25 Replies Latest reply: Oct 8, 2012 8:52 AM by Bettina BA RSS

    I cannot view my source files - all are white!!!!!

    brittabettina Community Member

      I got Premiere Elements v 9.0 installed on Windows XP last week by IT dept. But something is wrong.

       

      I cannot view any .wmv or .mov files (havent tried any more yet). I add my clips to the project but when playing them all I get is a white screen. In timeline I can see snapshot images as usual. 

      Can you help us with some hints? I doubt there are any experienced moviemakers at IT at all. I probably need to get the fix and tell them what to do.

       

      The project settings seems perfect. The clip I added in timeline "shows green" (no rendering needed). So I doubt that is the problem.


      Please help - I need to start up a real project this week.