21 Replies Latest reply: Mar 14, 2012 1:21 PM by adobe-admin RSS

    What is Ask a question... about?

    Jacob Bugge CommunityMVP

      It seems that every page in every forum and every thread now has a separate box at the top saying Ask a question...

       

      Now what is that about, and where will the question appear, if anywhere?

       

      I dare not try it.

        • 1. Re: What is Ask a question... about?
          Captiv8r CommunityMVP

          LOL, perhaps it's the Jive equivalent to Siri?

          • 2. Re: What is Ask a question... about?
            adobe-admin Adobe Employee

            That has been there since November, but it used to say Search instead of Ask.

             

            It searches the current forum space for the text you type in to see if someone else has already started a similar thread. It just pops down a search results list (as it did before), but not also has a button in the results drop down to start a new thread.

             

            E-mail header removed by: PECourtejoie

            • 3. Re: What is Ask a question... about?
              Jacob Bugge CommunityMVP

              Ah, thank you, John.

              • 4. Re: What is Ask a question... about?
                Phillip Jones Community Member

                It would be more intuitive let it be the way it was before. It described to tee what it did. Now as you can see from even the hardened regulars here its absolutely confusing. It sounds like you asking whether you want to ask questions about the question. Some times its seems that peope that know too much about computer systems think too logically, and over-think stuff too much. Instead of thinking like the people will be using whatever they are designing.

                 

                The Forums are for the users. Unlike the software is written soley to satisfy Company officials and investors. And The forums should be based on what the Users want not what the handlers deem proper.

                • 5. Re: What is Ask a question... about?
                  Noel Carboni Community Member

                  Welcome to the new millenium, where we are being groomed to "request" things of our computers, rather than use them as tools.

                   

                  You do realize that computers will one day just stop answering, right?

                   

                  -Noel

                  • 6. Re: What is Ask a question... about?
                    Jacob Bugge CommunityMVP

                    Noel,

                     

                    I stick to those normally considered old, but actually they are the young ones because they stay young forever, and they will never stop answering and being nice and helpful.

                    • 7. Re: What is Ask a question... about?
                      the_wine_snob CommunityMVP

                      You do realize that computers will one day just stop answering, right?

                       

                      Yes, think of the HAL 9000. "I am sorry Noel, but I cannot do that for you." [Spoken in the voice of Douglas Rain, as the airlock doors shut on you... ]

                       

                      Hunt

                      • 8. Re: What is Ask a question... about?
                        PECourtejoie CommunityMVP

                        Jacob, why didn't you ask this very question in the ask a question box? 

                         

                        If it just avoids 1% of the too frequently asked questions (how can I do a proportional circle,etc. ), I'm all for it!

                        • 9. Re: What is Ask a question... about?
                          Jacob Bugge CommunityMVP

                          Pierre,

                           

                          After your encouragement I picked up courage and found that it was actually another kind of Search, or a roundabout way of starting one.

                           

                          I feared I should be starting a new thread or something worse.

                          • 10. Re: What is Ask a question... about?
                            Curt Y Community Member

                            I tried the Ask function in Photoshop Forum.

                             

                            Typed in HDRin the ASK box,  and it gave me a list of 5 threads.  Clicked on one and it the threads dissappear with just HDR in the Ask box.

                             

                            Tried this in Bridge Forum, same thing.

                             

                            So we know we can ASK a question, but is one suposed to HAVE it ANSWRED?

                             

                            Firefox browser, Win7, CS5

                            • 11. Re: What is Ask a question... about?
                              Claudio González CommunityMVP

                              Curt, I entered "curt" in the Search for an answer... box in this forum, and got at least 1+ page of results (as I have complained many times, this

                              Pages.jpg

                              isn't at all herlpful or informative; and there was no indication about the number of hits). All 15 on the first page were messages posted by you, or posts that mentioned your name. And when I clicked on the first hit, I was taken here:

                               

                              http://forums.adobe.com/message/4263851#4263851

                              • 12. Re: What is Ask a question... about?
                                adobe-admin Adobe Employee

                                I tried the same thing. HDR in the search box. Saw five threads, clicked on one of them, and it took me to that thread.

                                 

                                What browser/platform are you using?

                                • 13. Re: What is Ask a question... about?
                                  Curt Y Community Member

                                  No change, see the posts, but when I click on one they just dissapear.

                                   

                                   

                                  Firefox browser, Win7, CS5

                                  • 14. Re: What is Ask a question... about?
                                    Curt Y Community Member

                                    I tried the same Ask technique with IE9 and had the same results.  But - - - - -

                                     

                                    Found a workaround.

                                     

                                    If I enter the search phase the listed threads appear.  BUT rather than clicking on one I  highlight the search phrase again and hit enter.

                                     

                                    The phase adds a asterisk to it (goes from HDR to HDR*) and now I can click on a thread and it will take me there.

                                     

                                    Tried just adding an asterisk on first pass but that did not work.  When I click on a thread they just dissapear.

                                     

                                    Am I the only one that has this situation? 

                                    • 15. Re: What is Ask a question... about?
                                      PECourtejoie CommunityMVP

                                      When I do a right-click to open the link in a new tab (IE8), the popover list of results disappears, I cannot open multiple tabs. I'll check on Safari and Chrome later.

                                      • 16. Re: What is Ask a question... about?
                                        adobe-admin Adobe Employee

                                        I am also using Firefox, but with XP.

                                         

                                        I type in a search term, wait for the drop down listing 5 results, click on one of the results and wait 3 seconds and the discussion I clicked on opens.

                                         

                                        Right-click and open in a new tab also works for me.

                                        • 17. Re: What is Ask a question... about?
                                          adobe-admin Adobe Employee

                                          Is there any change if you clear your browser cache?

                                           

                                          In the search box, do you see “Ask a Question” or do you see a blue icon and some other text?

                                          • 18. Re: What is Ask a question... about?
                                            Curt Y Community Member

                                            Clearing browser did not change anything.

                                             

                                            I see the standard "ask a question" box".

                                             

                                            I have to enter search text, it then brings up a list below search box.

                                             

                                            I then highlight the search phrase and hit enter again.

                                             

                                            Then the entire list is opened as a page.

                                            • 19. Re: What is Ask a question... about?
                                              adobe-admin Adobe Employee

                                              Are you in the top level (read-only) Photoshop forum or in the Photoshop General sub-forum when testing this?

                                               

                                              To do the full search, you shouldn't have to highlight the text in the search box. Simply type in your search term and hit Enter/Return and it should add the asterisk and take you to the full search results page.

                                              • 20. Re: What is Ask a question... about?
                                                Curt Y Community Member

                                                Tried this with multiple forums, same results.

                                                 

                                                OKAY, found what causes my problems.  It is how I use the box.

                                                 

                                                When I  enter text the first time no asterisk is added and a list of threads are added below the search box, but before the forum Discussion.  If I click on a thread all search results dissapear.

                                                 

                                                IF I HIT ENTER THE SECOND TIME, rather than clicking on a thread, an asterisk is added and then another window is opened with the entire the list of search results.  Clicking on thread here works as normal.

                                                 

                                                It does not seem logical to hit enter twice to bring up list. Seems more logical just to click on the thread you want to read.  And if you do, the search function does not work.

                                                 

                                                 

                                                If this is normal to push Enter twice, then a note should be added to make this clear.

                                                • 21. Re: What is Ask a question... about?
                                                  adobe-admin Adobe Employee

                                                  No, it is not normal to hit enter twice. Typing in a search phrase and hitting enter (once) should open the full search results page (and does for me, though it takes a couple of seconds to open the search results page).

                                                   

                                                  What should happen is that as you type a box drops down showing 5 hits on your search terms. Those results will change as you keep typing more in the box, trying to narrow down the search. You should be able to click on any of those five items to open that item. I just tried again and that is working for me.

                                                   

                                                  If you don’t see what you want in those five items you can either hit Enter or click on the See More Results button. Either one should open the full search results page.