21 Replies Latest reply: Mar 24, 2012 10:22 AM by troutbum55 RSS

    Path does not exist

    crazyche

      Since friday my laptop started displaying the message "The specified path does not exist" whenenver I try to open any PDF in Acrobat Reader 9.0. I upgraded to 9.4, then upgraded again to 10.0. Finally I uninstalled all and downloaded a fresh 10.0, up to no avail. By the way, my OS is Windows XP. HELP! Im a teacher and need my classes desperately!

        • 1. Re: Path does not exist
          George_Johnson ACP/MVPs

          Does this happen when you double-click a file or when you open Reader and select "File > Open", or both?

          • 2. Re: Path does not exist
            crazyche

            Both. BTW, even if I go to the Adobe file and click on AcroRd32.exe gave me the same answer... I checked the path, and it's OK... the file also looks fine...

            • 3. Re: Path does not exist
              pwillener ACP/MVPs

              Not sure what is causing this; if that happened to me, I would try a System Restore to a date before the problem started.

              • 4. Re: Path does not exist
                pwillener ACP/MVPs

                P.S. when doing a System Restore, you may need to reinstall programs you have installed since that System Restore Point.

                • 5. Re: Path does not exist
                  crazyche

                  I did a System Restore, and after it I reinstalled Adobe Reader 10, to no avail... then I posted the question here

                  • 6. Re: Path does not exist
                    pwillener ACP/MVPs

                    What could be causing this - a broken shortcut?

                     

                    Do you get the same message when opening Adobe Reader directly from C:\Program Files\Adobe\Reader 10.0\Reader (by double-clicking AcroRd32.exe)?

                     

                    Can you post a screenshot of that message?

                     

                    If the error also occurs when opening AcroRd32.exe directly, then you may need to watch what's going on with something like Process Monitor.

                    • 7. Re: Path does not exist
                      crazyche

                      What could be causing this - a broken shortcut?

                           I really dont know

                       

                      Do you get the same message when opening Adobe Reader directly from C:\Program Files\Adobe\Reader 10.0\Reader (by double-clicking AcroRd32.exe)?

                         Yes, i got the exact message

                       

                      Can you post a screenshot of that message?

                         No, I cant.

                       

                      If the error also occurs when opening AcroRd32.exe directly, then you may need to watch what's going on with something like Process Monitor.

                          I downloaded it after reading your post... but i'm not sure how does it works...

                      • 8. Re: Path does not exist
                        pwillener ACP/MVPs

                        Basically you run Process Monitor, then start the faulty application and watch what it is doing.

                         

                        There is a filtering capability, but since we don't know what is causing the error, we don't know what to filter.

                         

                        Unfiltered, the output can be huge, but I don't see any other way of diagnosing what is causing that error.

                         

                        Can you try that, then attach the log file to your next post?  Or if it's too large, you can email it to me; I will send you a PM with my private email address.

                        • 9. Re: Path does not exist
                          bruno_bfb

                          Dear sirs.

                           

                          I'm having the same problem. When I try to open any PDF file (even AcroRd32.exe file) it gives to me the following error: "The specified path does not exit". Can you help me? I sent in attach the error.Adobe reader error.JPG

                           

                          Thanks and regards.

                          • 10. Re: Path does not exist
                            ChrisRahm

                            Temporary Fix!!!

                             

                            I discovered this same problem today on an XP machine and at this time can't explain what caused it but it is working at the moment.  I hope this is helpful for someone. It was a headache for me and I lost valuable time trying to figure it out.

                             

                            1.  I checked all paths and variables.  Everything looked good.

                            2.  I uninstalled 10.1.2 and reinstalled.  Still no Good

                            3.  I uninstalled 10.1.2 and reinstalled 10.1.1.  Still no Good

                            4.  I checked all the registry paths.  They "appear" to be correct.

                            5.  I renamed acrord32.exe to bob.exe and double clicked it.  Adobe opened successfully.

                            6.  I renamed it to reader32.exe and double clicked it again.  Adobe opened successfully.

                            7.  I then double clicked a PDF file and browsed to the new reader32.exe Adobe Reader Executable.

                            8.  I clicked the box always use this programs as default.  <-- no exact.  going off memory.

                            9.  Double checked that PDF's open in Explorer, IE, Outlook, Etc.  I am able to open all PDF files again.

                             

                            NOTE:  I dont know what caused this or why renaming the .exe fixes it, but it has allowed me to continue working for the day.  I also dont know what kind of problems this will create when updating to a new version of adobe reader later down the road. 

                             

                            Chris Rahm

                            RahmTech Computing, Inc.

                            www.rahmtech.com

                            • 11. Re: Path does not exist
                              pwillener ACP/MVPs

                              This is very interesting; and somewhat even more mysterious than the original problem!

                               

                              What happens if you rename the executable back to its original name AcroRd32.exe ?

                              • 12. Re: Path does not exist
                                ChrisRahm

                                Rename it to acrord32.exe and I start receiving the same error msg bruno does in the image above.  It really is strange.  We have seen spyware programs prevent removal software from running based off its name and we would have to rename the software in order for it to run long enough to remove infections, but I have never seen or understand why that would be the case for Adobe Reader.  What would be the purpose. 

                                • 13. Re: Path does not exist
                                  pwillener ACP/MVPs

                                  Very strange, indeed!  I do not understand why this is happening, nor the meaning of the error message.

                                   

                                  What I would do if I had this happening on a computer available to me, is try to observe it with Process Monitor.  This way we could potentially understand what "path" it is referring to.

                                  • 14. Re: Path does not exist
                                    bruno_bfb

                                    Hi again.

                                     

                                    The temporary solution that I found to work correctly with Adobe was rename the acrord32.exe file to another name like acrord32222.exe for example like ChrisRahm did.

                                     

                                    If I changed the name to the original one acrord32.exe the same error appeared.

                                     

                                    A few weeks ago I ran the autoruns.exe windows program that you can find in internet. It found an incorrect link to acrord32.exe in windows registry ("File not found..."). I deleted it and renamed the acrord32222.exe file to the original one acrord32.exe. Now Adobe Acrobat works in my XP.

                                     

                                    Can you try it in yours?

                                     

                                    Regards from Portugal.

                                    • 15. Re: Path does not exist
                                      ChrisRahm

                                      This computer I discovered the same problem on does not belong to myself.  I will have access to it again in a couple of weeks and will definately check out the process monitor and autruns.exe as the both of you recommend.  Thanks for your advice and I will try to remember to get back here and post an update a couple of weeks from now.

                                      • 16. Re: Path does not exist
                                        ChrisRahm

                                        It appears that renaming it worked for opening PDF documents but not printing.    I was able to remotely log back in this morning and run autoruns.exe and locate the "File Not Found" Issue bruno mentioned above and deleted it.  I then redirected PDF file assocations to the default acrord32.exe from my renamed reader.exe, restarted the computer and now adobe reader is reading and printing as expected. 

                                         

                                        Thanks everyone for your input on this situation.

                                         

                                        Chris Rahm

                                        • 17. Re: Path does not exist
                                          pwillener ACP/MVPs

                                          bruno_bfb wrote:

                                           

                                          It found an incorrect link to acrord32.exe in windows registry

                                          Do you recall what the registry key was with the incorrect link?

                                          • 18. Re: Path does not exist
                                            bruno_bfb

                                            I just remember that the incorrect registry key was placed in the "image path" of autoruns.exe. The message was "File not found: c:\program files\Adobe Reader 10.0\Reader\AcroRd32.exe

                                            • 19. Re: Path does not exist
                                              ChrisRahm

                                              Mine wasnt the fault of Adobe and unfortionately I cant offer up the exact path.  It was pointing to an I:\ drive in a folder that references one of those free registry cleaning tools (Cant remember exact program) from the internet.  It appears that someone ran the tool from a flash drive and somewhere in the process, the registry entry for acrord32.exe was changed to point to the location of the registry cleaner folder.  I chaulked this up to buggy free registry repair tool problem and recommended that such software not be used in the future.

                                              • 20. Re: Path does not exist
                                                pwillener ACP/MVPs

                                                Thank you both for your feedback.  I'm glad that there is a rational explanation for that mysterious occurrence. We will know better where to look if that ever comes up again.

                                                • 21. Re: Path does not exist
                                                  troutbum55

                                                  I hope you are still looking here for help. I have the same problem. I put the following info into a reply to a reply I received. This may be something that helps. "I tried modifying the registry and it did not help. What may be wrong is that I have Adobe Digital Editions also installed on this computer in the same Adobe directory. Digital Editions is what I use to download/read books from the public library (and side-load onto my Nook). I think I saw someplace where you can't have two different versions of Reader loaded at the same time. What makes me think this is I changed the .pdf association from Reader to Digital Editions and can now open and print files using Digital Editions. I'm not sure Digital Editons was meant to replace Reader, but this may offer a solution. Please let me know if others have downloaded Digital Editons and are having this problem. I wonder if moving Digital Editions to its own folder would help. I am just about at the point of reformatting and putting on Windows 7. Now I am not sure if this would correct the problem. Thanks for your reply and help."