I'm sorry for the issues that you're having. I see based on your Adobe ID (the email addres you used to post to this forum) that you've purchased our ExportPDF service. Did you purchase CreatePDF with a different Adobe ID (email address), or did you mean to purchase CreatePDF instead of ExportPDF?
With ExportPDF, you won't be able to use the CreatePDF Desktop Printer, if that's what you mean by "printer".
With some more information, we can get to the bottom of this and help you further.
I have a notebook, and I'm trying to convert my crochet patterns to pdf so
I can sell them on line.
AD004911118. I tried to download the program, I'm having problems because
I have Microsoft task launcher, which
has the word processor and it doesn't show in my documents, so I'm not
sure that I can even use the appllication that I bought.
Any help would be greatly appreciated
Your order is for ExportPDF. You cannot create PDFs with ExportPDF. ExportPDF allows you to convert PDFs into Office files.
If you'd like, we can cancel your ExportPDF order so that you can instead subscribe to CreatePDF.
Please let me know how you'd like to proceed.
I would appreciate that, please cancel my order
Good day Estella,
I have initiated a return of your ExportPDF subscription. Your credit card will reflect this return within the next few days.
Have a great day!