32 Replies Latest reply: Oct 5, 2012 3:50 PM by Hitomi Kudo RSS

    Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit

    KhanAsh5 Community Member

      From last 1 week I'm facing an issue with flash player. Each time when I enable Shockwave Flash Object 11.1.102.55 add-on in IE9 it does not allow to load the page and show a message to recover the page and even sometimes browser got crashes. When I disable the Shockwave Flash Object 11.1.102.55 page loaded without flash and works fine.

       

      I have installed Google Chrome and flash is working fine in Google Chrome browser but I need IE9 as most of my application IE9 supporting.

       

      My system configuration is as follows

      OS : Windows Vista 32 Bit with SP2

      Browser : IE 9 Antivirus: Kaspersky Internet Security

       

      Below are some steps which I have taken to resolve this issue but no success:

      - Uninstalled the IE 9 and found the same issue in IE 8

      - Enable the ActiveX filter but after that page works fine but flash image will not display

       

      Kindly let me know if you required any log files or information to solve this issue. I need help from adobe to solve my system problem.

        • 1. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
          Carl E. Myers Jr. Community Member

          Update to 11.1.102.62.  And change I.E. from GPU rendering to software rendering:

          Click Start, type Internet options, click Internet options, click Advanced tab, check Use software rendering instead of GPU rendering.

          What is your video adapter and driver version?

          • 2. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
            KhanAsh5 Community Member

            GPU rendering to software rendering is showing as disable I cant change it see below pic:

            Video adapter and display driver details are as follows:

             

            Intel(R) Graphics Media Accelerator Driver for Mobile Report


            Report Date:  02/23/2012
            Report Time[hr:mm:ss]: 00:00:47
            Driver Version:  7.14.10.1587
            Operating System:  Windows Vista (TM) Home Premium* , Service Pack 2 (6.0.6002)
            Default Language:  English
            DirectX* Version:  10.0
            Physical Memory:  2549 MB
            Minimum Graphics Memory: 8 MB
            Maximum Graphics Memory: 256 MB
            Graphics Memory in Use: 113 MB
            Processor:  x86 family 6 Model 14 Stepping 12
            Processor Speed:  1596 MHZ
            Vendor ID:  8086
            Device ID:  27A2
            Device Revision:  03


            *   Accelerator Information   *

            Accelerator in Use:  Mobile Intel(R) 945 Express Chipset Family
            Video BIOS:  1398
            Current Graphics Mode: 1280 by 800 True Color (60 Hz)

             

            *   Devices Connected to the Graphics Accelerator   *


            Active Notebook Displays: 1


            *   Notebook   *

            Monitor Name:  Generic PnP Monitor
            Display Type:  Digital
            Gamma Value:  2.20
            DDC2 Protocol:  Supported
            Maximum Image Size: Horizontal: Not Available
               Vertical:   Not Available
            Monitor Supported Modes:
            1280 by 800 (60 Hz)
            Display Power Management Support:
            Standby Mode: Not Supported
            Suspend Mode: Not Supported
            Active Off Mode: Not Supported

            * Other names and brands are the property of their respective owners.                                                                                                                                                                                                

             

            It is showing as disable I cant change it:

            Internetoption.jpg

            • 3. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
              chris.campbell Adobe Employee

              Could you try installing the latest version (11,1,102,62) to see if the crashes still occur?  If they do and you're willing to help us get to the bottom of it, please see the following FAQ for instructions on how to report crashes.  In particular, we'll need a crash log (instructions in the help doc), a URL, dxdiag system report, and any additional steps you can provide.  Once you have this, please open a bug over at bugbase.adobe.com and post back letting me know so I can investigate further.

               

              How do I report a Flash Player crash to Adobe?

               

              Thanks,

              Chris

              • 5. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                KhanAsh5 Community Member

                I have raised a bug under bugbase but not get any proper response. Below is my bugbase link:

                https://bugbase.adobe.com/index.cfm?event=bug&id=3113895

                 

                Even as you suggested I tried to create a crash log but failed to generate the crash log. I have taken below steps to generate crash log

                     - Executed Enable Crash Logging.reg

                     - Restarted my System

                     - Enable the Shockwave Flash Object 11.1.102.55 in Manage add-on of IE9

                     - Open a new IE browser window and pasted http://www.adobe.com/software/flash/about/

                     - IE got hanged and got a message near status bar says recover this page.

                     - I have clicked recover this page but no response then got windows recoving message

                     - Then I want to %localappdata% but not find Crash Log.

                 

                Please see screen sequence :

                Screen 1: After enabling Shockwave Flash Object 11.1.102.55

                Screen1.jpg

                Screen 2: When I got recovery message:

                Screen2.jpg

                Screen 3: When windows failed to recover:

                Screen3.jpg

                Screen 4: when ever i click anywhere on hanged page:

                Screen4.jpg

                Sceen 5: when I checked for Crash Dump and not found there:

                Screen5.jpg

                 

                As suggested by you to diable hardware acceleration I'm not able to do reason when I enable the flash player add-on my page got hanged and when I disable flash player add-on I got X mark image.

                 

                Kindly suggest what to do now?

                • 6. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                  Carl E. Myers Jr. Community Member

                  Looks like you are in a Catch-22 situation with I.E. 9.  You have enable the Flash Player to turn off acceleration but when you do, crash and burn.

                  Suggestions:

                  Try an older version of Flash Player:  http://kb2.adobe.com/cps/142/tn_14266.html

                  Get a new video card.

                  Revert to I.E. 8 and install Google Chrome Frame.

                  Use Google Chrome.

                  Ask Adobe to add the hardware acceleration setting switch to the local Flash Player Settings Manager.

                  • 7. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                    KhanAsh5 Community Member

                    I failed to install Flash Payer 10 I got a message saying latest version is available.

                    Not understand your suggestion to get new video card, as this video card is working correctly with flash till last month now what happend suddently that flash is creating problem.

                    I have already installed Google Chrome and flash player working correctly in that but problem is most of the web application support IE. So I really need IE 9.

                    • 8. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                      KhanAsh5 Community Member

                      Chris Campbell can you please help me out as you are from Adobe.

                      • 9. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                        Hitomi Kudo Adobe Employee

                        If your  trouble started one week ago, it may relate with our security update release for 11.1.102.62. If automatic update started but install didn't complete and somehow caused ActiveX plugin (Flash Player plugin for IE is called so) in bad state. I suggest you try uninstall Flash Player once and reinstall after. 

                         

                        Here is FAQ topic for uninstall: http://forums.adobe.com/thread/889574?tstart=0

                         

                        Once you uninstall Flash Player, please make sure you don't see it listed in IE9 manage add-ons list. Then go to http://get.adobe.com/flashplayer/ from IE9 and install as directed. (don't forget to quit IE when Adobe install helper asked so)  

                         

                        Flash Player for Chrome is fine even you run uninstaller but if you have FireFox and have Flash Player in it, it will be uninstalled  so you have to install FireFox side too.

                         

                        Hope you get FP work soon.

                        • 10. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                          KhanAsh5 Community Member

                          As suggested by you I have install and re-install the flash player but still same error exists. I have done this step more than 10 time now with no success.

                          Can some one tell me why I'm not able to generate crash dump when my IE is crashed after taking all the steps given above?

                           

                          One more thing to mention here:

                          I have installed Microsoft Fix IT Center to identify the issue but when ever I'm executing to test my IE I got a message saying your DEP is disable, do you want to enable it. When I answer it yes enable my DEP it closes windows successfully but when I re-run it again FixIT throws same message saying your DEP is disable.

                           

                          Does any one knows anything about DEP. Does this create any problem for Flash Player to execute in IE.

                          • 11. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                            KhanAsh5 Community Member

                            How do I disable hardware acceleration? when I'm enabling the flash player add-on then IE got hanged and when I disabled flash player add-on I got X mark image.

                            • 13. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                              KhanAsh5 Community Member

                              Above solution works only when you enable the flash player add-on in IE. But in my case when I'm enabling flash player add-on then it blocks the page to load into IE and it crashes the IE.

                              so I need some another solution like some registory setting change or configuration change to disable hardware acceleration.

                              • 14. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                Hitomi Kudo Adobe Employee

                                Have you tried clicking 'Reset...' in Internet properties->Advanced->Reset Internet Explore Settings to resolve the problem? It is suggested in this web page: http://www.brighthub.com/computing/windows-platform/articles/114938.aspx

                                • 15. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                  KhanAsh5 Community Member

                                  Yes, I have done a Reset multiple time in IE 9 but issue is not resolved. Even I have uninstall the IE 9 and after that Windows Vista goes to default browser i.e. IE8 and there also I faced same issue. Then I installed IE9 using windows update.

                                   

                                  It look like something is stopping in IE 9 to render the if page contains any flash object. I feel that is why I'm not able to generate crash dump.

                                  If page does not have flash object it render with out any issue in IE. 

                                   

                                  To test some conditions I stop my Antivirus, Firewall but no success in executing a page having flash object.

                                  • 16. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                    chris.campbell Adobe Employee

                                    What if you try and disable IE's GPU support using the "fix its" found on this page?

                                     

                                    http://support.microsoft.com/kb/2528233

                                     

                                    Chris

                                    • 17. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                      KhanAsh5 Community Member

                                      I have run both the Fix but nothing happend. In both case's Option "Use Software Rendering instead of GPU rendering" under Advance Tab of Internet option is remained checked after running the "Disable Fix it" and "Enable Fix it"

                                      • 18. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                        Carl E. Myers Jr. Community Member

                                        If I.E. 9 won't use GPU rendering with your video adapter setup, it is unlikely that Flash Player 11 will work with your video adapter setup.  Have you tried reverting back to I.E.8 and installing Google's Chrome Frame on I.E. 8?

                                        • 19. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                          KhanAsh5 Community Member

                                          Before 1 month back IE9 is working fine with Flash for me. I'm not sure if any automatic update happen for Flash player11. If you mean to say Flash Player 11 works only with GPU rendering then I'll prefer to uninstall the FP11 and go back to Flash Player 10.

                                           

                                          Are you sure Flash Player 11 works only with GPU Rendering?

                                           

                                          Do you know any link for Flash player 10.

                                           

                                          I have download by doing some google but when I try to install it say new version on adobe site. how to tell flash player dont look for new version install older one only.

                                           

                                          While I'll take your suggestion also and download Google's Chrome Frame but still not understand what is the advantage to install google chrome frame on IE8. Can you please explain me.

                                          • 20. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                            Carl E. Myers Jr. Community Member

                                            Are you sure Flash Player 11 works only with GPU Rendering?

                                             

                                            Adobe calls it Hardware acceleration, use of the GPU.  The crux of the matter is that I.E. 9 and Flash Player are making greater use of system GPU's and your GPU setup is four year old.

                                             

                                            While I'll take your suggestion also and download Google's Chrome Frame but still not understand what is the advantage to install google chrome frame on IE8. Can you please explain me.

                                             

                                            You said that embedded Flash Player 11.1.102.55 of Google Chrome worked on your system.  You said that Flash Player 11.1.102.55 did not work with I.E.8.  It is possible that putting Google's Chrome Frame with an embedded Flash Player on I.E.8 may work on your system.

                                            • 21. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                              KhanAsh5 Community Member

                                              But on top of this discussion some one say for hardware acceleration i need to right click on flash and under settings I need to uncheck the hardware acceleration checkbox.

                                              But as per you hardware acceleration is something under internet options>>Advance tab>> "Use Software Rendering instead of GPU rendering".

                                              Are you sure both are same thing? I'm bit confuse here

                                              • 22. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                Carl E. Myers Jr. Community Member

                                                It is not the same thing, it is two different modules using the same hardware.  I.E.9 and Flash Player 11 both attempt to use the GPU to increase the speed of displaying.  Adobe calls this use of the GPU, hardware acceleration; Microsoft calls this use of the GPU, GPU rendering.  When I.E.9 was set up on your system, the installer determined that your GPU was not suitable for GPU rendering, that is why Use software rendering instead of GPU rendering was already checked.  Flash Player 11 is making greater use of the GPU than your GPU is capable of delivering.  To uncheck hardware acceleration, you need to enable Flash Player in Internet Explorer, but when you do, crash.

                                                • 23. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                  KhanAsh5 Community Member

                                                  Your understanding is 100% correct and I appreciate your efforts to understand my issue.

                                                   

                                                  I think a month back I have done some mistake I checked the hardware acceleration by right click on flash player. but after that 2 times I have uninstall IE9, 7-8 times I have uninstall Flash Player.

                                                  Do you think after uninstallation of Flash player the value of hardware acceleration checkbox retains? if Flash Player retaining the values how can I do a clean uninstall so that all the values are resetted. As per my understanding the default value of hardware acceleration checkbox in Flash Player is uncheck.

                                                   

                                                  So it looks that problem is not in IE 9 but it is with Flash Player. There is no use to uninstall IE 9 now.

                                                  • 24. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                    KhanAsh5 Community Member

                                                    Carl, still issue is not solved.

                                                    Below are few tries I have done:

                                                         - I have modifed below registry key value from 1 to 0

                                                              HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\UseSWRender but does not solve the issue

                                                         - I have deleted below key after taking a backup

                                                              HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AdvancedOptions\Advance_GPU

                                                           but does not get any success.

                                                    I have done a clean uninstall of Flash 11 by removing all registory values and then done offline installation of Flash 10.3 but does not get any success to solve the issue.

                                                    • 25. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                      kratos9797

                                                      I was doing some updating of some of the stuff on my cousins computer today and one of them was installing Flash version 11.1.102.55.  When I restarted everything videos on youtube weren't working so I started googling possible solutions.  I found out that IE9 which I had just installed wasn't recognizing the current version of Sun Java Console so I had to go into the properties for it to enable XP compatiblity mode for Java and that seemed to fix the problem when I went back into IE9 and used the compatibility mode button.  I don't know if this would fix the original posters problem but I figured it couldn't hurt trying.

                                                      • 26. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                        cyberian75

                                                        I'm having the same problem on Windows 7 x64.  However, the problem is only with the 32-bit version of Internet Explorer.

                                                         

                                                        Did you fix your problem?

                                                        • 27. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                          KhanAsh5 Community Member

                                                          I don't find any fix for my problem. I started using Google Chrome

                                                          • 28. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                            chris.campbell Adobe Employee

                                                            Cyberian75, could you take a minute to cast your vote and comment for KhanAsh5's bug?

                                                             

                                                            https://bugbase.adobe.com/index.cfm?event=bug&id=3113895

                                                             

                                                            Thanks,

                                                            Chris

                                                            • 29. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                              rocko85796

                                                              I know this thread is 3 months old, but I have a solution that may help. This problem seems to be affecting how GOOGLE CHROME utilizes select components that IE9 uses.

                                                              First, UNINSTALL FLASH PLAYER from IE9 (google chrome has it built in - never remove)

                                                              second, go to MANAGE ADDONS and select RUN WITHOUT PERMISSIONS from the dropdown (SEE RED CIRCLE IN IMAGE)

                                                              tk2.jpg

                                                               

                                                              Locate and DISABLE GEPluginCoClass Object and GOOGLE UPDATE

                                                               

                                                              Disabled those after about 4 days of testing and using event viewer to isolate the problem, and now I can use IE9 for flash viewing. Hope this helps you guys.

                                                               

                                                              Now to expand upon the help request portion. Somehow during the FLASH UPDATE, FLASH attempted to install GOOGLE CHROME browser on top of the chrome browser I already had installed on my PC and it caused a problem when the UAC on WIN7 x64 blocked the install, since I didnt approve the chrome install, (it was a small checkbox that I overlooked).

                                                              tk7.jpg

                                                              Shame on you Adobe. This was bad business practice. It makes your company look bad. You get compensated for each install of the Chrome browser and toolbar, and to get the installs, you make the notification fairly small., easy to overlook. SUGGESTION, make the text larger, and DEFAULT the checkbox to be UNCHECKED. If I wanted CHROME, I would get it. I didnt go to Adobe to update my Flash version when the software said I needed to and have Chrome slipped in there to gain a profit-per-click. I know adobe doesnt include Chrome 'out of the goodness of their hearts', rather out of lust for their wallets. Ok, back on topic, apologies for the rant.

                                                               

                                                              Now, before when I had this issue in IE9, I was able to fix it by disabling hardware acceleration in IE9 settings and then in FLASH settings the GPU rendering. Then in MANAGE ADDONS I would disable SHOCKWAVE related and FLASH/ACTIVEX addons, CLOSE ie9, reopen and re-enable all and it worked.

                                                              After the chrome attempt, that no longer works.

                                                              Now, when I use my IE9 to view flash, I can only rightclick the flash window 1 time, then it wont right click anymore.

                                                              Also, it is still using CHROME FRAME even though I have uninstalled/disabled it.

                                                              tk3.jpg

                                                              This image was WITHIN IE9. If I use task manager to close all CHROME/GOOGLE processes, flash no longer works in IE9. This means IE9 is using the chromeframe or google associated parts of FLASH (Chrome has flash hardwired into it) even when I have it disabled, and it is not using flash as a standalone. However, IE9 64bit does not have this problem, but some sites do not work well with the 64bit version.

                                                              To further the confusion, I will also add this, in IE9, when I go to YOUTUBE or other site that uses FLASH player, I get the initial 'you need to install flash player' message for about half a second, then it disappears and plays the video. Again, when I close all the chrome.exe processes and google processes, it says I need to install it, but when I get to the flash site,

                                                               

                                                              tk6.jpg

                                                               

                                                              Now, there is a new updated version of flash, 11.4-----. I am hesitant to update out of fear of losing the ability to use IE9 and flash. I like Chrome and Firefox, but the US Government websites I use (FAA.gov, IACRA system and select parts of the NTSB and CFR portion) require IE7-8 or 9 and do not support any other browser and no plans are in place to expand that support any time soon, so it kind of limits me to requiring IE8/9 since a lot of sites no longer support IE7 either.

                                                              tk4.jpg

                                                              Apparently they now support Firefox 3+. Would be nice if Flash wasnt an issue.

                                                               

                                                              So, MR Adobe (personally I liked Macromedia service, easy to get hold of and fix an issue. Adobe service is harder to work with) any ideas?

                                                               

                                                              Please dont suggest the beginner solutions. I am well past that. Thanks

                                                              • 30. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                                Madlyb

                                                                Just letting you guys know that I just went through this with my machine. 

                                                                 

                                                                Starting throwing DEP in IE9 on Vista 32, and everything was fully up to date.  After playing the disable add-ons game, I narrowed it down to the Shockwave Flash Object.  Turn it off and the problem goes away immediately and only returns if I activate it.  Guess what is disabled on my machine now?

                                                                 

                                                                Please don't offer to debug, I disabled (and will probably uninstall) Shockwave.  Just sharing the problem.

                                                                • 31. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                                  Electrojim

                                                                  I had the same problem as the first poster to this thread.  Following a virus infection and removal, IE8 would not connect to any site.  The Search pane worked with Google, and a clicked suggestion under the Search pane woujld pop up in the main IE pane, but that's as far as it went.  IE8 would hang and have to be forced to shut off through Task Manager.

                                                                   

                                                                  By process of elimination as suggested in an early reply here, I disabled all add-ons, determining that Shockwave Flash Object was at fault.  I went through the recommended uninstall/reinstall... following EVERY step... and everything is fine now.

                                                                   

                                                                  Thanks to all here and for an authoritative Forum.

                                                                  • 32. Re: Shockwave Flash Object 11.1.102.55 crashes IE 9 on Vista 32 bit
                                                                    Hitomi Kudo Adobe Employee

                                                                    Electrojim,

                                                                     

                                                                    I'm happy to hear that you could solve your issue by reading this forum. We really appreciate Flash community folks' help here and there.

                                                                     

                                                                    thanks,

                                                                    Hitomi