Can you try one of the methods in the admin guide like the one suggested here?:
Admin guide: http://www.adobe.com/go/acrobatitinfo
Well its ok for an initial install, but what do you do for a bunch of machines that already have this installed?
What I ended up doing was pulling back what was there and deploying the product with all the patches sequenced. Its odd that I can do that without rebooting, but I can't install the patches one by one without rebooting...
Not that anyone reads these messages, but I tested this process on one lab last night - 64 sucessful installs, so I'll probably roll this procedure out tonight across my thousands of machines.
I've been trying to do the same thing for a while now.
Due to some issues we had with McAfee blocking the VBScript engine, a lot of my installers have been very complicated .CMD files.
I looked into the Adobe bootstrapper (setup.exe) earlier this month and also found it was great for new installs, but not for upgrading existing installs.
My current batch file seems to upgrade to Adobe Acrobat 9.5.1 just fine if the system was originally installed with the same .MSI I used in my script.
For systems that were installed with a previous admin's 9.4.4 installer, my installation script fails out with error 1638 (Another version of this product is already installed...).
I suspect it was made as an AIP, which is why I can't patch it like normal, but he's no longer employed here for me to verify.
If I try to just apply select patches one-by-one like you described, I get error 1642 (The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program...).
Doing a full uninstall and new install seems to be the only workaround I can find.
Your deductions sound correct. If the previous install was via an AIP, you're better off uninstalling and starting over with a bootstrapper workflow.
BTW, 10.x patches are usually cumulative and there's only half as many due to improved security hardening.
Thanks, brogers_1. I've never done an AIP installation before and everything I've read seems to indicate they have a lot of quirks to them. Since 9.4.4 was a security patch, I'm pretty sure he hosed his AIP by including it.
I'm looking forward to when our organization gets licenses for Adobe Acrobat 10.x since we have SCCM and patching will be so much easier with SCUP.
This probably won't help you, but there's an experimental 9.x Reader SCUP catalog on LABs.
Just in case. . .
We've upgraded to Adobe Reader 10.1.3 already.
I guess there just wasn't budget for Adobe Acrobat licenses.
Let's go back to the title of this thread. I just received a (great) Fujitsu ScanSnap 1500 scanner for my MacBook Pro (Lion). Along with the scanner was a copy of Acrobat Pro 9 for Mac, one of this reasons I went for this scanner at the present time. The disk is Acrobat Pro 9.0, which is fine. What is NOT FINE is the burden of installing NINETEEN sequential upgrades!! How many hundreds (thousands?) of hours are wasted by Adobe customers as a result of this ridiculous policy?
For YEARS, software developers have offered full upgrades, at least for every major version (e.g., 9.1, 9.2, 9.3). As stated earlier (and especially since Acrobat 9 is no longer under active development), why can't you do a series of upgrades AT ADOBE, and then offer an unregistered download. This would make the download available only to users with a valid license key, and save them hours of work.
At the very least, (Note: Bold, italics, AND underline!) you could bundle all the downloads into one (or perhaps 2 or 3) zip files so we don't have to sequentially navigate through THREE WEB PAGES for each of the nineteen upgrades. Let's see - 3 X 19 = FIFTY SEVEN PAGES I have to visit just to obtain the files. Then I have to wait for the download, mount and open each one, type in my system password, and wait for the installation.
ADOBE -- GIVE US A BREAK!!! This is an indefensible customer support fiasco!!!
(Pardon me for 'yelling', but there are circumstances in which yelling is called for. This is one of them. In fact, this situation is probably deserving of more than 'yelling', but I don't wasnt to get booted off the site. Besides, there may be children listening.)
I guess Adobe's view was that since there is an automatic updater, why does it matter? (No, I don't speak for them).
I think more people agreed with you, though, and as of more recent versions of Acrobat (10), there are bundled updates.
9.x products were released eons ago in "software time," and while still supported, they wont' be for long. We are now on version 11.
Note that since the advent of 10.x's protected mode and protected view, the number of udpates and patches has been dramatically reduced. 10.x also introduced cumulative updates where all quarterly updates include previous patches. Additionally, 11.x products have reduced the number of Acrobat installers from 24 to 2, and I'm sure the number of patches will continue to decline.
Also, enterprise users typically start with the Admin Guide which points you to the enterprise FTP site where there are no download pages or click through screens. The issues you point out don't exist for those who use the enterprise doc and downloads.
If you want less work and more streamlined deployments, don't use a 5 years old product.
I agree, this was not a very helpful reply from Adobe staff. I am somewhat responsible for the miscommunication; when I posted my message I had not noticed that this thread was aimed for Enterprise Deployment. This would suggest the typical question would come from an IT professional. It's just me here.
OTOH, regardless of how old Acrobat Pro 9.0 is, I just obtained it in December along with a Fujitsu scanner, and I wanted to get it upgraded to its latest version to be sure it worked correctly. It's not my fault if Fujitsu is handing out older versions of Acrobat. In fact, it's probably a marketing strategy for Adobe to encourage users to try 9.0, and then upgrade to 10 or 11.
As I said, the thread is aimed for Enterprise Deployment. Nevertheless, the tone of brogen's reply struck me as a little snarky.
Adobe 9 may be older, but its BETTER than Adobe 10 (haven't tried XI yet). Why? Because in Adobe 9 standard we can combine PDFs to a portfolio, which preserves form data. In Adobe X Std they removed the portfolio option. The result? The last pdf combined forms values will overwrite all the previous pdfs form values. They want you to get the pro version which on newegg was $120! I'm not buying 3 of those for the 3 people that need this feature.
The result? Run belarc advisor on these peoples old computers to get the adobe product key. Then open a pdf and wait forever and a day for the deactivate menu item to appear. Deactivate then uninstall adobe 9 from their old pc. On the new pc, uninstall acrobat x std (from dell) and install acrobat 9.
Now run all those G.D. updates because there's no cumulative patch.
I hate adobe... with... a .... passion.
I would try using Bootstrapper method instead. You can still use a script but the installation will still take a long time with that many updates.