7 Replies Latest reply on Mar 18, 2012 5:31 AM by Xiaoyi Tong

How do you update Extension Manager CS5 for Lion?

LeslieInV Mar 6, 2012 7:47 AM

I can't get the Extension Manager update to work since I installed Lion on my Mac. What do you do to stop this error:

Adobe Extension Manager CS5 5.0 Update

Adobe Extension Manager CS5 has been moved or deleted improperly. Please launch or reinstall the application to update the location and try again. To remove the product from the system, please uninstall product using the aliases under "/Applications/Utilities/Adobe Installers"

I've tried re-installing it & that does no good, I get the same message. How do I upt AEM CS5 on a Lion Mac?

1. Re: How do you update Extension Manager CS5 for Lion?

Carl Sun Mar 6, 2012 5:12 PM (in response to LeslieInV)

Please download the latest patch http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/AdobeExtensionManager _5_0_2_mul_AdobeUpdate.dmg then install it manually.
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2. Re: How do you update Extension Manager CS5 for Lion?

LeslieInV Mar 7, 2012 4:53 AM (in response to Carl Sun)

Please explain exaclty how one manually installs this update. What do I do with file & folder in the dmg download? I've tried several times to run the app file in the dmg & continue to get the same error message above.

Thanks!
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3. Re: How do you update Extension Manager CS5 for Lion?

Xiaoyi Tong Mar 7, 2012 6:20 AM (in response to LeslieInV)

Can you uninstall Extension Manager successfully? Was it still in file system after the uninstallation? Can you reboot your Mac and try again?
You can also check installation log files of Extension Manager in /Library/Logs/Adobe/Installers. Try to find any clue for the issue, or paste the content here.
If all of these still do not help, you may need to do more:
1. Back up all files stored in Adobe product directories. This may include custom plug-ins or profiles you have installed.
2. Uninstall all Adobe Create Suite products.
3. Download Adobe Creative Suite Cleaner Tool from http://www.adobe.com/support/contact/cscleanertool.html, and following steps in the page to clean your system.
4. Reinstall all Adobe Creative Suite products.
5. Update Extension Manager with http://download.macromedia.com/pub/dw_exchange/extension_manager/mac/A dobeExtensionManager_5_0_2_mul_AdobeUpdate.dmg
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4. Re: How do you update Extension Manager CS5 for Lion?

LeslieInV Mar 8, 2012 5:13 AM (in response to Xiaoyi Tong)

How does one know if one has uninstalled Extension Manager successfully? I dropped its folder in the trash & emptied that trash, is that good enough? I don't know if it's still in the file system because I don't know where to find it & it's parts.

After restarting my MacBookPro, the AdobePatchInstaller.app still won't work when I double-click it.

Before I uninstall all my CS5, can you let me know how one manually installs the update?

Thanks!
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5. Re: How do you update Extension Manager CS5 for Lion?

Xiaoyi Tong Mar 9, 2012 1:40 AM (in response to LeslieInV)

Before you uninstall CS5, you can try:
1. Move "/Library/Application Support/Adobe/caps/caps.db" and "/Library/Application Support/Adobe/Adobe PCD/*.*" to somewhere else, and reinstall the dmg again.
2. If it still does not work, move files above back.
3. Paste the installation log( should be "Adobe Extension Manager....log.gz" in /Library/Logs/Adobe/Installer/ ) here.
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6. Re: How do you update Extension Manager CS5 for Lion?

LeslieInV Mar 17, 2012 1:49 PM (in response to Xiaoyi Tong)

I started having other problems since I installed Lion. After 3 hours w/ apple help on the phone, we decided to re-install lion. By the end of the day, I was able to install & update the extension manager. There must have been something wrong with the fist time I installed Lion.
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7. Re: How do you update Extension Manager CS5 for Lion?

Xiaoyi Tong Mar 18, 2012 5:31 AM (in response to LeslieInV)

Yes, we also got some troubles while upgrading to Lion. Anyway, it is good to hear that your trouble no longer exists.
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