• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Acrobat X SCCM Install Issue

New Here ,
Feb 21, 2012 Feb 21, 2012

Copy link to clipboard

Copied

Hello,

We are having an issue with installing Adobe Acrobat X (both Standard and Pro) using SCCM. The issue seems to be occurring only on system with previously installed versions of Adobe Acrobat. Specifically Acrobat 8 Standard. So far we've test on both Windows XP Pro and Windows 7 Enterprise. Both OS's with Adobe Acrobat installed have failed and both OS's without it installed have succeeded.

As far as SCCM is concerned, the software distribution package and advertisement are being deployed OK. We get the notification of software needing to be installed and the install kicks off, but it fails. We get the error in the Apps logs below:

Source: MsiInstaller

EventID: 11708

Info: Product: Adobe Acrobat X Standard - English, Français, Deutsch -- Installation operation failed.

The installer is compiled to use Admin rights, remove previously installed version, silent install, and to supress restart.

Is there any known issue with pushing Adobe Acrobat X installs using SCCM to workstations with perviously installed versions or anything? Or is there any install log file that's created I could look at?

Any info would be great! Thanks!

TOPICS
Acrobat

Views

9.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 27, 2012 Feb 27, 2012

Copy link to clipboard

Copied

We are experiencing this same issue. Before we get the 11708 error we get a few 1603 errors and before all those we get an entry saying the old version could be be uninstalled. The reason that the program cannot be uninstalled varies from machine to machine. The biggest issue we have is that SCCM is reporting that the install succeeded.

We have about 100 out of 600 machines with this issue. I tested one machine and found that the Uninstall of Adobe was broken. I had to run a MS Fixit to solve the problem,http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us.

We are hoping to find a better solution as we have another 2000 machines to deploy to and the false positive is a big issue. Tracking down which one reported correctly and which did not is a big hassle.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 27, 2012 Feb 27, 2012

Copy link to clipboard

Copied

A beta tool for cleaning up uninstalls and permissions issues will appear on LABs in a few days. Try it out.

Whatever method you choose, check the logs and see if you can identify the problem file/registry entry and then script the needed change.

http://labs.adobe.com/technologies/acrobat/.

Ben

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 20, 2012 Mar 20, 2012

Copy link to clipboard

Copied

Any word on when the beta tool for cleaning up uninstalls will be released?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
May 27, 2012 May 27, 2012

Copy link to clipboard

Copied

LATEST

Hi Chris,

Adobe Acrobat and Reader Cleaner tool has been released.

http://labs.adobe.com/downloads/acrobatcleaner.html

Is this what you were looking for?         

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines