Very disappointed....no answer???????????????????
I get a "[file name] couldn't be downloaded" message.
To me that sounds as if the website will not let you download the document.
Does this only happen on one specific site, or do other sites behave the same way?
Adobe Reader / Acrobat are 32-bit as are the browser add-in/plug-in.
Use of a 64-bit browser means things aren't going to work serendipitously.
This thread is worth the read.
I never had this problem downloading my quarterly statement from this website on my previous (Windows XP) computer.
I have no problem downloading adobe files from this website.
Thanks, so I take it the 32-bit version is the one I should be using, and yet that's the version that leaves me with a completely blank screen. Is there anything else I can do to get it to work? I have to think it's something really simple, but I can't figure it out!!!
When using a 32-bit browser, the PDF document should open in the browser (using the Adobe Reader add-on).
When using a 64-bit browser, it will ask you if you want to save the document, or open in Adobe Reader.
If neither of these methods work, then it is the website that does not let you download the document (for whatever reason, e.g. server overload).
Try if you can open this document: http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.2.pdf
Like I mentioned in a previous post, I never had this problem downloading an Adobe file from this website on my previous (Windows XP) computer. I still have that computer and can still download Adobe files from this website. But I'm trying to wean myself off that computer because it runs waaaaaaaaaaaaaay tooooooooooooooooooooooo slooooooooooooooooooooooooooowlyyyyyyyyyyyyyyyyyyyyyyyy.
Yes, I was able to open the document you asked me to try.
"this website" - is that a secure site (with a https protocol address)?
Are you logged-in to that site?
Does that site provide support for problems like yours?
Or... is that document you are trying to download public, so someone here could try to download it?
I hope so; I sent an email to tech support....waiting for a response
I have to keep asking....why does it work fine on Windows XP, but not on Windows 7?
That is difficult to answer; especially since you were able to download a "normal" PDF (from the link I provided earlier).
I have the same issue. Running 7 64bit, IE9. I am told that the problem may be IE9 with some applications. My work-around was to use Firefox and that still works just fine. If that is an option for you, give that a try. If not you could try downgrading IE9 to IE8. Hope this helps