How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet?

[Lumpy9552]

How do install a RoboHelp 9 license running on secured DOD network - i.e., no internet access?

[Jeff A Wright]

Moving this discussion to the Robohelp forum.

[Jeff_Coatsworth]

You'll have to contact Adobe Support and explain the environment to them. They can manually activate you. They do it all the time with Framemaker installs too.

[Lumpy9552]

Jeff:

I appreciate your response. Any chance you could point to a specific contact point that DOESN'T involve speaking with someone in India. Already tried that. It was not unlike trying to unlock a bank vault with a water balloon and a kleenix. Again - thanks for your assist!

[Jeff A Wright]

Lumpy9552 as Jeff_Coatsworth indicated you will need to contact the support team as this can only be handled in a one to one environment.  If you would prefer you can certainly contact the team via the chat channel at http://adobe.ly/yxj0t6.

[Jeff_Coatsworth]

Sorry, India's where it's all at. Try these:

Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing :

　

Via Phone:　　　　　　　　　　　　　　　　　　　　　　　　　 USA　　 1-800-833-6687　 Option 2 > Option 5 > Option 3

　

Via Email:　　　　　　　　　　　　　　　　　　　　　　　　　　　　 mailto:TCS.SUPPORT@adobe.com

　(from Vikram Gaur)

and this:

Hello,

　

Thank you for sharing your experience on Adobe support and apologize for the inconvenience that you’ve experienced as part of your conversation with support, but would like to bring everyone up to speed on the changes that Adobe has made in the recent past.

　

We have moved away from the traditional outsourced support model for most publishing products such as RoboHelp and have transitioned using an in-house model with Adobe badged employees. We’ve made some significant improvements in our overall delivery processes and have been observing the impact it has created with various customers on their overall support experience.

　

We encourage you call the Adobe helpline numbers and check for yourself on the changes we’ve made on RoboHelp. And for you to navigate the IVR systems easily, here’s how you can reach the support team > 800-833-6687 followed by Option 2 > Option 5 > Option 3.

　

We would be glad to get your feedback as we evolve on this new structure and potentially provide the best imaginable support experience going forward to all Adobe customers.

　

Thank you for your co-operation and looking forward to your inputs,

　

Adobe RoboHelp Support

from Piyush Bhatnagar

[Piyush_B]

Hi Lumpy9552,

Please send me your contact details at pibhatna@adobe.com so that we can contact you and resolve this issue.

Thanks and regards,

Piyush Bhatnagar