2 Replies Latest reply: Mar 3, 2012 8:54 AM by Robin Deutschendorf RSS

    Can't deactivate CS4 Web Premium

    Robin Deutschendorf

      I am about to reformat a computer and want to deactiave CS4. When I try to deactivate, I get an error that says "uanble to connect."

       

      I have deactivated my firewall, all antivirus software is uninstalled, and when I ping activate.adobe.com I get a successful connection.

       

      I tried contacting tech support online and he told me to submit a support ticket. When I tried to submit a support ticket it told me to call. When I tried to call I sat on hold for ages. When I tried to request a callback it said phone support is not currently available. This does not seem like it should be so hard? Thank you to anyone who can help. I have deactivated this same software a couple of times in the past without a problem.

       

      I am running Windows 7.