5 Replies Latest reply: Apr 22, 2014 12:43 PM by Glad RSS

    Where does Photoshop Touch save jpgs?

    CoffeeGeeker

      For the life of me, I cannot find where Photoshop Touch saves jpg files from the main intro page (the only place I've found to even save files).

       

      I have a Transformer Prime TF201 tablet with all the latest updates. I also have a 32gb micro SD card installed as well as the 64gb of internal memory my TF201 has.

       

      So, when I do go to save (export?) a photo project, Touch says "save to camera roll" which is fine; but

       

      a) it's not in my standard camera rolls (either on the TF201's internal memory (DCIM and sub folders)

      b) it's not in my micro SD card's camera roll (also a DCIM) directly.

       

      I've tried opening and viewing every possible place it could be stored - Edited, Pictures, etc. Searched through both gallery app and Qpic app, can't find them.

       

      Where the heck does Photoshop Touch save local jpgs after you've worked on an image?

       

      And while I'm at it, why isn't there a dialog box to actually pick where you want to save files? The only options are "Save to Camera Roll" (not an option actually) and a pull down list to pick png or jpeg format. Would be nice to see a) select the directory you want, b) choose output image size as options.

       

      It's a great app, but is missing a lot of basic stuff.

       

      Mark

        • 1. Re: Where does Photoshop Touch save jpgs?
          CoffeeGeeker Community Member

          Also I want to make it clear - the saved images are not showing up in Android's Gallery, under Camera or any other folder. I've also done a file manager search for the images and cannot find them. I'm starting to think this does not actually save any images when I choose the save to local camera roll option.

          • 2. Re: Where does Photoshop Touch save jpgs?
            ibarrien Employee Hosts

            Hi,

             

            Normally the images exported to the Camera roll should be in the /sdcard/Pictures folder under the folder Adobe® Photoshop® Touch

             

            You should normally have no problem seing this in the Gallery application. You should also be able to see them from PS Touch when creating or importing from Local Photos and looking in Adobe® Photoshop® Touch folder.

            There is a problem with PS Touch mentioned in this thread (http://forums.adobe.com/message/4219812#4219812) where you need to clear some corrupted data from Media Storage to be able to see the images. Please try it out to see if it helps.

             

            For improvements please add an idea for this here: http://forums.adobe.com/community/creative_cloud_touch_apps/adobe_photoshop_touch?view=ide a so that we and other users can follow up on it.

             

            Thanks,

            Ignacio

            • 3. Re: Where does Photoshop Touch save jpgs?
              CoffeeGeeker Community Member

              I think I'm narrowing down the problem. On the Transformer Prime TF201, the "Pictures" folder is a system folder, and I cannot rename it, cannot delete files in it, or copy and past files into it via Astro or the Asus File manager. So obviously, Photoshop Touch cannot do this either. Because of this, it appears Photoshop Touch is effectively useless to me, unless I can save files in another location. I have not been able to change the status of the /mnt/sdcard/Pictures folder at all.

               

              I'd really like to see an option in Photoshop Touch to set your directory where you want to save images. It's very frustrating as it stands right now. I've been experimenting with the program for part of last evening, but not being able to save the images (they won't even email) outside of Photoshop Touch makes it pretty useless.

               

              This is obviously an Asus / Transformer Prime / Ice Cream Sandwich problem, but it is also Photoshop Touch's issue because PS Touch is very limited in the save file arena.

               

              EDIT: I had the exact same problem with the TF201's Music folder after I did the ICS upgrade (couldn't write to the folder, couldn't delete the folder or its contents), but I fixed it by renaming the folder (which I could do) to Music2 and created a new folder called Music.

               

              Just tried this with the TF201 Pictures folder. Renamed it Pictures2, then created a new folder called Pictures. And now the files save.

               

              So. The problem is Asus' build of ICS and how it ugpraded. A Full Factory Reset will apparently fix this, but I have a lot of time invested into setting up my Prime and won't do a full wipe and reset for one App's issues, even if it is a $10 app. But... it raises a few more concerns with the Photoshop Touch app

               

              a) it really, really needs a beefed up file save system. Not only should we be able to choose where to save, but also the size and even jpg quality settings. I'd also like additional options on top of jpeg and png - TIF, PSD come to mind.

              b) I'm concerned there were no warnings in PS Touch that it couldn't write the file to the TF201's internal storage.

               

              Mark

              • 4. Re: Where does Photoshop Touch save jpgs?
                MervB01

                I'll check out updates and see if that fixes it.... thanks for the replies

                • 5. Re: Where does Photoshop Touch save jpgs?
                  Glad Community Member

                  I'm having this problem on  my Galaxy Note 10.1 tablet. the recommended fix above doesnt help and I dont have an update option on the play site. Running 4.0.4.