1 Reply Latest reply: Mar 1, 2012 4:51 PM by CJ7474 RSS

    Adobe Acrobat 9 complains that licensing no longer works and repair doesn't help?  Ideas?

    CJ7474

      Adobe Acrobat 9 complains that licensing no longer works and repair doesn't help.  Ideas?

        • 1. Re: Adobe Acrobat 9 complains that licensing no longer works and repair doesn't help?  Ideas?
          CJ7474 Community Member

          Problem ocurred on Windows XP, Acrobat 9 Standard.  Believe error was 138:4 - licensing error

           

          Solution using Windows XP, Administrative tools under Control Panel

           

          1. Control Panel – Select
          2. Administrative Tools – Double Click
          3. Services – Double Click
          4. FLEXnet Licensing Service (Right click and select Properties)
          5. General Tab: Startup Type – change “Disabled” -> “Automatic”   Press Apply.
          6. Recovery Tab: 1st, 2nd, and Subsequent Failures – change “Take No Action” -> “Restart the Service”  Press Apply
          7. General Tab: Service Status – press “Start Button”  Press Apply
          8. Services window – check FLEXnet Licensing status = “Started”
          9. Verify fix by starting Adobe Acrobat 9 (rebooting not required).