                              [2012-06-04 12:07:35] ARM Server started

                              [2012-06-04 12:07:35] Action added: Listener

                              [2012-06-04 12:07:35] RunAutomatic...

                              [2012-06-04 12:07:35] Launched: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe

                              [2012-06-04 12:07:35] CanStart...

                              [2012-06-04 12:07:35] IsEULA_Accepted...

                              [2012-06-04 12:07:35] EULA accepted from 2

                              [2012-06-04 12:07:35] IsPatchingDisabled...

                              [2012-06-04 12:07:35] Admin User, IsElevated returns 1

                              [2012-06-04 12:07:35] GetPreferences...

                              [2012-06-04 12:07:35] Automatic preferences not provided with command line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                              [2012-06-04 12:07:35] IsTimeElapsed...

                              [2012-06-04 12:07:35] Minutes elapsed: 222

                              [2012-06-04 12:07:35] Time elapsed is less than time limit - returning 0

                              [2012-06-04 12:07:35]    Error Code: 120300

                               

                              [2012-06-04 12:07:35] SwitchToOtherProduct...

                              [2012-06-04 12:07:35] SwitchToOtherProduct retuns 0

                              [2012-06-04 12:07:35] Notify...

                              [2012-06-04 12:07:35] WriteFile succeeded in Notify

                              [2012-06-04 12:07:35] Requested to stop listener

                              [2012-06-04 12:07:35] Confirming request to stop listener

                              [2012-06-04 12:07:35] Action deleted: Listener

                              [2012-06-04 12:07:35] Cleanup...

                              [2012-06-04 12:07:35] IsLongTimeNoUpdates...

                              [2012-06-04 12:07:35] Days elapsed: 0

                              [2012-06-04 12:07:35] ARM returns ERROR_SUCCESS

                              [2012-06-04 12:07:35] Adobe ARM 1.5.7.0 logging finished.

                               

                              After (Updater works)

                              [2012-06-04 12:10:39] Adobe ARM 1.5.7.0 logging started.

                              [2012-06-04 12:10:39] Command Line: /PRODUCT:Reader /VERSION:10.0 /MODE:1

                              [2012-06-04 12:10:39] InitUpdatedProductInfo: Launched by app or relaunched

                              [2012-06-04 12:10:39] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}

                              [2012-06-04 12:10:39] ProductName: Adobe Reader X (10.1.3)

                              [2012-06-04 12:10:39] ProductVersion: 10.1.3

                              [2012-06-04 12:10:39] ProductUACPatching: enabled

                              [2012-06-04 12:10:39] Product UI Language: ENU

                              [2012-06-04 12:10:39] ProductLanguage: 1033

                              [2012-06-04 12:10:39] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0

                              [2012-06-04 12:10:39] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\

                              [2012-06-04 12:10:39] InitUIStrings...

                              [2012-06-04 12:10:39] InitListener...

                              [2012-06-04 12:10:39] Init...

                              [2012-06-04 12:10:39] Notify...

                              [2012-06-04 12:10:39] Could not find ARM server to notify

                              [2012-06-04 12:10:39]    GetLastError(): 2 - The system cannot find the file specified.

                              [2012-06-04 12:10:39] StartServer...

                              [2012-06-04 12:10:39] IsVistaOrLater returns 1

                              [2012-06-04 12:10:39] ARM Server started

                              [2012-06-04 12:10:39] Action added: Listener

                              [2012-06-04 12:10:39] RunManual...

                              [2012-06-04 12:10:39] Action added: Dialog

                              [2012-06-04 12:10:39] CanStart...

                              [2012-06-04 12:10:39] IsEULA_Accepted...

                              [2012-06-04 12:10:39] EULA accepted from 2

                              [2012-06-04 12:10:39] IsPatchingDisabled...

                              [2012-06-04 12:10:39] Admin User, IsElevated returns 1

                              [2012-06-04 12:10:39] GetPreferences...

                              [2012-06-04 12:10:39] Automatic preferences not provided with command line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.

                              [2012-06-04 12:10:39] InitDownloadManager...

                              [2012-06-04 12:10:39] UAC is enabled

                              [2012-06-04 12:10:39] CanStart returns 1

                              [2012-06-04 12:10:39] Action added: Download Manifest

                              [2012-06-04 12:10:39] Downloading Manifest:

                              [2012-06-04 12:10:39]    URL: https://armmf.adobe.com/arm-manifests/win/Reader10Manifest.msi

                              [2012-06-04 12:10:39]    file: C:\ProgramData\Adobe\ARM\Reader_10.1.3\Reader10Manifest.msi

                              [2012-06-04 12:10:39] DownloadManifestDirectly...

                              [2012-06-04 12:10:39] DownloadFileDirectly...

                              [2012-06-04 12:10:42] Download success: https://armmf.adobe.com/arm-manifests/win/Reader10Manifest.msi

                              [2012-06-04 12:10:42] Manifest download success

                              [2012-06-04 12:10:42] Action deleted: Download Manifest

                              [2012-06-04 12:10:42] InitSession...

                              [2012-06-04 12:10:42] InitUpdateData...

                              [2012-06-04 12:10:42] InitUpgrade...

                              [2012-06-04 12:10:42] Upgrade disabled in manual mode

                              [2012-06-04 12:10:42] No updates in Manifest for current product configuration.

                              [2012-06-04 12:10:42] No files in Session, setting NO_UPDATES mode

                              [2012-06-04 12:10:42] ShowArmDialog...

                              [2012-06-04 12:10:53] User exited

                              [2012-06-04 12:10:53] Action deleted: Dialog

                              [2012-06-04 12:10:53] Notify...

                              [2012-06-04 12:10:53] WriteFile succeeded in Notify

                              [2012-06-04 12:10:53] Requested to stop listener

                              [2012-06-04 12:10:53] Confirming request to stop listener

                              [2012-06-04 12:10:53] Action deleted: Listener

                              [2012-06-04 12:10:53] Cleanup...

                              [2012-06-04 12:10:53] ARM returns ERROR_SUCCESS

                              [2012-06-04 12:10:53] Adobe ARM 1.5.7.0 logging finished.

                              • 12. Re: Persistent AdobeArm failure to update
                                CopelandToyota Community Member

                                I just had the same exact issue with Adobe Reader 11.0.1 on a brand new Windows 7 64-bit machine from HP. I did a reformat prior to finding this solution and that did not fix the problem.

                                 

                                Your fix worked. However, I am unable to reproduce this problem on any other Windows 7 64-bit machine on my network.

                                 

                                Any idea why this might be a problem related to just certain machines? Also, this issue still exists in 11.0.

                                • 13. Re: Persistent AdobeArm failure to update
                                  techhit1

                                  I'm having the same issue with having automatic updates applied, as a standard user on Windows 7 x64.

                                   

                                  I can't get the fix to work.  I'm installing 11.0.00 (to see if it will pick up the 11.0.01 update).  I've set Adobe Reader to automatically download and install updates.  This is a quarterly critical update.

                                   

                                  It detects 11.0.01 is available to install in the notification area, and when I click "Install" I get a UAC prompt asking for admin credentials.

                                   

                                  [2013-02-18 13:40:33] Adobe ARM 1.7.0.0 logging started.
                                  [2013-02-18 13:40:33] Command Line:
                                  [2013-02-18 13:40:33] FindCurrentPDFOwner...
                                  [2013-02-18 13:40:33] .pdf value: AcroExch.Document.11
                                  [2013-02-18 13:40:33] GetFileVersion(): C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
                                  [2013-02-18 13:40:33] File version: 11.0.0.379
                                  [2013-02-18 13:40:33] ProductCode: {AC76BA86-7AD7-1033-7B44-AB0000000001}
                                  [2013-02-18 13:40:33] ProductName: Adobe Reader XI
                                  [2013-02-18 13:40:33] ProductVersion: 11.0.00
                                  [2013-02-18 13:40:33] ProductUACPatching: enabled
                                  [2013-02-18 13:40:33] Product UI Language: ENU
                                  [2013-02-18 13:40:33] ProductLanguage installed: 1033
                                  [2013-02-18 13:40:33] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\11.0
                                  [2013-02-18 13:40:33] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 11.0\
                                  [2013-02-18 13:40:33] InitUIStrings...
                                  [2013-02-18 13:40:33] InitListener...
                                  [2013-02-18 13:40:33] Init...
                                  [2013-02-18 13:40:33] Notify...
                                  [2013-02-18 13:40:33] Could not find ARM server to notify
                                  [2013-02-18 13:40:33]    GetLastError(): 2 - The system cannot find the file specified.

                                  [2013-02-18 13:40:33] StartServer...
                                  [2013-02-18 13:40:33] IsVistaOrLater returns 1
                                  [2013-02-18 13:40:34] ARM Server started
                                  [2013-02-18 13:40:34] Action added: Listener
                                  [2013-02-18 13:40:34] RunAutomatic...
                                  [2013-02-18 13:40:34] Launched: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\Reader_sl.exe
                                  [2013-02-18 13:40:34] CanStart...
                                  [2013-02-18 13:40:34] IsEULA_Accepted...
                                  [2013-02-18 13:40:34] EULA accepted from 2
                                  [2013-02-18 13:40:34] IsPatchingDisabled...
                                  [2013-02-18 13:40:34] UAC is enabled
                                  [2013-02-18 13:40:34] Admin User, IsElevated returns 1
                                  [2013-02-18 13:40:34] GetPreferences...
                                  [2013-02-18 13:40:34] Using found registered preference AUTO_ALL

                                  [2013-02-18 13:40:34] IsTimeElapsed...
                                  [2013-02-18 13:40:34] Minutes elapsed: 5992
                                  [2013-02-18 13:40:34] IsErrorExpired...
                                  [2013-02-18 13:40:34] Last error is not registered
                                  [2013-02-18 13:40:34] InitDownloadManager...
                                  [2013-02-18 13:40:34] CanStart returns 1
                                  [2013-02-18 13:40:34] Network is available, waited 0 ms
                                  [2013-02-18 13:40:34] Action added: Download Manifest
                                  [2013-02-18 13:40:34] Downloading Manifest:
                                  [2013-02-18 13:40:34]    URL: https://armmf.adobe.com/arm-manifests/win/Reader11Manifest.msi
                                  [2013-02-18 13:40:34]    file: C:\ProgramData\Adobe\ARM\Reader_11.0.00\Reader11Manifest.msi
                                  [2013-02-18 13:40:34] DownloadFileAndWait()
                                  [2013-02-18 13:40:34] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\Reader_11.0.00\Reader11Manifest.msi
                                  [2013-02-18 13:40:34] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/Reader11Manifest.msi
                                  [2013-02-18 13:40:34] downLoadFileSet(): File Count: 1
                                  [2013-02-18 13:40:45] StoreCRD...
                                  [2013-02-18 13:40:45] No CRD to store
                                  [2013-02-18 13:40:45] Manifest downloaded successfully with BITs: C:\ProgramData\Adobe\ARM\Reader_11.0.00\Reader11Manifest.msi
                                  [2013-02-18 13:40:45] Action deleted: Download Manifest
                                  [2013-02-18 13:40:45] InitSession...
                                  [2013-02-18 13:40:45] InitUpdateData...
                                  [2013-02-18 13:40:46] InitUpgrade...
                                  [2013-02-18 13:40:46] Upgrade data not available: Upgrade ID
                                  [2013-02-18 13:40:46] File list in Manifest: AdbeRdrUpd11001.msp
                                  [2013-02-18 13:40:46] InitUpdateFiles...
                                  [2013-02-18 13:40:46] EvaluateCondition...: AdbeRdrUpd11001_all
                                  [2013-02-18 13:40:46] InitUpdateAttributes...
                                  [2013-02-18 13:40:46] New file object: AdbeRdrUpd11001.msp
                                  [2013-02-18 13:40:46] AddFileObject...
                                  [2013-02-18 13:40:46] InitFilesInUse...
                                  [2013-02-18 13:40:46] info: WaitFilesInUse is not set in Manifest
                                  [2013-02-18 13:40:46] InitManifestProperties...
                                  [2013-02-18 13:40:46] ErrorDetailsURL property found in manifest
                                  [2013-02-18 13:40:46] AllowServiceEx property found in manifest: 2
                                  [2013-02-18 13:40:46] WhatsNewURL property found in manifest
                                  [2013-02-18 13:40:46] UpgradeName property found in manifest
                                  [2013-02-18 13:40:46] info: AllowCancelBITsJobs is not set in Manifest
                                  [2013-02-18 13:40:46] InitArmUpdate...
                                  [2013-02-18 13:40:46] EvaluateCondition...: DisableArmUpdate
                                  [2013-02-18 13:40:46] ArmUpdate record found.
                                  [2013-02-18 13:40:46] IsNewArmAvailable...
                                  [2013-02-18 13:40:46] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
                                  [2013-02-18 13:40:46] File version: 1.7.0.0
                                  [2013-02-18 13:40:46] IsNewArmAvailable: NewBuildNumber > BuildNumber, returning 1.
                                  [2013-02-18 13:40:46] AddArmUpdateObject:
                                  [2013-02-18 13:40:46]    file - ARM.msi
                                  [2013-02-18 13:40:46]    ARM version - 1.7.2.0
                                  [2013-02-18 13:40:46]    type - 7z
                                  [2013-02-18 13:40:46]    url - https://armmf.adobe.com/arm-updates/win/ARM/1.7.2/ARM_1720.msi
                                  [2013-02-18 13:40:46] SetupArmUpdate...
                                  [2013-02-18 13:40:46] DownloadArmUpdate...
                                  [2013-02-18 13:40:46] Extract7zArchive...
                                  [2013-02-18 13:40:46]    File: C:\ProgramData\Adobe\ARM\Reader_11.0.00\ARM.msi
                                  [2013-02-18 13:40:46]    archive file: C:\ProgramData\Adobe\ARM\Reader_11.0.00\AdobeARM.bin
                                  [2013-02-18 13:40:46] ExtractFilesFrom7zArchive...
                                  [2013-02-18 13:40:46] C:\ProgramData\Adobe\ARM\Reader_11.0.00\23153
                                  [2013-02-18 13:40:46]    GetLastError(): 2 - The system cannot find the file specified.

                                  [2013-02-18 13:40:46] Archive path: C:\ProgramData\Adobe\ARM\Reader_11.0.00\AdobeARM.bin
                                  [2013-02-18 13:40:46] Files extracted successfully at: C:\ProgramData\Adobe\ARM\Reader_11.0.00\23153
                                  [2013-02-18 13:40:46] SetupArmUpdate returns 1
                                  [2013-02-18 13:40:46] DownloadFiles...
                                  [2013-02-18 13:40:46] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_11.0.00\AdbeRdrUpd11001.msp
                                  [2013-02-18 13:40:46] CancelJobs
                                  [2013-02-18 13:40:46] GetJobs
                                  [2013-02-18 13:40:46] EnumJobs all users - access denied
                                  [2013-02-18 13:40:46] no registered jobs
                                  [2013-02-18 13:40:46] InitInstalls...
                                  [2013-02-18 13:40:46] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_11.0.00\AdbeRdrUpd11001.msp
                                  [2013-02-18 13:40:46] WaitForMsiMutex...
                                  [2013-02-18 13:40:46] WaitFilesInUse...
                                  [2013-02-18 13:40:46] MustElevate...
                                  [2013-02-18 13:40:46] ShowArmDialog...
                                  [2013-02-18 13:40:47] Action added: Dialog
                                  [2013-02-18 13:44:32] RelaunchARM...
                                  [2013-02-18 13:44:32] Command line for restart: /ArmUpdateExe:"C:\ProgramData\Adobe\ARM\Reader_11.0.00\23153" /MODE:1 /PRODUCT:Reader /VERSION:11 /LANG:ENU
                                  [2013-02-18 13:44:32] Launcher path: C:\ProgramData\Adobe\ARM\Reader_11.0.00\23153\AdobeARMHelper.exe
                                  [2013-02-18 13:44:35] ShellExecute failed
                                  [2013-02-18 13:44:35]    Error Code: 1223

                                  [2013-02-18 13:44:35] ** Setting Error Condition:
                                  [2013-02-18 13:44:35]    Error Code: 160200

                                  [2013-02-18 13:44:35] ShellExecute failed with SE_ERR_ACCESSDENIED

                                   

                                  Strangely enough, if I run the MSP directly (from C:\ProgramData\Adobe\ARM\Reader_11.0.00\AdbeRdrUpd11001.msp), I don't get any UAC prompt and the patch applies successfully.

                                   

                                  This is not ideal, as I need this to be deployed to an organisation where updates can be installed automatically and silently without any user interaction or UAC prompts.  Can anyone shed some light on this?

                                  • 14. Re: Persistent AdobeArm failure to update
                                    LeoAdobeX Community Member

                                    Do you have Adobe Acrobat Update Service running?

                                    Updater needs it because it needs to update itself.

                                    • 15. Re: Persistent AdobeArm failure to update
                                      techhit1 Community Member

                                      Leo - that's exactly the issue.  The updater engine downloads and attempts to install an update from 1.7.0 to 1.7.2 and this is where I'm getting the UAC elevation dialog.   The problem isn't with the MSP, because if I apply that manually as a standard user, that installs fine, but it's the fact that the Updater itself is required to be updated that's the causing the issue.

                                       

                                      The Adobe Acrobat Update Service is installed and running (running in the context of the SYSTEM account), but the AdobeARM executable launched via the HKLM\...Run registry key is run in the context of a standard user.

                                       

                                      I do not see how it's fundamentally possible for the self-updater to work as a standard user under Win 7 x64 (without UAC Elevation).

                                       

                                      http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

                                      On page 11 there's a bit of a contradiction.  Here's the following excerpt:

                                       

                                      "On Windows 64 bit systems, Updater behavior varies depending on whether User Account Control

                                      (UAC) is enabled:

                                       If UAC is enabled,

                                      Updater for Windows Basic operation

                                      Enterprise Administration for the Acrobat© Family of Products. Adobe Systems Inc. 12

                                       Quarterly MSP updates and out-of-cycle patches install without elevation and administrator

                                      privileges.

                                       Full installs from an MSI file require elevation.

                                       The Updater cannot run in fully automatic mode due to UAC confirmation dialogs. This is true

                                      even when the user is running with the built-in administrator account since Updater settings

                                      are global to all machine users.

                                      Note: Exceptions with UAC on: If the Updater must update itself prior to applying other

                                      updates and for users between 8.1.7 and 8.2, all updates require elevation. After 8.2, the

                                      above rules apply.

                                       If UAC is disabled, updating requires elevation administrator."

                                       

                                      Statement 1:

                                      The Updater cannot run in fully automatic mode due to UAC confirmation dialogs. 

                                       

                                      Statement 2:

                                      Note: Exceptions with UAC on: If the Updater must update itself prior to applying other

                                      updates and for users between 8.1.7 and 8.2, all updates require elevation. After 8.2, the

                                      above rules apply.

                                       

                                       

                                      So in support of statement 1, UAC will prevent automatic updates on Windows 64-bit.  However, Statement 2 says that this only applies between 8.1.7 and 8.2.

                                      • 16. Re: Persistent AdobeArm failure to update
                                        LeoAdobeX Community Member

                                        I agree that there are some areas in the User Guide that could be improved.

                                        The complication is that there are too many variables that affect Updater decision to show a dialog or proceed silently.

                                        You mentioned that User is Standard.

                                        For Standard User Updater needs to show UI even if Service is available.

                                        The reason is that Standard User must provide Admin credentials. When you get UAC prompt on this system, do you see an additional fields, such as User Name and Password?

                                        If YES, there is no way Updater can install updates silently even if preferences set to be "Download and install updates automatically"

                                        • 17. Re: Persistent AdobeArm failure to update
                                          techhit1 Community Member

                                          The answer is Yes, indeed.

                                           

                                          Thanks for confirming that I am correct, and that I am not going mad.

                                          • 18. Re: Persistent AdobeArm failure to update
                                            CopelandToyota Community Member

                                            Can anybody confirm that copying the ARM directory does allow updates to install? I did it and the error is gone.

                                             

                                            Have not had any needed updates yet.