7 Replies Latest reply: Apr 4, 2012 7:47 AM by Nitin_Bansal RSS

    CS6 installation failure on OsX 10.6

    environmentartist

      On OsX 10.6.8 I keep getting a "Some items for the following product(s) could not be installed successfully.

       

      And the error logs read as:

       

      Exit Code: 6

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 16 error(s), 2 warning(s)

       

      WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

      WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

      ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 21)

      ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 11)

      ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

      ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 5)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 5)

      ----------- Payload: {D6EB6A94-D753-4C22-AD43-4ACB04D4B7B8} Adobe Photoshop CS6 Core 13.0.0.0 -----------

      ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 2260)

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2260)

       

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed

      ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed

      ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

      ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed

      ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed

      ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

      -------------------------------------------------------------------------------------

        • 1. Re: CS6 installation failure on OsX 10.6
          Jeffrey Tranberry Adobe Employee

          Hi, Did you by chance have a beta or prerelease version of Lightroom 4 installed on this same system?

          • 2. Re: CS6 installation failure on OsX 10.6
            environmentartist Community Member

            Not that I know of. Is there any way to run some sort of uninstaller to make sure? I do have CS5 installed though.

            • 3. Re: CS6 installation failure on OsX 10.6
              hobz213

              I too got the same error message, CS5 completely removed.

              • 4. Re: CS6 installation failure on OsX 10.6
                Brett N Adobe Employee

                Having CS5 installed shouldn't be an issue at all (I currently have CS3, CS4, CS5, and CS5.1 installed, I just downloaded and installed the same public beta as everyone else).

                 

                The error report is pretty generic, so we should probably go with a pretty holistic solution: Install in Safe Boot and Root User.

                 

                For those unfamiliar with Safe Boot, basically hold down the Shift key while rebooting. More info here: http://support.apple.com/kb/HT1564

                 

                For those unfamiliar with Root User, basically it is a super user that gets past all permissions related issues. It has to be turned on before it can be used. Different versions of Mac have different methods of doing so. More info here: http://support.apple.com/kb/HT1528

                • 5. Re: CS6 installation failure on OsX 10.6
                  Gerrit DeWitt Community Member

                  "The error report is pretty generic, so we should probably go with a pretty holistic solution: Install in Safe Boot and Root User."

                   

                  That's not a holistic solution.  That's a temporary hack that should only be employed during testing to isolate problems with the installer.  When Adobe's installers ask for authorization (when you enter an administrator name and password), they should be requesting an appropriate right that allows them to run with the necessary elevated privileges.  For example, the right system.install.software (system.install.root.user for Snow Leopard) gives root access when installing.  The problem is that Adobe's tools execute other tools, which either (1) don't ask for the correct authorization right separately, or (2) are not launched with the appropriate effective user id (EUID).

                  • 6. Re: CS6 installation failure on OsX 10.6
                    Fantom 2

                    I have  the same problem trying to install to a Mac MiniScreen Shot 2012-03-23 at 10.09.50 AM.png

                    Installation ended with following:

                    Screen Shot 2012-03-23 at 10.06.52 AM.png

                    Error summary as follows:

                    Exit Code: 6

                    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS013 ...

                     

                    -------------------------------------- Summary --------------------------------------

                    - 0 fatal error(s), 16 error(s), 3 warning(s)

                     

                    WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

                    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

                    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

                    ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

                    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21)

                    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 21)

                    ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

                    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)

                    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 11)

                    ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------

                    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3)

                    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 3)

                    ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------

                    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 5)

                    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 5)

                    ----------- Payload: {D6EB6A94-D753-4C22-AD43-4ACB04D4B7B8} Adobe Photoshop CS6 Core 13.0.0.0 -----------

                    ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 2260)

                    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2260)

                     

                    ERROR: DW050: The following payload errors were found during install:

                    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed

                    ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed

                    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

                    ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed

                    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed

                    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

                     

                    I was able to install on an earlier version Mini with OS 10.7.3 and an Intel Core 2 duo.

                    Pretty frustrated...

                    -------------------------------------------------------------------------------------

                    • 7. Re: CS6 installation failure on OsX 10.6
                      Nitin_Bansal Adobe Employee

                      This may be due to corrupt/incorrect permissions to the alias "/Library/ColorSync/Profiles/Profiles". Give 'Read & Write' permission to the 'Profiles' alias "/Library/ColorSync/Profiles/Profiles" and retry installation. If it still does not work, delete "/Library/ColorSync/Profiles/Profiles" and then retry. It should now work.