6 Replies Latest reply: Mar 20, 2012 7:17 AM by Xiaoyi Tong RSS

    Extension Manager fails to load  (Error reported on DigitalPublishingRelease.mxi_air)

    davidhc360

      Hi

      Adobe CreativeSuite Standard 5.5 has been installed but Extension manager is failing to load or fails whilst loading. Would someone be able to assist?

      Below is the end of the log.txt file after the ExManLog.YES file was created.

       

      The log file isn't always created on some machines where the .YES file is setup. 

       

      The software is installed on Windows Vista. Some machines have a Core I3 chip.

       

      I have been reading the forum and tried changing the permissions where I can and tried the flash issue. Firefox is not installed.

       

       

      3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air

      3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

      3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

      3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

      3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

      3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

      3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

      3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

      3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

      3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

      3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

      3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

      3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

      3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

      3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

      3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFileCompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

      3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

      3/14/2012 12:26:53.678 [INFO] com.adobe.exman.vo.ExtensionStaticData no 'icon' attribute in MXI

      3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi

      3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData isCompatibleWithProduct(), product==InDesign productVersion==7.5.0

      CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false

      3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\

      3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air

      3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

      3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air

      3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

      3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air

      3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

      3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air

      3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

      3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air

      3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

      3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air

      3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

      3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air

      3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

      3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air

      3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFileCompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

      3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

      3/14/2012 12:26:53.678 [INFO] com.adobe.exman.vo.ExtensionStaticData no 'icon' attribute in MXI

      3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi

      3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData isCompatibleWithProduct(), product==InDesign productVersion==7.5.0

      CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false

      3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air

      3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us

      3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us