6 Replies Latest reply: Mar 26, 2012 5:17 PM by Priscilla Walker RSS

    Did you get error 1067 when updating Reader?

    Priscilla Walker Employee Hosts
    Priscilla Walker Feb 28, 2012 3:40 PM

      If you got update error 1067 when updating Reader, I'd like to hear more so we can find a solution.

      • What OS are you using and what version (such as Window XP SP2)?
      • What version of Reader do you have?
      • What was the error message you got?
      • How much disk space do you have available?
      • How much memory (RAM) is on your system?

       

      I recommend you try installing again using the direct download link noted in this document under "Try a different download link":

      http://kb2.adobe.com/cps/836/cpsid_83641.html#main_Try_a_different_download_link

       

      Please let me know if this helps. We haven't been able to reproduce this error.

      Thanks so much!

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        • 1. Re: Did you get error 1067 when updating Reader?
          pm_girl Community Member
          pm_girl Feb 28, 2012 12:57 AM (in response to Priscilla Walker)

          I got the error when applying the update the reader was asking for.

          • I am using Windows XP SP2
          • I have Adobe Reader version 9.4.7
          • The error message was just the number (1067) with a link to your explanation page.
          • I have 26 GB free space on C:
          • I have 4 gb RAM but XP only recognizes 3.25GB

          The explanation page told me to download a new exe and install and post to this thread if it worked, which it did. I chose the english version of 10.1.2.

          • 2. Re: Did you get error 1067 when updating Reader?
            Priscilla Walker Employee Hosts
            Priscilla Walker Feb 28, 2012 3:52 PM (in response to pm_girl)

            I'm so glad the direct download link worked! The engineer would like to see the installation log files if possible. I will send you a private email with this request.

            Thanks so much for all the details!

            • 3. Re: Did you get error 1067 when updating Reader?
              gyles19 Community Member
              gyles19 Mar 4, 2012 12:51 PM (in response to Priscilla Walker)

              I just worked through this error on my Dad's computer.  He has XP Home SP 3, Adobe Acrobat 4 and Reader 9.4.7 were already installed. He has been getting to 1067 error for some time and just clicking through it.  I manually un-installed Acrobat 4,  but left the shared files in web/common alone.  I did not touch Reader 9.4.7. I downloaded the alternate installer for Adobe 10.1.2 for English and ran it.  It did complain, eventually, about 9.4.7 still having a file in use, but I'd left the previous dialog from the 9.4.7 updater failure open.  I closed that 9.4.7 failure dialog and hit 'retry', and the installer proceeded onward and seems to have completed successfully.

               

              This machine has 1 gig of RAM and approx 4G of free disk space on C:. 

              • 4. Re: Did you get error 1067 when updating Reader?
                ZiggyXyzzy Community Member
                ZiggyXyzzy Mar 6, 2012 10:09 AM (in response to Priscilla Walker)

                I've been getting this error for a while at every startup/restart and didn't bother to try the direct download, which did work, I manually downloaded 10.1.2, so probably won't have the error again until you update it again after I run the new install.

                 

                OS: Windows XP Professional Version 2002 SP3

                 

                Reader version: 9.4.7

                 

                Pop-up box:

                     [logo]   Update failed

                     The process terminated unexpectedly.

                     Error: 1067

                    

                Available disk space: 81.9 GB

                memory: 3 GB

                • 5. Re: Did you get error 1067 when updating Reader?
                  YoBob12 Community Member
                  YoBob12 Mar 14, 2012 7:23 PM (in response to Priscilla Walker)

                  Hi,  I was getting the 1067 Error, after Adobe told me it wanted to install the newer software. That happened about 3 times before I noticed the 'find out more info' link, that brought me here. I downloaded the newer install file, and it installed fine.  I'm (still) running Windows 2000 SP4. I had received the 1067 Error, and something like "unexpected failure" to install message, previously.  I have 7.20 GB of space available on C:, after installing the newer V9.5.0 s/w. My laptop has 523,248 KB of RAM, according to System Properties.  I'm not sure what version of Reader I had before the install of V9.5.0, I think it might have been 9.4.7, but not sure.

                  • 6. Re: Did you get error 1067 when updating Reader?
                    Priscilla Walker Employee Hosts
                    Priscilla Walker Mar 26, 2012 5:17 PM (in response to YoBob12)

                    Thank you all for your answers. I REALLY appreciate you taking the time to report back your experience.