6 Replies Latest reply: Mar 2, 2012 1:10 PM by harveywaz RSS

    Flash player crashes when opening a video

    DSchaffer12 Community Member

      A user with Windows XP Pro (32 bit) appears to successfully install Flash Player, and short flash sequences embedded in web pages seem to display OK. But any time she tries to play a video from within a browser she gets the message "The Adobe Flash Player has crashed" and the video will not play.

       

      We've tried uninstalling Flash Player then reinstalling in both Firefox and IE. Firefox 3.6.27, IE8, Shockwave Flash 11.2.102.55

       

      Any suggestions would be appreciated.

       

      David