When you downloaded the full installer (AdbeRdr1012_en_US.exe) and received the message ("...contained virus and was deleted"), was that installer file actually deleted?
If so, I suggest to make a backup copy of the installer before you try to install it again.
It would really help if you could post a screenshot of that message; we could possibly identify who/what is issuing that message.
Here are some instructions how to capture a screenshot on Windows: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
To post a saved screenshot here at the forum, use the camera icon above the forum editor.
Having done some research on that message ("...contained virus and was deleted"), I started to suspect that your system may be infected with malware.
Are the virus definitions of your Kaspersky a/v up-to-date? Can you run a full scan of your system with Kaspersky?
Kaspersky is up to date.
I fallowed Jeff's instruction and used other computer and d/loaded Reader
on USB stick and then install it on this machine.D/load was ok and
installation was ok but when i try to opn. pdf file nothing happens. Now I
just received an e-mail with a Word doc. and tried to open it and got a
message SDPR. Docx contained virus and was deleted.
So it is not only A/Reader that can not be opened but also the Word
Something is preventing it to be opened.
its great to hear that the installation of the A/R has gone through....
regarding the opening of the word or pdf file,,,are you opening up the attachment directly or saving the file first on computer and then opening it.
And now even gets more complicated.
Some of PDF files from 2 years ago that are in my Downloads can be opened
by A/Reader and yet any new ones including Word doc.can not.
A/Reader has now been installed but will not opn. any new PDF files?
I actually agree with Pat Willener. It really sounds like your system has been compromised. Either that or somehow you are being targetted by quite a bit of virus infected files...
Very good to hear that Adobe Reader was at least able to be installed. Does Kapersky provide any services around verifying if your system is compromised or not?
Don't know, I guess I have to wait till Monday and then call them.
You have two different problems now:
- Message "...contained [a] virus and was deleted", which I don't think we can help you any further with. Try a forum like http://forums.majorgeeks.com/forumdisplay.php?f=21 - ask if anyone knows where that message is coming from, and perhaps give them a link to this topic (http://forums.adobe.com/thread/969894).
- Adobe Reader does not work. I suggest that you start a new topic in the Adobe Reader forum.
But A/Reader forum does not allow me to post the topic.
You should be able to start a discussuon from the Actions box on the right hand side of the Adobe Reader forum.
I do remember now that about a month earlier prior to installing Kaspersky
I had some virus issue hence I purchased Kas.
Would it be advisable to restore the comp. prior to this issues? Would that
I just restored comp. to 2011 restore point and now I can open PDF files
Just for your info.
Looks like you have succeeded posting there.
Pat I restored to earlier r/point and problem solved