13 Replies Latest reply: Mar 27, 2012 9:30 AM by amuzet RSS

    interruption of sound in a downloaded sequence

    amuzet

      I have transfered several video sequences into my project. One of them (the last one) has an interrupted sound  in its second part while the sound is present throughout this sequence in the original file saved.

      This happened once already in a sequence placed first of a long serie in another project. The sound was interrupted for one minute or so in the middle of the sequence.

      What can I do to save this silent part?

      Thank you

        • 1. Re: interruption of sound in a downloaded sequence
          the_wine_snob CommunityMVP

          The first thing that I would look into is the completion of the Conforming process. If that is interrupted, the classic issue is a truncated Audio Stream. The Waveform is usually "flat-line" at that point, though not always.

           

          See this ARTICLE for more info on Conforming.

           

          Good luck,

           

          Hunt

          • 2. Re: interruption of sound in a downloaded sequence
            amuzet Community Member

            If what you say is correct, the entire file (or sequence) should be silent and not just a part of it.

            Thank you

            • 3. Re: interruption of sound in a downloaded sequence
              the_wine_snob CommunityMVP

              You stated that the last Clip exhibited this issue:

               

              One of them (the last one) has an interrupted sound  in its second part while the sound is present throughout this sequence in the original file saved.

              As PrElements does not have Sequences, like PrPro does, I assume that you are referring to Clips. Is that correct?

               

              When you look closely at the Audio Waveform Display (you might need to do both a horizontal and vertical zoom on that Audio Track), does it go "flat-line?"

               

              As a test, Delete that problem Clip from the Timeline, and the Project Panel. Import it again, and watch for the little progress bar in the lower-right. When it has completed,  drag that newly Imported Clip to the Timeline. Does the Audio still drop out?

               

              Good luck,

               

              Hunt

              • 4. Re: interruption of sound in a downloaded sequence
                amuzet Community Member

                If what you say is correct, the entire file should be silent and not a part of it.
                What and where do I have to modify something?

                Thank you

                • 5. Re: interruption of sound in a downloaded sequence
                  amuzet Community Member

                  You are right. It is a clip and not a sequence.

                  I did what you proposed. The audio line is totally flat.

                  I did it again and again and its still the same.

                  Thanks for helping

                   

                   

                   

                   

                  Message du 24/03/12 18:18

                  De : "Bill Hunt"

                  A : "amuzet"

                  Copie à :

                  Objet : interruption of sound in a downloaded sequence

                   

                  Re: interruption of sound in a downloaded sequence created by Bill Hunt in Premiere Elements - View the full discussion > You stated that the last Clip exhibited this issue:

                  One of them (the last one) has an interrupted sound  in its second part while the sound is present throughout this sequence in the original file saved. 

                  As PrElements does not have Sequences, like PrPro does, I assume that you are referring to Clips. Is that correct?When you look closely at the Audio Waveform Display (you might need to do both a horizontal and vertical zoom on that Audio Track), does it go "flat-line?"As a test, Delete that problem Clip from the Timeline, and the Project Panel. Import it again, and watch for the little progress bar in the lower-right. When it has completed,  drag that newly Imported Clip to the Timeline. Does the Audio still drop out?Good luck,Hunt

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                  • 6. Re: interruption of sound in a downloaded sequence
                    the_wine_snob CommunityMVP

                    No. If the Conforming was interrupted, the CFA file will not be completely written for the full Duration of the Imported Clip. It will likely be truncated, at the point, where it was interrupted.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: interruption of sound in a downloaded sequence
                      the_wine_snob CommunityMVP

                      So, the Audio Stream of the Imported, muxed Clip is always truncated at the exact same point on each Import, and the Waveform Diplay (the PEK file) shows flat-line at the exact same spot each time?

                       

                      That partial interruption could also be caused by some outside program, such as an active, real-time anti-virus/malware program, getting into the process of Conforming. I always recommend tuning such programs OFF, when editing. They can cause all sorts of problems. Same with Windows Indexing.

                       

                      Then, maybe its time to discuss the problem file in more detail.

                       

                      What are the full specs. of the file, format, CODEC, Duration, etc.?

                       

                      I think that you indicated that the "missing Audio" played in the Source Monitor correctly. Is that correct, or have I confused threads? Note: the Source Monitor is but a player, and will be directly accessing the file on the HDD, where the Timeline, and Program Monitor, will be accessing the CFA file in the Media Cache.

                       

                      As you have probably written several CFA files into the Media Cache now, I would Delete the CFA files, and then launch PrE, Open the Project, and let it recreate those CFA files automatically. It could be that there is still a link to the first, and bad, CFA file.

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: interruption of sound in a downloaded sequence
                        amuzet Community Member

                        Yes, each time I imported it, the clip was always silent between the same points with the flat line corresponding to this period.

                        Therefore, if the problem is due to anti-virus program it should occur anytime and not exactly at the same place each time?

                        The clips saved in my computer can be played just by double-clicking on them. If I do that, the sound is perfect in the entire clip and there is no silent period.

                        I might try to erase those CFA files but where are they? Where is the media cache? Can I access to these files directly in my computer or do I have to start Adobe Premiere elements to reach them?

                        Thank you

                         

                         

                         

                         

                        Message du 24/03/12 19:41

                        De : "Bill Hunt"

                        A : "amuzet"

                        Copie à :

                        Objet : interruption of sound in a downloaded sequence

                         

                        Re: interruption of sound in a downloaded sequence created by Bill Hunt in Premiere Elements - View the full discussion > So, the Audio Stream of the Imported, muxed Clip is always truncated at the exact same point on each Import, and the Waveform Diplay (the PEK file) shows flat-line at the exact same spot each time?That partial interruption could also be caused by some outside program, such as an active, real-time anti-virus/malware program, getting into the process of Conforming. I always recommend tuning such programs OFF, when editing. They can cause all sorts of problems. Same with Windows Indexing.Then, maybe its time to discuss the problem file in more detail.What are the full specs. of the file, format, CODEC, Duration, etc.?I think that you indicated that the "missing Audio" played in the Source Monitor correctly. Is that correct, or have I confused threads? Note: the Source Monitor is but a player, and will be directly accessing the file on the HDD, where the Timeline, and Program Monitor, will be accessing the CFA file in the Media Cache.As you have probably written several CFA files into the Media Cache now, I would Delete the CFA files, and then launch PrE, Open the Project, and let it recreate those CFA files automatically. It could be that there is still a link to the first, and bad, CFA file.Good luck,Hunt

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                        • 9. Re: interruption of sound in a downloaded sequence
                          the_wine_snob CommunityMVP

                          Can you give us the full details of your problem Clip?

                           

                          Also, have you done any work in the Audio Mixer?

                           

                          Good luck,

                           

                          Hunt

                          • 10. Re: interruption of sound in a downloaded sequence
                            amuzet Community Member

                            Hello!

                            Let me give you some details on my current problem.

                            I have a SONY HDR-CX360VE. I save the clips on my computer with the PMB program.

                            I have checked all clips and they are easy to open on the computer and they all are all right.

                            I received as a gift Adobe Premiere Element 10 last Christmas.

                            I have made two new projects with it. In the first one, with approximately 20 clips, the first clip had the sound stopped after the first 30 seconds and for about one minute. Then the sound reappeared for the last 30 seconds of the clip. All the other clips were OK. I started a few times from the beginning and the silent part (flat line) was always placed at the same points. When read from the computer the sound is OK during the entire clip.

                            In the second project I had the same problem but this time with the last clip of the series. In this clip, after 2 minutes the sound stopped and the end of the clip was silent. Here again, I have tried to do it again and again with no more success. I even made a new project with that clip only. Here again, the last part of the clip was silent.

                            Therefore, it is when I transfered the clips from the computer to the project that these two clips were corrupted. I understood from your explanations that it is not the same process to get the sound of the video on the computer and on the project. But what can I do to avoid this problem?

                            To answer your last question, no I didn't work with the audio mixer.

                            Thank you in advance!

                             

                             

                             

                            Message du 24/03/12 22:09

                            De : "Bill Hunt"

                            A : "amuzet"

                            Copie à :

                            Objet : interruption of sound in a downloaded sequence

                             

                             

                             

                             

                             

                             

                            Re: interruption of sound in a downloaded sequence

                            created by Bill Hunt in Premiere Elements - View the full discussion

                             

                             

                             

                            Can you give us the full details of your problem Clip?

                             

                            Also, have you done any work in the Audio Mixer?

                             

                            Good luck,

                             

                            Hunt

                             

                             

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                            • 11. Re: interruption of sound in a downloaded sequence
                              the_wine_snob CommunityMVP

                              I save the clips on my computer with the PMB program.

                              I wonder if the PMB program is doing something, that PrE is having an issue with.

                               

                              Just is just speculation, but with flash media, there are file size limitations, and most cameras "span" those smaller segments, to then seamlessly assemble them later. At the point of the "spanning," I have read of issues arising. Think about the problem files. Could they be spanned on your card?

                               

                              If you just Copy one of the problem files from the card to the computer's HDD (say with Windows Explorer), and then use PrE's Importing module, Get Media, do you get a problem then?

                               

                              Just thinking of possible causes here, so straws ARE being grasped at. I think that there is a similar thread in the PrPro Forum (not sure if it was in CS 5/5.5, or CS 4 and Earlier?), that also had two common elements - a Sony camera and the PMB program. Unfortunately, I have not been able to find it. IIRC, that user's problem was major OOS (Out Of Sync) where the files spanned, once Imported into PrPro. If I can find it, I will link to it, just in case there is something useful in it.

                               

                              Wish that I had more.

                               

                              Hunt

                              • 12. Re: interruption of sound in a downloaded sequence
                                nealeh Community Member

                                I had a rather odd sound issue last month. It was with a standard DV widescreen project and while all my clips loaded straight without redlines the sound on a few of the clips was very muffled. But I found it was fine when I shared to DVD.

                                 

                                In the end I pinned it down to a setting in my sound card (a Creative X-Fi card capable of 5:1 sound). My card was set to 5:1 speakers and all the sound card diagnostics showed it was working. But I set it to 'Headphones' and all the clips then played correctly. So if you have the option on your sound card software set it to 'Headphones' or 'Stereo' and see if that makes any difference.

                                 

                                Cheers,

                                --

                                Neale

                                Insanity is hereditary, you get it from your children

                                • 13. Re: interruption of sound in a downloaded sequence
                                  amuzet Community Member

                                  Dear Bill,

                                   

                                  Sorry for the late answer to your mail. I am a little puzzled by all the hypotheses that have been made...

                                  Finally, this afternoon I placed Adobe Premiere elements 10 in another computer and it worked all right!

                                  Therefore, as the key is now shared by my two computers, how can I disconnect the key from the computer which is not working?

                                  I am going to change it anyway. So, what is the procedure to move the program from one computer to the next?

                                  Thank you for your help.

                                  AM

                                   

                                   

                                   

                                   

                                   

                                  Message du 25/03/12 18:29

                                  De : "Bill Hunt"

                                  A : "amuzet"

                                  Copie à :

                                  Objet : interruption of sound in a downloaded sequence

                                   

                                   

                                   

                                   

                                   

                                   

                                  Re: interruption of sound in a downloaded sequence

                                  created by Bill Hunt in Premiere Elements - View the full discussion

                                   

                                   

                                   

                                   

                                  I save the clips on my computer with the PMB program.

                                   

                                  I wonder if the PMB program is doing something, that PrE is having an issue with.

                                   

                                  Just is just speculation, but with flash media, there are file size limitations, and most cameras "span" those smaller segments, to then seamlessly assemble them later. At the point of the "spanning," I have read of issues arising. Think about the problem files. Could they be spanned on your card?

                                   

                                  If you just Copy one of the problem files from the card to the computer's HDD (say with Windows Explorer), and then use PrE's Importing module, Get Media, do you get a problem then?

                                   

                                  Just thinking of possible causes here, so straws ARE being grasped at. I think that there is a similar thread in the PrPro Forum (not sure if it was in CS 5/5.5, or CS 4 and Earlier?), that also had two common elements - a Sony camera and the PMB program. Unfortunately, I have not been able to find it. IIRC, that user's problem was major OOS (Out Of Sync) where the files spanned, once Imported into PrPro. If I can find it, I will link to it, just in case there is something useful in it.

                                   

                                  Wish that I had more.

                                   

                                  Hunt

                                   

                                   

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