I am about to reformat a computer and want to deactiave CS4. When I try to deactivate, I get an error that says "uanble to connect."
I have deactivated my firewall, all antivirus software is uninstalled, and when I ping activate.adobe.com I get a successful connection.
I tried contacting tech support online and he told me to submit a support ticket. When I tried to submit a support ticket it told me to call. When I tried to call I sat on hold for ages. When I tried to request a callback it said phone support is not currently available. This does not seem like it should be so hard? Thank you to anyone who can help. I have deactivated this same software a couple of times in the past without a problem.
I am running Windows 7.
I wouldn’t bother making myself crazy deactivating.
Just reformat and reinstall. There is a good chance it will activate just fine…and if there is a problem it’s a quick and easy phone call to get it fixed.
This is what I get for trying to do things in the right order for once I guess. Thanks for the reply.