11 Replies Latest reply: Aug 2, 2012 10:53 AM by Dikirok RSS

    Unable to open pdf file using version 9.5.0 and 10.1.2 / Windows 7 HE / IE 9.0

    boguser Community Member

      My issue is very similar to Elaina920.

       

      I have Adobe Reader version 9.5.0, running on Windows 7 Home Edition, using IE 9.0.5.  When I attempt to open a pdf document from a secure site, a new window opens, but nothing happens....just a blank (white) screen.

       

      When I try to do the same thing using IE 9.0 64-bit edition, a new window opens and I get a "Do you want to save...." dialog box.  But when I click on Save or Save As and attempt to save it as a .pdf file, I get a "[file name] couldn't be downloaded" message.

       

      Things I've already tried:

      - IE / Tools/ Internet Options / Security / Custom Level / Downloads / File Download is enabled

      - IE / Tools/ Internet Options / Programs / Manage Add-Ons / Adobe PDF Link Helper is enabled

      - Checked for Adobe update and got "No Updates Available" message

      - Ran Repair Adobe Reader Installation and re-started PC

      - Upgraded to version 10.1.2 and applied patch program  ==> no change in how the program works

       

      Please help!

       

      Thanks,

      Ed.

       

      Message was edited by: boguser