CS2 Premium to InDesign 5.5 (only) serial number failure

As I browse through the forum, it looks as though it is primarily switching from a package to a single app. Secondarily, I have the old CS2. What a mess!

Now I just have to get through to support.....

Thanks for the speedy reply:) The chat window isn't coming up:

"ALERT

We are experiencing high call volumes due to the demand for Adobe® Photoshop® Lightroom® 4. We apologize for any delays this may cause."

I appreciate your concern. I would LOVE if someone could contact me directly via email or at <Removed by Moderator>. The Lightroom 4 upgrade has things all tied up right now... Based on the forums it sounds like I need a new serial number since I've gone from a package to a single upgrade? Let me know what info you need. I have everything standing by... Many mahalos!

Date: Wed, 7 Mar 2012 01:13:43 -0700

From: forums@adobe.com

To: <Removed by Moderator>

Subject: Re: CS2 Premium to InDesign 5.5 (only) serial number failure CS2 Premium to InDesign 5.5 (only) serial number failure

    Re: CS2 Premium to InDesign 5.5 (only) serial number failure

    created by Preran in Downloading, Installing, Setting Up - View the full discussion

You might want to wait for some time in that case. If you are not able to get through, let me know and I’ll check if someone can get in touch with you directly.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: CS2 Premium to InDesign 5.5 (only) serial number failure

To unsubscribe from this thread, please visit the message page at Re: CS2 Premium to InDesign 5.5 (only) serial number failure. In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

I've redirected per your instructions, and am camped out.... Thank you for checking in on me.

Date: Wed, 7 Mar 2012 03:36:44 -0700

From: forums@adobe.com

To: <Removed by Moderator>

Subject: Re: CS2 Premium to InDesign 5.5 (only) serial number failure CS2 Premium to InDesign 5.5 (only) serial number failure

    Re: CS2 Premium to InDesign 5.5 (only) serial number failure

    created by Gautham K in Downloading, Installing, Setting Up - View the full discussion

Hi, On the support page ( http://www.adobe.com/support/contact/ ), click on  "I am having trouble downloading or installing my software". Then select "I am trying to use a single-user product I bought from Adobe or another merchant". You should then be able to see a Chat Now button pop up after a few seconds. If you see a message saying "All chat agents are busy", I would recommend waiting for sometime on the page and you will see the chat button once an agent is free. Contacting support is necessary in this case as the serial no. has to be verified which cannot be done in a public forum. Please let me know if you continue to have issues getting in touch with support. Thanks

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: CS2 Premium to InDesign 5.5 (only) serial number failure

To unsubscribe from this thread, please visit the message page at Re: CS2 Premium to InDesign 5.5 (only) serial number failure. In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Thanks for hanging in there with me, but I'm super tired and have an early day ahead of me.

I will give it another try when I come home.

Please let me know if you have any more suggestions to help me get through to support.

Aloha,

Annie

Date: Wed, 7 Mar 2012 03:36:44 -0700

From: forums@adobe.com

To: <Removed by Moderator>

Subject: Re: CS2 Premium to InDesign 5.5 (only) serial number failure CS2 Premium to InDesign 5.5 (only) serial number failure

    Re: CS2 Premium to InDesign 5.5 (only) serial number failure

    created by Gautham K in Downloading, Installing, Setting Up - View the full discussion

Hi, On the support page ( http://www.adobe.com/support/contact/ ), click on  "I am having trouble downloading or installing my software". Then select "I am trying to use a single-user product I bought from Adobe or another merchant". You should then be able to see a Chat Now button pop up after a few seconds. If you see a message saying "All chat agents are busy", I would recommend waiting for sometime on the page and you will see the chat button once an agent is free. Contacting support is necessary in this case as the serial no. has to be verified which cannot be done in a public forum. Please let me know if you continue to have issues getting in touch with support. Thanks

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: CS2 Premium to InDesign 5.5 (only) serial number failure

To unsubscribe from this thread, please visit the message page at Re: CS2 Premium to InDesign 5.5 (only) serial number failure. In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

I have returned from my day job and now back at work from home. Still no chat line available. I appreciate your concern:) and welcome alternatives to resolve my serial number conflict. Mahalo, Annie

Date: Wed, 7 Mar 2012 04:46:54 -0700

From: forums@adobe.com

To: <Removed by Moderator>

Subject: Re: CS2 Premium to InDesign 5.5 (only) serial number failure CS2 Premium to InDesign 5.5 (only) serial number failure

    Re: CS2 Premium to InDesign 5.5 (only) serial number failure

    created by Gautham K in Downloading, Installing, Setting Up - View the full discussion

Hi Annie, If you are still unable to contact support when you try later, please respond to this thread. I will try to check if we can provide an alternative. Thanks

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: CS2 Premium to InDesign 5.5 (only) serial number failure

To unsubscribe from this thread, please visit the message page at Re: CS2 Premium to InDesign 5.5 (only) serial number failure. In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

I'm not seeing a chat option at that link, just more troubleshooting advice. I need to chat with a live person in order to sort this out, and there is no one available. At this point, if I can't get this resolved I just want a refund and will revisit this whole quagmire later, when the lines aren't so busy. Please advise.

Mahalo,

Annie

Date: Thu, 8 Mar 2012 04:44:32 -0700

From: forums@adobe.com

To: <Removed by Moderator>

Subject: Re: CS2 Premium to InDesign 5.5 (only) serial number failure CS2 Premium to InDesign 5.5 (only) serial number failure

    Re: CS2 Premium to InDesign 5.5 (only) serial number failure

    created by Gautham K in Downloading, Installing, Setting Up - View the full discussion

Hi Annie, I recommend accessing this link : http://kb2.adobe.com/cps/517/cpsid_51791.html There is a Chat button on this page which should connect you to support.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: CS2 Premium to InDesign 5.5 (only) serial number failure

To unsubscribe from this thread, please visit the message page at Re: CS2 Premium to InDesign 5.5 (only) serial number failure. In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Personal information? I don't know how to do that, or how it got there. I only replied to your email. What personal info are you referring to? my first name?

Date: Tue, 13 Mar 2012 00:35:46 -0600

From: forums@adobe.com

To: <Removed by Moderator>

Subject: Re: CS2 Premium to InDesign 5.5 (only) serial number failure CS2 Premium to InDesign 5.5 (only) serial number failure

    Re: CS2 Premium to InDesign 5.5 (only) serial number failure

    created by Manish_1988 in Downloading, Installing, Setting Up - View the full discussion

Hi , Please remove your personal information as this is the public forums.

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: CS2 Premium to InDesign 5.5 (only) serial number failure

To unsubscribe from this thread, please visit the message page at Re: CS2 Premium to InDesign 5.5 (only) serial number failure. In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums

  For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

I understand. Now how do I fix that? You should have said something sooner, like "delete correspondence info if you reply". Please delete this thread - I'm guessing you know how.

This is getting ridiculous. There is no "edit". There is "like" and "report abuse", and at the very bottom "

Go to original post

                                                                                Share on facebook

Share on twitter

Share on email

Share on print

More Sharing Services

0

        Actions

View print preview

            More Like This

            Upgrading to Design Premium CS 5.5Re: CS2 Premium serial number not accepted at use on Win 7 systemTrouble with CS2 on Mac G5 with new user accounts - activation issues?Re: CS2InDesign CS5.5 upgrade

          Bookmarked By (0)

            View:

                                                                                No public bookmarks exist for this content.

                                                                                Legend

Correct Answers - 10 points                     

Helpful Answers - 5 points                                                                               

Adobe Forums >

            Downloading, Installing, Setting Up >

        Discussions

Adobe Forums powered by Jive SBS ® 4.5.6.3  forum software           

  © Jive Software

            Choose your region

            Security

            Contact Adobe

            Report piracy

            EULAs

            Permissions and trademarks

            Careers"

Just delete it already! This has been the most annoying customer service nightmare. I have spent several hours per day for a week now waiting to see a chat window or get through by phone to resolve this whole issue, and in the end I've had no choice but to just return the product. In lieu of actually solving my situation, you and I have continued an extensive discussion on how to even get through to customer service. Meanwhile, you, as an "customer service employee" have no solution to actually getting through to...you? If you need a screen shot to see there is no "edit" to click on I can send you one, but I am finished with this conversation, and with this attempted upgrade. Goodbye.

Psst.... where is this "private message" you speak of?