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UNABLE TO DOWNLOAD FLASH PLAYER

New Here ,
Feb 03, 2011 Feb 03, 2011

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      I have been unsuccessfully attempting to download Flash Player on IE and Mozilla.  When i get to the "install" window on both browsers it says that download will commence once browsers are closed.  When i close browsers i am unable to access Adobe without a browser opened.??

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Guest
Feb 04, 2011 Feb 04, 2011

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Hi, Do you have a link to the website that you are using? Does the message say that the Installation will proceed, instead of the download?

I'm not clear what site you are on to be receiving this message.

Thanks,

eidnolb

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LEGEND ,
Feb 04, 2011 Feb 04, 2011

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Download the executable installers from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save them to disk, then close all browser windows and run the downloaded installers.http://www.adobe.com/products/flashplayer/fp_distribution3.html

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Guest
Feb 05, 2011 Feb 05, 2011

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Hi, I would like to add to what Pat posted and that is to make sure you download and SAVE to your Desktop the Uninstaller first

from here:

http://kb2.adobe.com/cps/141/tn_14157.html

Then download and SAVE the Installer for IE and the Installer for FF(plug-in) to your Desktop.

Once you have those on your Desktop, then Close all browsers.

Be sure to use the Administrator Account for this.

Check the system tray(area near the clock) and disable any instant messengers, like yahoo, msn, aol, etc.

Also you may want to Disable any Anti-Virus that you use as some can block the Install. Re-enable when finished with this.

Run the Uninstaller and when finished, Reboot(restart) your computer.

Then Run the IE Installer and then the FF Installer, when finished, Reboot.

Test each browser here and you should be able to see the Flash logo animation and the vs of Flash Player will be displayed.

http://www.adobe.com/software/flash/about/

If you have any questions, let me know.

Also you may want to print this out to make it easier.

Thanks,

eidnolb

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Community Beginner ,
Mar 17, 2012 Mar 17, 2012

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I am having the same failure, fails to initialize. I will now follow your advice, saving uninstall and BOTH installs to desktop. Rebooting after each operation.

Wish me luck, am nearing throwing computer into firepit for warmth.

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LEGEND ,
Mar 17, 2012 Mar 17, 2012

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You can also find the uninstallers and full installers at http://forums.adobe.com/thread/909550

Make sure you download the correct executables (32-bit or 64-bit) for your system.

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Community Beginner ,
Mar 18, 2012 Mar 18, 2012

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Hi Pat-

I have unistalled/re-installed with no result. I believe there is a compatibility issue between the latest (.63) Flash and Firefox 10. I’ve even updated to Firefox 11. Same warning….”update Flash NOW”…and when I try, “initialization failed”.

Hmmmmmph

Monty

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LEGEND ,
Mar 18, 2012 Mar 18, 2012

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And you downloaded the uninstaller / installers from the link I posted earlier?  I don't think so; that message only appears if you use the standard installer.

B.t.w. what is your Windows version & edition?

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Community Beginner ,
Mar 18, 2012 Mar 18, 2012

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Yes, I followed instructions to the letter.  I'm getting pretty quick at it...I've used Reg cleaner/defrag/CleanUp/etc so my re-boot times are minimised.

And I always exit Malwarebytes, my virus software, before attempt.

Windows XP Home 2002 service pack 3. I've even established a clean restore point, since...after each failed attempt, I'm left with no flash player at all.

I'm downloading the 32 bit uninstaller from your link, a 229kb file. Saved in 'my downloads', or saved shortcut to desktop, browsers open, browsers closed, it's all the same.

"Failed to initialize"

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Community Beginner ,
Mar 19, 2012 Mar 19, 2012

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No joy.  I did find four NPSWF32.dll which I deleted.  Had high hopes. Am reminded of the axiom that, if you keep doing the same damn thing expecting a different result...you may be a redneck.  Or, was that a corrolary? Nevermind, I HATE FIREFOX now.  Does this help?

C:\Windows\system32\Macromed\Flash\FlashInstall.log

=O====== M/10.1.53.64 2010-06-15+03-47-44.843 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\FlashPlayerUpdate.exe"

0001 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0002 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

0003 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0005 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Last CommandLine 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00001036 Software\Opera Software/Plugin Path 2

0010 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0011 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe

0012 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.1.53.64 2010-06-15+03-47-59.125 ========

=O====== M/10.1.53.64 2010-08-18+05-49-18.281 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.1.53.64 2010-08-18+05-50-34.859 ========

=O====== M/10.1.82.76 2010-08-18+05-50-35.015 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

=X====== M/10.1.82.76 2010-08-18+05-50-48.734 ========

=O====== M/10.1.53.64 2010-08-25+13-19-24.937 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.1.53.64 2010-08-25+13-19-46.171 ========

=O====== M/10.1.82.76 2010-08-25+13-19-46.218 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.1.82.76 2010-08-25+13-19-55.937 ========

=O====== M/10.1.82.76 2010-09-22+13-13-47.765 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.1.82.76 2010-09-22+13-14-22.875 ========

=O====== M/10.1.85.3 2010-09-22+13-14-22.937 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.1.85.3 2010-09-22+13-15-54.437 ========

=O====== M/10.1.85.3 2010-11-11+05-04-38.156 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.1.85.3 2010-11-11+05-05-37.000 ========

=O====== M/10.1.102.64 2010-11-11+05-05-37.125 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.1.102.64 2010-11-11+05-05-54.359 ========

=O====== M/10.1.102.64 2011-02-12+06-09-54.218 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10l_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.1.102.64 2011-02-12+06-10-49.250 ========

=O====== M/10.2.152.26 2011-02-12+06-10-49.437 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.2.152.26 2011-02-12+06-11-18.859 ========

=O====== M/10.2.152.26 2011-03-05+23-15-12.656 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10m_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.2.152.26 2011-03-05+23-16-16.843 ========

=O====== M/10.2.152.32 2011-03-05+23-16-16.875 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.2.152.32 2011-03-05+23-16-32.406 ========

=O====== M/10.2.152.32 2011-03-27+05-20-46.218 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe" -update plugin

=X====== M/10.2.152.32 2011-03-27+05-22-15.250 ========

=O====== M/10.2.152.32 2011-04-03+15-27-29.265 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10n_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.2.152.32 2011-04-03+15-35-26.265 ========

=O====== M/10.2.153.1 2011-04-03+15-35-26.359 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

0011 00001039

=X====== M/10.2.153.1 2011-04-03+15-35-36.218 ========

=O====== M/10.2.153.1 2011-04-17+15-30-45.500 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10o_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.2.153.1 2011-04-17+15-37-34.109 ========

=O====== M/10.2.159.1 2011-04-17+15-37-34.171 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

=X====== M/10.2.159.1 2011-04-17+15-37-49.203 ========

=O====== M/10.2.159.1 2011-05-16+23-07-34.171 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.2.159.1 2011-05-16+23-17-43.046 ========

=O====== M/10.3.181.14 2011-05-16+23-17-43.093 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

0011 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

=X====== M/10.3.181.14 2011-05-16+23-17-52.375 ========

=O====== M/10.3.181.14 2011-06-07+23-47-56.437 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10q_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.3.181.14 2011-06-07+23-49-30.781 ========

=O====== M/10.3.181.22 2011-06-07+23-49-30.843 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10s_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

0011 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0012 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/10.3.181.22 2011-06-07+23-49-41.515 ========

=O====== M/10.3.181.22 2011-06-21+23-10-47.593 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10s_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.3.181.22 2011-06-21+23-11-52.937 ========

=O====== M/10.3.181.26 2011-06-21+23-11-53.093 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\7.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

0011 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0012 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/10.3.181.26 2011-06-21+23-12-10.609 ========

=O====== M/10.3.181.26 2011-08-12+23-34-27.203 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10t_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.3.181.26 2011-08-12+23-37-25.781 ========

=O====== M/10.3.183.5 2011-08-12+23-37-25.843 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\8.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

0011 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0012 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0013 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/10.3.183.5 2011-08-12+23-38-04.859 ========

=O====== M/10.3.183.5 2011-09-25+14-58-06.531 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10v_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.3.183.5 2011-09-25+15-00-42.421 ========

=O====== M/10.3.183.10 2011-09-25+15-00-42.468 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\4.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0002 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_Plugin.exe

0010 00000017 C:\WINDOWS\system32\Macromed\Flash

0011 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0012 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0013 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/10.3.183.10 2011-09-25+15-52-24.062 ========

=O====== M/10.3.183.10 2011-10-16+15-26-31.015 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/10.3.183.10 2011-10-16+15-27-09.359 ========

=O====== M/11.0.1.152 2011-10-16+15-27-09.484 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 0

0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0010 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe

0011 00000017 C:\WINDOWS\system32\Macromed\Flash

0012 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0013 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/11.0.1.152 2011-10-16+15-27-25.218 ========

=O====== M/11.1.102.55 2011-11-14+01-25-24.062 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\5.dir\InstallFlashPlayer.exe" -iv 4

0001 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe 5

0010 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

0011 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe

0012 00000017 C:\WINDOWS\system32\Macromed\Flash

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=X====== M/11.1.102.55 2011-11-14+01-25-34.109 ========

=O====== M/11.0.1.152 2011-11-14+01-19-29.296 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_Plugin.exe" -update plugin

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=X====== M/11.0.1.152 2011-11-14+01-25-34.140 ========

=O====== M/11.1.102.62 2012-02-22+17-10-21.468 ========

0000 00000010 "C:\DOCUME~1\MONTYJ~1\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 4

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0011 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe

0012 00000017 C:\WINDOWS\system32\Macromed\Flash

0013 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0014 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/11.1.102.62 2012-02-22+17-10-32.265 ========

=O====== M/11.1.102.55 2012-02-22+17-09-09.484 ========

0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_Plugin.exe" -update plugin

0001 00000011 0

=X====== M/11.1.102.55 2012-02-22+17-10-32.296 ========

=O====== M/11.1.102.62 2012-03-18+00-12-06.820 ========

0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

=X====== M/11.1.102.62 2012-03-18+00-12-20.429 ========

=O====== M/11.1.102.62 2012-03-18+00-12-23.179 ========

0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

=X====== M/11.1.102.62 2012-03-18+00-12-31.289 ========

=O====== M/11.1.102.62 2012-03-18+00-12-50.007 ========

0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

=X====== M/11.1.102.62 2012-03-18+00-12-57.226 ========

=O====== M/11.1.102.62 2012-03-18+02-43-26.000 ========

0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_Plugin.exe -maintain plugin

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=X====== M/11.1.102.62 2012-03-18+02-43-34.187 ========

=O====== M/11.1.102.63 2012-03-18+04-22-42.703 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force 

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=X====== M/11.1.102.63 2012-03-18+04-22-59.843 ========

=O====== M/11.1.102.63 2012-03-18+04-43-06.781 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force 

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=X====== M/11.1.102.63 2012-03-18+04-43-18.156 ========

=O====== M/11.1.102.63 2012-03-18+04-47-18.859 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit.exe" -force 

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0101 00001048

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0103 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

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0105 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

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=X====== M/11.1.102.63 2012-03-18+04-47-42.000 ========

=O====== M/11.1.102.63 2012-03-18+05-33-52.578 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force 

0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

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=X====== M/11.1.102.63 2012-03-18+05-34-06.484 ========

=O====== M/11.1.102.63 2012-03-18+05-39-13.796 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force 

0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

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=X====== M/11.1.102.63 2012-03-18+05-39-20.890 ========

=O====== M/11.1.102.63 2012-03-18+05-43-29.375 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\Desktop\uninstall_flash_player_32bit(1).exe" -force 

=X====== M/11.1.102.63 2012-03-18+05-43-33.468 ========

=O====== M/11.1.102.63 2012-03-18+06-20-13.187 ========

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0037 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0038 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0039 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0040 00001036 Software\Opera Software/Last CommandLine 2

0041 00001036 Software\Opera Software/Last CommandLine 2

0042 00001036 Software\Opera Software/Plugin Path 2

0043 00001036 Software\Opera Software/Plugin Path 2

=X====== M/11.1.102.63 2012-03-18+06-20-19.796 ========

=O====== M/11.1.102.63 2012-03-18+23-34-13.234 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit(1).exe" -force 

0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001018

0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0006 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0007 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0008 00001021

0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0010 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0011 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0012 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0013 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0014 00001021

0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0017 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0018 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0019 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0020 00001036 Software\Opera Software/Last CommandLine 2

0021 00001036 Software\Opera Software/Last CommandLine 2

0022 00001036 Software\Opera Software/Plugin Path 2

0023 00001036 Software\Opera Software/Plugin Path 2

=X====== M/11.1.102.63 2012-03-18+23-34-22.078 ========

=O====== M/11.1.102.63 2012-03-19+07-26-14.140 ========

0000 00000010 "C:\Documents and Settings\Monty  Johnson\My Documents\Incoming Files\uninstall_flash_player_32bit(2).exe" -force 

0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001018

0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0006 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0007 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0008 00001021

0009 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0010 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0011 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

0012 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0013 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0014 00001021

0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0017 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0018 00001036 Software\Mozilla\Mozilla\extensions/Plugins 2

0019 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0020 00001036 Software\Opera Software/Last CommandLine 2

0021 00001036 Software\Opera Software/Last CommandLine 2

0022 00001036 Software\Opera Software/Plugin Path 2

0023 00001036 Software\Opera Software/Plugin Path 2

=X====== M/11.1.102.63 2012-03-19+07-26-22.187 ========

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LEGEND ,
Mar 19, 2012 Mar 19, 2012

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Thank you for the FlashInstall.log file; I can see that there are many errors or warnings during the uninstall process. However, I cannot see any attempts to run the installers - could it be that the error occurs before it starts logging?

Two things to try:

  1. a clean install; it's almost the same as you have already done, but a bit more thorough: http://http://forums.adobe.com/thread/928315
  2. if the install still fails, can you try to run this Microsoft tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall

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Community Beginner ,
Mar 19, 2012 Mar 19, 2012

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Pat-

I tried the two things you suggested, no joy.

But, undaunted...I learned from your Fixit tool that I was missing two killbits activex updates, so I fixed.

Then...when checking my Java performance, (suggested elsewhere on da web), I learned I had SEVEN old Java versions that needed uninstalling. I didn't know this about Java!

So I deleted almost 900meg of old Java program.

Rebooted and loaded both new Flash (.exe and .msi) and...............................................................etc...................

YA-HOO IT'S A GO!

ps thank you thank you for all your help......

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LEGEND ,
Mar 19, 2012 Mar 19, 2012

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Thank you for the feedback; didn't know that Java could do such a thing...

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Community Beginner ,
Mar 20, 2012 Mar 20, 2012

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Me either, and I still don't with any certainty.  I did 2 different fixes at once.  Uploading 2 "killbits actvex" updates in Windows, then uninstalling my 7 outdated Java files.

Which operation was the fix.....

But thanks again! Your suggestions gave me the inspiration to keep up the fight; not take hammer to cpu.

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Community Beginner ,
Mar 19, 2012 Mar 19, 2012

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I found this little infonugget at MozillzZine.

The Flash uninstaller may not remove all Flash plugin files from all locations so you should search for and delete the following files, if found:

  • NPSWF32.dll
  • flashplayer.xpt
  • GetFlash.exe
  • GetFlash.exe.manifest
  • NPSWF32_FlashUtil.exe

I'll try this next, if I can figger out how....

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New Here ,
Mar 24, 2012 Mar 24, 2012

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Isn't there an executable file that you can send to me?  I am not computer savvy and I tried using the uninstall feature, and it worked, however when flash goes to open up, it stays stuck at 0% then becomes unresponsive, and I have to stop it .

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LEGEND ,
Mar 24, 2012 Mar 24, 2012

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What is your operating system, version & edition?

What is your web browser & version?

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New Here ,
Mar 25, 2012 Mar 25, 2012

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I have Microsoft XP and use Firefox

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LEGEND ,
Mar 25, 2012 Mar 25, 2012

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New Here ,
Mar 26, 2012 Mar 26, 2012

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I really appreciate you trying to help me. I downloaded the 32 bit version

and tried to open it and run it, but I received a box that only showed me an

error box with a red circle and an x through it, the ok button, and the

title of Adobe Flash Player Installer/Uninstaller on it.

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New Here ,
Mar 26, 2012 Mar 26, 2012

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I just tried it again and received an error msg that stated "Certificate

authentication failed, please re-install to correct the problem."

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Guest
Mar 26, 2012 Mar 26, 2012

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ediejessesmom wrote:

I just tried it again and received an error msg that stated "Certificate

authentication failed, please re-install to correct the problem."

Which version of Firefox do you have installed?

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New Here ,
Mar 26, 2012 Mar 26, 2012

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11.0

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Guest
Mar 26, 2012 Mar 26, 2012

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ediejessesmom wrote:

11.0

OK, do the following please.

  1. If you have the Firefox view with the oblong orange button top left, hit the ALT key to get the text links. Then click Help | Restart with add-ons disabled.
  2. In the next menu which appears, click the button called "Continue in Safe Mode" without checkmarking any of the boxes.
  3. When Firefox restarts, all your add-ons will be disabled and you'll only see the default layout.
  4. Download the Flash uninstaller. This is a direct link so you won't see a page, only the file to be downloaded.
  5. Download the latest Flash installer 11.1.102.83 This is also a direct download link.
  6. Close Firefox.
  7. Disable your antivirus. This is important because most modern AV incorporate scanners which interfere with the installation process. If you have AVAST, right click the orange icon in systray and go to "AVAST Shields Control". Choose to disable all shields for one hour. If you have a different AV, consult this list for instructions on how to disable it: http://www.bleepingcomputer.com/forums/topic114351.html
  8. Run the Flash uninstaller to remove Flash player (even if you think it's not installed).
  9. Next, double click the Flash installer you downloaded to install Flash.
  10. Finally, re-enable your antivirus.

Should work.

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New Here ,
Mar 26, 2012 Mar 26, 2012

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Thank you so much for helping me. This worked, and now my husband won't be

upset with me. I really appreciate all of the help.

Michelle

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