4 Replies Latest reply: Mar 5, 2012 10:04 AM by Jeri H RSS

    "My Account" has no record of purchase

      1. I'm trying to transfer my Elements 8 from an old computer to my new one.   But the Order History part of  the My Account page says they have no record of  my purchase, either less than or more than 30 days ago.   I bought the program in July 2010, and have a registration number to prove it.   What am I to do?